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Forgot Password Jobs in Colorado (NOW HIRING)

The DRI

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IT Support Specialist

Fort Collins, CO · On-site

$50K - $70K/yr

Examples, "I forgot my password", "I can't print", and Onboarding/Offboarding users. Our team members also provide much more complex support for other issues such as networking, security breaches ...

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Forgot Password information

How to recover an Indeed password?

To recover a forgotten Indeed password, go to the Indeed login page and click on the 'Forgot Password?' link. Enter your registered email address and follow the instructions sent to your email to reset your password. Ensure you have access to your email account to complete the process quickly.

How do I get my password back if I forgot it?

As a Forgot Password role, you can typically reset your password by clicking the 'Forgot Password' link on the login page and following the instructions to verify your identity through email or security questions. Ensure you have access to the associated email account to complete the process quickly.

How do I reset my total jobs password?

To reset your Total Jobs password, go to the login page and click on the 'Forgot Password' link. Enter your registered email address to receive a password reset email, then follow the instructions to create a new password. Ensure your email account is accessible to complete the process promptly.

What is the difference between Forgot Password vs Customer Service Representative?

AspectForgot PasswordCustomer Service Representative
Primary RoleAssist users in resetting access credentialsHandle customer inquiries, provide support, resolve issues
Required SkillsTechnical knowledge of account systems, troubleshootingCommunication skills, problem-solving, product knowledge
Work EnvironmentOnline, digital platformsCall centers, offices, remote
Common UsageAssisting with login issuesCustomer support and service

While "Forgot Password" focuses on helping users regain account access, a Customer Service Representative provides broader support for customer inquiries. Both roles require communication skills, but their functions and work environments differ significantly.

How to reset when forgot password?

As a Forgot Password role, resetting a password typically involves clicking the 'Forgot Password' link on the login page, entering your registered email address, and following the instructions sent via email to create a new password. This process often requires verifying your identity through security questions or two-factor authentication if enabled.
What are popular job titles related to Forgot Password jobs in Colorado? For Forgot Password jobs in Colorado, the most frequently searched job titles are:
What job categories do people searching Forgot Password jobs in Colorado look for? The top searched job categories for Forgot Password jobs in Colorado are:
What cities in Colorado are hiring for Forgot Password jobs? Cities in Colorado with the most Forgot Password job openings:
Forgot Password jobs near you
IT Support Specialist

IT Support Specialist

The DRI

Fort Collins, CO • On-site

$50K - $70K/yr

Full-time

Medical, Dental, Vision, PTO

Posted 22 days ago

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Job description

The DRI is looking for an experienced, energetic, and motivated IT professional to join our team. We are looking for a technician that is capable of supporting our customers remotely and onsite in northern Colorado.

What we are looking for in an applicant.

  • Personality: A candidate who is charismatic, personable, and patient. Customer service is our number one asset. We need each interaction with customers to be a positive experience. Being able to hold a conversation and make eye contact is a must. Able to work and have fun with the team while enjoying tastefully offensive memes. Not a real requirement. However, if that made you laugh then that is the type of person we are looking for.
  • Experience: Someone with at least 4 years of experience in IT support. We love to teach and grow, but we need someone who can hit the ground running.
  • Environment: Experience working from home. We do not have an office so when you are not in the field, you will be working from home. Need a stable quiet environment with a solid ISP connection.
  • MSP exposure. We support over 200 businesses each with their own intricate uniqueness. If you have worked at an MSP or a company supporting multiple environments, this is a huge plus.
  • Attention to detail: We value professionals who take pride in their work and demonstrate high attention to detail. As a preliminary test of this skill, please add a # to the end of your response to question 4 in the application.
  • Communication: We work as a team to support our customers and each other. Having strong communication skills is a necessity to effectively work in a team environment.
  • Empathy: The ability to maintain composure and provide empathy during high-stress interactions with frustrated non-technical people using strong interpersonal skills.
  • Technical areas of expertise: Microsoft 365 administration, Microsoft Office skills (Outlook, Word, and Excel), Google Workspace administration, Active Directory user administration, SharePoint Online support, Windows and MAC computer support, Printers (configurations and scan to email), mobile devices (Android and Apple) support for email and other applications, Networking troubleshooting for wired and wireless, Entra and intune administration is a nice to have, minor experience with PowerShell, and some experience with Microsoft licensing.

About the role.

  • The IT Support Specialist position is a hybrid work from home and onsite support role. Working IT tickets from home most of the time and traveling to local customers on set days or for rolling out for potential urgent issues.
  • IT Support tickets come in either over the phone or through our ticketing system. You would be initially responsible for only tickets until you were comfortable enough with overall customer support to then start taking support calls. Tickets are 80% and calls are 5% and field service support makes up the other 15% of the monthly workload. Ticket complexity follows a common pyramid with the majority of support requests being level I type helpdesk tickets. Examples, “I forgot my password”, “I can’t print”, and Onboarding/Offboarding users. Our team members also provide much more complex support for other issues such as networking, security breaches, BSOD and hardware troubleshooting, and provide best effort on almost every application in use by our customers. The key is everyone supports everything and you never know what type of request you will be taking next.
  • Documentation is something everyone needs to maintain. Using our AI tools, this position will require you to often update and create new documentation and occasionally develop processes to help other team members.
  • Travel. There will be times where this position requires you to go from one to another customer to support end-users. There will also be times where you may need to stop and roll out to a customer to check on an emergency issue that needs immediate attention.

About the company.

  • The DRI is a CSP (Concierge Service Provider) and not a true MSP. We provide white glove IT services and support to all our customers 24 x 7.
  • We are a tight group of fun professionals who embody work hard play hard.
  • The DRI supports customers all over the US and a few international offices.
  • We believe in a strong work life balance, family first, mental health days, and long lunch meetings.