As a Customer Serviceย Expert, you are the face of what we stand for.ย You will help ourย customerย feel the difference in their Exchange shopping experience by providingย a frictionless experience whileย assistingย customers with refund/exchanges,ย questionsย and complaints.ย You'llย help customers feel welcomed and become a multitasking superstar - starting conversations, making connections, and efficiently serving each customer will be yourย expertise.ย ย
We offer flexible scheduling, comprehensive medical, dental, life and disability insurance, paid time off, shift differential/holiday pay, and a traditional pension and 401K plan toย qualifyingย associates.ย You'llย also have access to the base and its facilities, our Mass Transit program, and status as an employee of the DoD.ย ย
Soย what can you expect as a Customer Experience Associate - Customer Service Expert at the Exchange?ย ย
We know that you can work anywhere. However, working at the Exchange is the start of something great! While you make it easy for our customers, we focus on you and your development! Our people make us who we are. We want to see you grow, so we put growing together at the forefront of everything we do. It is our duty to provide you with the tools and resources that you need to succeed. Joining the Exchange means joining a team that is devoted to you!ย
Job Qualificationsย
Additional Qualifications/Requirements:ย ย