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Foundation Medicine Jobs (NOW HIRING)

Foundation Medicine

Client Services Associate

Boston, MA · On-site

$42K - $53K/yr

Provide education, guidance, and support to customers and patients regarding Foundation Medicine's products and services. * Provide a supportive link between external customers and internal ...

Foundation Medicine

Client Services Associate

Boston, MA · Hybrid

$42K - $53K/yr

Provide education, guidance, and support to customers and patients regarding Foundation Medicine's products and services. * Provide a supportive link between external customers and internal ...

Foundation Medicine

Software Engineer II

Boston, MA · Hybrid

$114K - $140K/yr

Commitment to reflect Foundation Medicine's values: Integrity, Courage, Passion The expected salary range for this position based on the primary location of Boston, MA is $114,080 - $140,000 per year.

Foundation Medicine

Computational Biologist I

Boston, MA · Hybrid

$112K - $133K/yr

Leveraging Foundation Medicine's FoundationCORE dataset of 800,000+ samples and the Flatiron Health-Foundation Medicine joint Clinico-Genomic Database of 100,000+ samples with annotated clinical ...

Foundation Medicine

Sr Manager, Procurement

Boston, MA · Hybrid

$133K - $156K/yr

The Senior Manager, Procurement is responsible for developing and executing procurement strategies to support various Foundation Medicine functions including Technology, Human Resources, and General ...

Foundation Medicine

Biostatistician I

Boston, MA · Hybrid

$103K - $124K/yr

The salary range is commensurate with Foundation Medicine's compensation practice and considers factors including, but not limited to, education, training, experience, external market conditions ...

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Foundation Medicine information

What is Foundation Medicine?

Foundation Medicine is a biotechnology company that specializes in genomic profiling for cancer patients. They provide comprehensive genomic testing services that help physicians identify specific genetic mutations in a patient’s tumor. This information can guide personalized cancer treatment decisions and help match patients with targeted therapies or clinical trials. Foundation Medicine’s tests are used by oncologists to improve patient outcomes and advance precision medicine in oncology.

What are the typical collaborative dynamics for a scientist working at Foundation Medicine?

Scientists at Foundation Medicine typically work in multidisciplinary teams that include bioinformaticians, clinicians, and laboratory technicians. Collaboration is a key aspect, with regular meetings to discuss project progress, troubleshoot challenges, and review data interpretations. Working closely with both research and clinical teams, scientists often contribute to assay development, validation, and data analysis, ensuring that genomic testing results are accurate and clinically actionable. This environment fosters continuous learning and provides opportunities to contribute to innovation in cancer diagnostics.

What are the key skills and qualifications needed to thrive as a Foundation Medicine employee?

To thrive at Foundation Medicine, strong expertise in molecular biology, genomics, and bioinformatics is essential, typically supported by relevant advanced degrees or experience in clinical laboratory settings. Familiarity with next-generation sequencing (NGS) platforms, laboratory information management systems (LIMS), and CLIA/CAP regulations is often required. Attention to detail, problem-solving skills, and effective communication are vital for collaborating on complex cases and advancing precision medicine. These competencies ensure accurate genomic profiling, compliance with industry standards, and meaningful contributions to personalized cancer care.
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Foundation Medicine jobs near you
Infographic showing various Foundation Medicine job openings in the United States as of August 2026, with employment types broken down into 1% Locum Tenens, 2% As Needed, 80% Full Time, 14% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

Client Services Associate

Foundation Medicine

Morrisville, NC • On-site

$40K - $50K/yr

Other

Re-posted 10 days ago

Job description

About the Job:
The Client Services Representative is responsible for responding to and resolving a wide range of client inquiries and requests as well as acting as a liaison between departments within FMI, and between FMI and its partners, customers and the patient. The incumbent operates in a supportive function within the fast-paced Client Services department
Key Responsibilities:
  • Provide education, guidance, and support to customers and patients regarding Foundation Medicine's products and services.
  • Provide a supportive link between external customers and internal operations, while demonstrating a positive and professional image through communication via phone and e-mail.
  • Successfully manage high volumes of client-facing interactions and establish strong rapport with physicians, medical/lab staff, and patients via phone and e-mail communication.
  • Use problem solving skills to create and offer solutions to customer issues of varied complexity.
  • Ensure the successful and secure transmission of Foundation Medicine patient reports and other testing status updates.
  • Document all communication and maintain appropriate records.
  • Assist in sample procurement and supply ordering.
  • Assist in entering new test requests into the system.
  • Review and update test requests with ambiguous patient information.
  • Maintain and update database of patient information.
  • Notify appropriate internal management of client issues and complaints.
  • Meet deadlines and work gracefully under pressure.
  • Other duties as assigned.
  • Comply with FMI's attendance policies
Qualifications:
Basic Qualifications:
  • High School Diploma or General Education Degree (GED)
  • 2+ years of experience in a role where service skill sets are required
Preferred Qualifications:
  • General knowledge of Microsoft Office; computer proficiency, strong data entry and typing skills
  • Demonstrated experience with:
    • Understanding and communicating scientific or technical information
    • Working well under pressure while maintaining a professional demeanor
    • Working with phone-based support or in a call center environment
    • Prioritizing and following up on assigned tasks while working in a fast-paced environment
    • Communicating effectively and following written and verbal instructions
    • Working in an open office environment
  • Demonstrated:
    • Willingness to learn and understand complexity of industry and business
    • Ability to adapt to changing procedures, policies and work environment
    • Attention to detail and organizational skills
    • Excellent verbal and written communication skills
  • Understanding of HIPAA and the importance of patient data privacy
  • Commitment to reflect FMI's values: Integrity, Courage, and Passion

The expected salary range for this position based on the primary location of Morrisville, NC is $40,640 - $50,800 per year. The salary range is commensurate with Foundation Medicines compensation practice and considers factors including, but not limited to, education, training, experience, external market conditions, criticality of role, and internal equity. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for Foundation Medicine's benefits.
#LI-Hybrid
About Foundation Medicine
We are a global, patient-focused precision medicine company delivering high-quality, transformative diagnostic solutions in cancer and other diseases.
Confidence, or the belief that we need to check every box before applying for a job, can sometimes hold us back from going after a role that inspires us. At Foundation Medicine there's no such thing as the 'perfect' applicant, and our company is a place where every employee can make an impact and continue to grow whatever background they may have or path they may have taken. So, as long as you meet the basic qualifications for a role, please apply if you see a position that would make you excited to work with us to transform precision medicine in cancer and beyond.
We are aware of fraudulent activities where individuals pose as Foundation Medicine representatives. Learn more here.

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