Foresight Group Jobs (NOW HIRING)

To see benefits offered by Foresight Bank, please visit our careers page: Career Opportunities | Foresight Bank.

Organization Overview:

Foresight Bank is the largest, locally owned community bank in Northern Illinois, with fifteen offices in the counties of Winnebago, Stephenson and Kankakee. Foresight Bank is owned by Foresight Financial Group, Inc., an Illinois corporation founded in 1986, a financial holding company established under the Federal Reserve.

Position Summary:

The Senior Helpdesk Technician provides advanced technical support to end users across the Foresight Bank enterprise, ensuring reliable workstation performance, secure access to systems, and smooth operation of core business applications. This role serves as an escalation point for complex issues, contributes to the stability of enterprise technology environments, and supports the administration of key productivity and production systems.

Primary Responsibilities:

End-User Support and Workstation Operations

Identity, Access, and Account Administration

Network, Printer, and Peripheral Support

Application, System, and Production Support

Helpdesk Administration & Process Improvement

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Competencies:

To perform the job successfully, an individual should demonstrate the following competencies. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Analytical Thinking/ Problem Solving: Strong analytical skills including the ability to address situations by using a logical, systematic, sequential approach. Works systematically and logically to identify root cause and resolve problems. Identifies information needed to effectively solve problems.

Time Management: Ability to work on multiple projects simultaneously, managing time and resources to ensure work is completed efficiently and within established timeframes.

Communicator: Superior written and oral communication skills. Intuitively assess and anticipate communication needs.

Security/Safety: Safeguards digital resources and adheres to all Standards, Procedures and Policies relevant to Cyber Security, Information Security (i.e. GLBA/Clean Desk) and physical security. Encourages and supports others to be physically and digitally safe while at work.

Organizational: Focus, plan, and prioritize work in a systematic way to complete tasks and projects.

Interpersonal: Interact with others positively and build relationships with internal and external customers.

Technical: Advanced knowledge of x86 based workstations and personal computers; In depth knowledge of MS Windows Operating Systems (Windows 11); Superior knowledge of MS Office suite applications; Basic network knowledge of TCP/IP connectivity; Basic Microsoft Active Directory knowledge; Introductory virtualization knowledge (VMware, HyperV).

Position Performance Standards:

Complete all task requested in assigned work orders per managements expectation for meeting service level standards

Successfully complete all assigned trainings in training plan by established deadline(s).

Performance Weightings:

40% Competencies

60% Position Performance Standards and Personal Goals

Required Skills and Qualifications:

Bachelor’s degree in IT/IS or related field and commensurate work experience in a regulated financial‑services environment required, certifications (CompTIA, MCP, MSCE), preferred. Ability to physically lift devices weighing up to 45 pounds. Must have a valid driver’s license.

• Strong proficiency with Windows operating systems, enterprise software, and workstation management tools.
• Demonstrated experience with identity and access management, including Active Directory and MFA technologies.
• Advanced understanding of network fundamentals (TCP/IP, DNS, DHCP, VPN).
• Ability to diagnose and resolve complex hardware, software, and connectivity issues.
• Experience supporting enterprise productivity suites such as Microsoft 365.
• Familiarity with ticketing systems, ITIL concepts, and helpdesk best practices.
• Strong communication skills and the ability to support users with varying technical backgrounds.
• Excellent documentation habits and attention to detail.
• Ability to work independently, prioritize effectively, and serve as a technical escalation point.

Physical Demands and Work Environment:

This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, copy machines, filing cabinets and fax machines. The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position requires manual dexterity. While performing the duties of this Job, the Team Member is regularly required to sit or stand for extended periods of time.