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Frame Representative Jobs in Texas (NOW HIRING)

CareOne

Customer Support Representative - CS

Houston, TX · On-site

$15.25 - $19.50/hr

Now Hiring - Customer Support Representative - [2040 West Sam Houston Parkway North, Houston Texas ... Knowledge of DocuTrack, Framework, Microsoft Applications, Web Cameras, Remote-In tools (net ...

CareOne

Customer Support Representative - CS

Houston, TX · Remote

$16.25 - $20.75/hr

Now Hiring - Customer Support Representative - [2040 West Sam Houston Parkway North, Houston Texas ... Knowledge of DocuTrack, Framework, Microsoft Applications, Web Cameras, Remote-In tools (net ...

CareOne

Customer Support Representative - CS

Houston, TX · Remote

$15.25 - $19.50/hr

Now Hiring - Customer Support Representative - [2040 West Sam Houston Parkway North, Houston Texas ... Knowledge of DocuTrack, Framework, Microsoft Applications, Web Cameras, Remote-In tools (net ...

McKesson

Principal AI Architect

Irving, TX · On-site +1

$225K - $375K/yr

Mentor and coach ML Engineers, Data Scientists, and Platform Engineers on responsible AI patterns and anti-patterns; create reusable design patterns, templates, and decision frameworks. * Represent ...

Essilor

RCM Account Representative

Dallas, TX · Remote

We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames ... GENERAL FUNCTION RCM (Revenue Cycle Management) Account Representative is the key to success in ...

EssilorLuxottica

RCM Account Representative

Dallas, TX · On-site

We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames ... GENERAL FUNCTION RCM (Revenue Cycle Management) Account Representative is the key to success in ...

McKesson

Principal AI Architect

Irving, TX · On-site +1

$225K - $375K/yr

Mentor and coach ML Engineers, Data Scientists, and Platform Engineers on responsible AI patterns and anti-patterns; create reusable design patterns, templates, and decision frameworks. * Represent ...

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Frame Representative information

What is a Frame Representative?

A Frame Representative is a professional who specializes in assisting customers with selecting, fitting, and purchasing eyeglass frames in optical shops or clinics. They provide guidance on frame styles, materials, and ensure proper measurements for comfort and functionality. Frame Representatives also educate customers about lens options, frame care, and may handle adjustments or minor repairs. Their role combines customer service with product expertise to help clients find frames that suit their needs and preferences.

How does a Frame Representative typically collaborate with optometrists and other team members in an optical practice?

A Frame Representative works closely with optometrists, optical technicians, and sales associates to ensure patients are matched with eyewear that meets their prescription needs, style preferences, and budget. Collaboration includes discussing patient recommendations with optometrists, managing inventory with the team, and coordinating with frame vendors for the latest styles. Effective communication and teamwork are essential, as the Frame Representative often acts as the liaison between the technical and retail sides of the practice to deliver excellent customer service.

What are the key skills and qualifications needed to thrive as a Frame Representative, and why are they important?

To thrive as a Frame Representative, you need strong product knowledge of eyewear frames, sales expertise, and often a background in optometry or retail. Familiarity with inventory management systems, point-of-sale (POS) software, and basic optical measurement tools is typically required. Exceptional interpersonal skills, attention to detail, and effective communication help build rapport with clients and ensure accurate fittings. These competencies are crucial for ensuring customer satisfaction, driving sales, and maintaining a professional reputation in the optical industry.

What is the difference between Frame Representative vs Window Installer?

AspectFrame RepresentativeWindow Installer
Required CredentialsHigh school diploma, on-the-job training, possibly certification in carpentry or constructionHigh school diploma, relevant certifications or licenses often preferred
Work EnvironmentOffice settings, showrooms, or on-site at construction sitesPrimarily on-site at residential or commercial buildings
Industry UsageInvolved in sales, customer service, and product knowledge of window and door framesFocuses on installing windows, doors, and related framing components

While a Frame Representative primarily handles sales, customer consultations, and product knowledge related to framing products, a Window Installer focuses on the physical installation of windows and doors on-site. Both roles require knowledge of construction and building codes, but their daily tasks and responsibilities differ significantly.

