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This position is located at 583 Broadway, New York, New York, 10012 United States

An FP Movement Studio Key Holder collaborates with the management team in supervision of store operations functions and leading an environment that is engaging and inspiring to the customer and team. This includes driving sales, building awareness of key metrics, and contributing to the development of others.

Brand Experience

• Acts as a brand ambassador and reflects the company values; partners with the store leadership team on the creation of an engaging experience that appeals to the FP Movement customer
• Creates selling initiatives that enhance the customer experience; encourages the team to build lasting relationships through personalized service, product recommendations, and connecting with the customer on shared interests of wellness and fitness
• Supports the Store Manager and Experiential Marketing Team in hosting consistent event programming that is reflective of the interests of the local customer to drive FP Movement engagement; supports the execution of events in conjunction with fitness and wellness partners 
• Delivers a seamless, omni-channel shopping and event experience through understanding and utilization of MPOS, POS, and FP App, as well as all experiential platforms  

Leadership + Team Management

• Acts as an elevated team member, exercising decision-making and multitasking capabilities while always prioritizing service over tasks
• Actively participates in managing the store environment and customer experience by facilitating an energized pace, positivity of the team, management of the daily zone, and driving sales
• Takes initiative in teaching and sharing product knowledge, brand messaging, and how to deliver exceptional customer interactions by utilizing resources such as the Freeway, #MovingTogether hub, and Instagram

Visual + Business Operations

• Supports the store management team by participating in daily office procedures, execution of operations, and store maintenance
• Collaborates with key partners to effectively execute shipment processing, restocking, and placement of product while maintaining FP Movement's visual and display standards; ensures omni-channel orders are processed timely and accurately
• Adheres to store's safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store

Communication + Relationships

• Supports an inclusive and people-first philosophy; engages employees at all levels to encourage open dialogue, reinforce follow-through, and ensure that the store team is heard and supported
• Stays current and responds to interoffice communication while ensuring important Company information reaches all levels of the team; facilitates the sharing of event programming, weekly Studio scheduling, product knowledge, current trends, visual priorities, and brand messaging through daily meetings with the team 
• Provides global insight related to the customer experience regarding product, presentation and events/Studio experience and provides feedback to the Store Manager 
• Displays eagerness to develop new skills while being open and responsive to feedback; enhances environment through displaying optimism, positivity, and proactive problem-solving skills
• Guides and develops Stylist team; takes responsibility for own development and professional growth while considering role replacement for career progression

Studio Support + Management  

• Partner with Store Management team, Marketing Team, Home office and Studio Instructors to ensure an overall exceptional customer experience in FP Movement Studio with consistent and strong communication    
• Address and resolve any customer needs promptly
• Drive sales, retail and memberships - when applicable - through customer connection and elevated experience in the Studio 
• Oversee all operations of the Studio in partnership with the Store Manager, including:
• Customer sign-ups, check-ins, and payments 
• Cleanliness and organization of Studio
• Inventory, mats, props, equipment and supply management
• Set up of Studio space before and after classes

• Passion for FP Movement and/or connection to the local fitness community
• Experience being a team player
• Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays
• Eagerness to learn and grow within the brand

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit https://www.urbn.com/work-with-us/stores

To view information related to various state-specific wage transparency laws, click here. Please also note, if a full-time role is eligible to participate in the Sales Bonus Program, this may result in bringing the total compensation to a higher range.