ZipRecruiter

Log In

1

Ford Pass Customer Service Jobs (NOW HIRING)

Angela Krause Ford

Ford Service Advisor

Alpharetta, GA · On-site

We attribute our longevity to our focus on both customer and employee satisfaction. Our staff ... Applicants must pass pre-employment testing to include background checks, MVR, and drug screen! We ...

Rowe Ford Sales

Ford Service Technician

Westbrook, ME · On-site

$30 - $45/hr

Join the team at Rowe Ford Sales as a Ford Service Technician in Westbrook, ME. We are seeking a ... Communicate effectively with customers to explain services and recommend necessary repairs.

Rowe Ford Sales

Ford Service Technician

Westbrook, ME

$30 - $45/hr

Join the team at Rowe Ford Sales as a Ford Service Technician in Westbrook, ME. We are seeking a ... Communicate effectively with customers to explain services and recommend necessary repairs.

next page

Showing results 1-20

All JobsFord Pass Customer Service Jobs

Ford Pass Customer Service information

See salary details

$9

$18

$26

How much do ford pass customer service jobs pay per hour?

As of Jun 23, 2026, the average hourly pay for ford pass customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the most common challenges faced in a Ford Pass Customer Service role, and how can they be effectively managed?

In a Ford Pass Customer Service role, team members often encounter challenges such as troubleshooting complex app or connectivity issues, handling high call volumes, and addressing customer frustrations promptly and empathetically. Effective management of these challenges involves staying up to date on product updates, using internal knowledge bases, and collaborating closely with technical support teams to resolve issues efficiently. Strong communication skills and patience are key, as is the ability to adapt quickly to new Ford Pass features and customer needs.

Is Ford Pass a paid service?

Ford Pass is a free app that provides vehicle management and remote features for Ford vehicle owners. Some premium features or services, such as certain maintenance or connectivity options, may require a paid subscription or additional fees. As a Ford Pass Customer Service representative, understanding the distinction between free and paid services helps assist customers effectively.

What is the difference between Ford Pass Customer Service vs Ford Service Advisor?

AspectFord Pass Customer ServiceFord Service Advisor
CredentialsCustomer service training, basic automotive knowledgeAutomotive service certification, technical training
Work EnvironmentCall centers, online support, remote assistanceDealership service bays, in-person customer interaction
Employer & IndustryAutomotive brands, customer support centersAutomotive dealerships, service departments
Search & Comparison IntentCustomer support roles, online automotive assistanceAutomotive service roles, dealership jobs

Ford Pass Customer Service primarily handles remote customer support, providing assistance via phone or online. Ford Service Advisors work directly with customers at dealerships, focusing on vehicle maintenance and repairs. While both roles support Ford customers, the Customer Service role emphasizes remote communication, whereas the Service Advisor involves in-person technical consultation.

What is the $160,000 mechanic job that Ford can't fill?

The high-paying mechanic role often refers to specialized positions such as master technicians or automotive engineers earning around $160,000 annually. These roles typically require advanced certifications, extensive experience, and expertise in diagnostics, electronics, or hybrid systems, making them difficult to fill due to skill shortages in the industry.

Does Ford allow work from home?

Ford Pass Customer Service roles are typically performed on-site at designated locations, as they involve direct customer interactions and technical support. Some positions may offer remote work options, but this varies by role and department, and candidates should review specific job postings for remote work policies.

What are the key skills and qualifications needed to thrive as a Ford Pass Customer Service representative, and why are they important?

To excel as a Ford Pass Customer Service representative, you need strong customer service skills, problem-solving abilities, and knowledge of Ford Pass products and services, often supported by a high school diploma or equivalent. Familiarity with CRM software, call center systems, and Ford Pass app functionalities is typically required. Exceptional communication, patience, and active listening help build rapport and resolve customer concerns effectively. These skills ensure positive customer experiences, efficient issue resolution, and support Ford's brand reputation.

What does Ford pay per hour?

Ford Pass Customer Service representatives typically earn an hourly wage that ranges from $15 to $20, depending on experience and location. The role may also include benefits such as health insurance and paid time off, and often requires strong communication skills and familiarity with customer service tools.

What is a FordPass Customer Service representative?

A FordPass Customer Service representative assists customers with issues related to the FordPass app and connected vehicle services. They help users set up accounts, troubleshoot app functionality, resolve connectivity problems, and provide information about features such as remote start, vehicle location, and maintenance reminders. These representatives also address billing questions and escalate technical issues when necessary. Their primary goal is to ensure a positive experience for Ford vehicle owners using the FordPass platform.
What states have the most Ford Pass Customer Service jobs? States with the most job openings for Ford Pass Customer Service jobs include:

Ford Service Advisor

Angela Krause Ford

Alpharetta, GA

Full-time

Medical, Vision, Retirement, PTO

Posted 23 days ago

Job description

Ford Automotive Service Advisor
About the company:

Angela Krause Ford Lincoln has been the leading Ford & Lincoln dealer in the Northern Atlanta area for over 25 years. We attribute our longevity to our focus on both customer and employee satisfaction. Our staff members are not just a number; they are the life blood of our business. We acknowledge and support every employee, regardless of position, and we care for everyone individually. We love to help people grow, we promote from within, and we celebrate individual success stories! We look forward to welcoming you to the family here at Angela Krause Ford Lincoln of Alpharetta.

Full-Time Position
Excellent Career Opportunity!

Dealership or Aftermarket Automotive Experience Required

5-Day Workweek! / No Sundays!


We are hiring now for a Service Advisor for our busy Service department. Continue your automotive maintenance and service career with us!  Apply online and submit your resume today!
 

We offer:
 

  • Excellent Income potential!
  • Medical and Vision Insurance Benefits
  • 401(k) Retirement Plan
  • Paid Vacation, Holidays
  • Job Security – We promote from within.


 

Responsibilities - Service Advisor:
 

  • Greet customers
  • Identify required services using vehicle’s service history
  • Advise customers on necessary and suggested services and repairs
  • Properly address and process warranty repairs and concerns 
  • Alert customer to promotions and special services available
  • Establish long-term positive relationships with customers
  • Meet the dealership’s standards for repair/order production


Requirements - Service Advisor:

  • Automotive experience is required
  • CDK experience preferred but not required
  • Basic computer experience required
  • High school diploma or equivalent
  • Valid in-state driver’s license
  • Excellent organizational skills
  • Professional personal appearance
  • Excellent communication skills
  • Ability to work in a fast paced environment
  • Resume must be uploaded, and assessment completed
  • All applicants must be authorized to work in the USA
  • Applicants must pass pre-employment testing to include background checks, MVR, and drug screen!

We are an equal opportunity employer and prohibit discrimination/harassment with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.