What cities in Texas are hiring for Frame Representative jobs? Cities in Texas with the most Frame Representative job openings:
Frame Representative jobs near you
Infographic showing various Frame Representative job openings in Texas as of July 2026, with employment types broken down into 2% As Needed, 74% Full Time, 22% Part Time, 1% Contract, and 1% Nights. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.
Customer Support Representative - CS

Customer Support Representative - CS

CareOne

Houston, TX • On-site

$15.25 - $19.50/hr

Full-time

Medical, Retirement, PTO

Re-posted 10 days ago

CareOne rating

6.8

Company rating: 6.8 out of 10

Based on 30 frontline employees who took The Breakroom Quiz

46th of 235 rated social care providers

Job description


Great new Career Opportunity in Long-Term Care Pharmacy!
Now Hiring - Customer Support Representative - [2040 West Sam Houston Parkway North, Houston Texas 77043]
Hours: 6am - 6pm
The Customer Support Representative will be responsible for, but not limited to:
  1. Opening, updating, and resolving support tickets using PassPort Alert Management System (PPAMS), as well as triaging and resolution of support request made via phone and email.
  2. High volume technical inbound/outbound call center environment providing end user phone support in troubleshooting software and hardware problems, connectivity issues at an escalated pace.
  3. Real time monitoring of automated dispensing machine to ensure service is not interrupted.
  4. Utilize remote desktop software along with end user to resolve issues using documented solutions.
  5. Strict adherence to critical time escalation of service interruptions and unresolved issues with the automated dispensing machine.
  6. Serve as first line support and provide problem resolution to the customer.
  7. Utilize remote camera tools to perform routine monitoring and assistance in troubleshooting to the customer.
  8. Properly triage calls and determine routing based on the nature of the call.
  9. Efficiently and professionally maintain a high level of customer satisfaction and timely resolution to customer service issues.
  10. Initiate immediate escalation to customer regarding PassPort related failures. Escalation consists of 3 calls within 60 minutes.
  11. Enter service calls in tracking software, page service calls in tracking software and dispatch Service Technicians using BancTec, Burroughs, and Dispatch Direct software tools.
  12. Initiate escalation as appropriate to ensure management awareness and timely resolution of issues according to departmental policy and procedures.
  13. Make outbound calls to the customer to ensure PassPort process patient medication timely.
  14. Make outbound calls to the customer to clear lockouts and Totes every 2 hours until the issue is resolved.
  15. Mandatory to complete all Incoming and Outgoing Call Attached Data (CAD) initiated by the MIXIE phone system software.

Education:
Diploma/GED/Some college
Professional Experience:
  • 3-5 years of related experience/training in a technical inbound/outbound call center environment
  • Knowledge of DocuTrack, Framework, Microsoft Applications, Web Cameras, Remote-In tools (net Support), Citrix, printers and faxes
  • Extensive phone support of end user with various operating systems and software
  • Must have excellent communication skills, ability to multi-task, and high attention to detail

About Us
Partners Pharmacy - Our mission is to define excellence within the health care community. We are dedicated to inspiring people to live better lives through innovative health and wellness programs, products and services. We treat residents, their families and each other with respect, dignity and compassion. Through a collaborative and consultative approach, we strive to provide a framework of strength and stability for our patients, families and associates. We work to maintain the highest standards of care and service for our patients, families and valued employees.
We are proud to Offer:
  • Competitive Salaries
  • Comprehensive Healthcare Benefits
  • 401(k) Retirement Plan
  • Paid Time Off
  • Opportunities to advance and grow your career
  • And More!

If working with people who are dedicated, compassionate, and concerned about their patients is essential to you, then you'll appreciate being a part of our team. We've built a strong reputation on the outstanding level of care that we provide.
Partners Pharmacy is an Equal Opportunity Employer
EEO/AA/M/F/DV

What CareOne employees say

Pay

Benefits

Hours and flexibility

Workplace

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About CareOne

Sourced by ZipRecruiter

CareOne is a leading healthcare corporation specializing in senior care, rehabilitation, and assisted living services. Based in Fort Lee, New Jersey, CareOne was established to meet the healthcare requirements of seniors across the state and has expanded its footprint over the years. With its dedication to excellence, CareOne provides a comprehensive range of medical and healthcare services, including post-acute care, long-term and assisted living, memory care, respite care, and more.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Fort Lee, NJ, US

Year founded

1999

Social media

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