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Ford Pass Customer Service Jobs (NOW HIRING)

Prestige Ford

Ford Service Advisor

Mount Dora, FL · On-site

$75K - $100K/yr

Your main goal will be to ensure customer satisfaction by accurately diagnosing and recommending ... pass a background check and drug test EEOC Statement: Prestige Ford is an equal opportunity ...

Prestige Ford

Ford Service Advisor

Mount Dora, FL

$75K - $100K/yr

Your main goal will be to ensure customer satisfaction by accurately diagnosing and recommending ... pass a background check and drug test EEOC Statement: Prestige Ford is an equal opportunity ...

Prestige Ford

Ford Service Advisor

Mount Dora, FL · On-site

$75K - $100K/yr

Your main goal will be to ensure customer satisfaction by accurately diagnosing and recommending ... pass a background check and drug test EEOC Statement: Prestige Ford is an equal opportunity ...

Prestige Ford

Ford Service Advisor

Mount Dora, FL

$75K - $100K/yr

Your main goal will be to ensure customer satisfaction by accurately diagnosing and recommending ... pass a background check and drug test EEOC Statement: Prestige Ford is an equal opportunity ...

Prestige Ford

Ford Service Advisor

Mount Dora, FL · On-site

$75K - $100K/yr

Your main goal will be to ensure customer satisfaction by accurately diagnosing and recommending ... pass a background check and drug test EEOC Statement: Prestige Ford is an equal opportunity ...

Hopkins Ford

Customer Service Representative

Carol Stream, IL

$15.75 - $21.50/hr

... Ford of Elgin in IL, close to South Elgin, Dundee, and Streamwood, is a new Ford dealership with used cars, financing, auto service and repairs, and genuine Ford parts. We want to be every customer ...

Hopkins Ford

Customer Service Representative

Elgin, IL · On-site

$15.75 - $21.50/hr

As a Customer Service Representative, your responsibilities include answering phone calls, texts ... Willing to submit to a drug screen & background check Hopkins Ford of Elgin in IL , close to South ...

Hopkins Ford

Customer Service Representative

Elgin, IL

$15.75 - $21.50/hr

As a Customer Service Representative, your responsibilities include answering phone calls, texts ... Willing to submit to a drug screen & background check Hopkins Ford of Elgin in IL , close to South ...

Hopkins Ford

Customer Service Representative

Elgin, IL · On-site

$15.75 - $21.50/hr

As a Customer Service Representative, your responsibilities include answering phone calls, texts ... Willing to submit to a drug screen & background check Hopkins Ford of Elgin in IL , close to South ...

Angela Krause Ford

Ford Service Advisor

Alpharetta, GA · On-site

We attribute our longevity to our focus on both customer and employee satisfaction. Our staff ... Applicants must pass pre-employment testing to include background checks, MVR, and drug screen! We ...

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Ford Pass Customer Service information

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How much do ford pass customer service jobs pay per hour?

As of Jun 22, 2026, the average hourly pay for ford pass customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the most common challenges faced in a Ford Pass Customer Service role, and how can they be effectively managed?

In a Ford Pass Customer Service role, team members often encounter challenges such as troubleshooting complex app or connectivity issues, handling high call volumes, and addressing customer frustrations promptly and empathetically. Effective management of these challenges involves staying up to date on product updates, using internal knowledge bases, and collaborating closely with technical support teams to resolve issues efficiently. Strong communication skills and patience are key, as is the ability to adapt quickly to new Ford Pass features and customer needs.

Is Ford Pass a paid service?

Ford Pass is a free app that provides vehicle management and remote features for Ford vehicle owners. Some premium features or services, such as certain maintenance or connectivity options, may require a paid subscription or additional fees. As a Ford Pass Customer Service representative, understanding the distinction between free and paid services helps assist customers effectively.

What is the difference between Ford Pass Customer Service vs Ford Service Advisor?

AspectFord Pass Customer ServiceFord Service Advisor
CredentialsCustomer service training, basic automotive knowledgeAutomotive service certification, technical training
Work EnvironmentCall centers, online support, remote assistanceDealership service bays, in-person customer interaction
Employer & IndustryAutomotive brands, customer support centersAutomotive dealerships, service departments
Search & Comparison IntentCustomer support roles, online automotive assistanceAutomotive service roles, dealership jobs

Ford Pass Customer Service primarily handles remote customer support, providing assistance via phone or online. Ford Service Advisors work directly with customers at dealerships, focusing on vehicle maintenance and repairs. While both roles support Ford customers, the Customer Service role emphasizes remote communication, whereas the Service Advisor involves in-person technical consultation.

What is the $160,000 mechanic job that Ford can't fill?

The high-paying mechanic role often refers to specialized positions such as master technicians or automotive engineers earning around $160,000 annually. These roles typically require advanced certifications, extensive experience, and expertise in diagnostics, electronics, or hybrid systems, making them difficult to fill due to skill shortages in the industry.

Does Ford allow work from home?

Ford Pass Customer Service roles are typically performed on-site at designated locations, as they involve direct customer interactions and technical support. Some positions may offer remote work options, but this varies by role and department, and candidates should review specific job postings for remote work policies.

What are the key skills and qualifications needed to thrive as a Ford Pass Customer Service representative, and why are they important?

To excel as a Ford Pass Customer Service representative, you need strong customer service skills, problem-solving abilities, and knowledge of Ford Pass products and services, often supported by a high school diploma or equivalent. Familiarity with CRM software, call center systems, and Ford Pass app functionalities is typically required. Exceptional communication, patience, and active listening help build rapport and resolve customer concerns effectively. These skills ensure positive customer experiences, efficient issue resolution, and support Ford's brand reputation.

What does Ford pay per hour?

Ford Pass Customer Service representatives typically earn an hourly wage that ranges from $15 to $20, depending on experience and location. The role may also include benefits such as health insurance and paid time off, and often requires strong communication skills and familiarity with customer service tools.

What is a FordPass Customer Service representative?

A FordPass Customer Service representative assists customers with issues related to the FordPass app and connected vehicle services. They help users set up accounts, troubleshoot app functionality, resolve connectivity problems, and provide information about features such as remote start, vehicle location, and maintenance reminders. These representatives also address billing questions and escalate technical issues when necessary. Their primary goal is to ensure a positive experience for Ford vehicle owners using the FordPass platform.
What states have the most Ford Pass Customer Service jobs? States with the most job openings for Ford Pass Customer Service jobs include:
Administrative Executive, International Student Pass (Customer Service)

Administrative Executive, International Student Pass (Customer Service)

Monash University

Campus, IL • On-site

Other

Posted 14 days ago

Job description

Administrative Executive, International Student Pass (Customer Service)

Apply now Job no: 494970
Work type: Continuing (Full-time)
Location: Main campus - Malaysia
Categories: Student Services

Administrative Executive, International Student Pass

Job No.: 494970

School/Unit: Student Life

Location: Main Campus

Employment Type: Full-time 

Duration: Continuing

  • Amplify your impact at a world top 50 University
  • Join our inclusive, collaborative community
  • Be surrounded by extraordinary ideas - and the people who discover them

At Monash, work feels different. There's a sense of belonging, from contributing to something groundbreaking - a place where great things happen.

We value difference and diversity, and welcome and celebrate everyone's contributions, lived experience and expertise. That's why we champion an inclusive and respectful workplace culture where everyone is supported to succeed.

Learn more about Monash.

The Opportunity

The Administrative Executive position is responsible for ensuring that all communications with internal and external stakeholders are accurate, effective and professional. The role focuses on providing advice and support in line with the University's policies and procedures while ensuring compliance with the Malaysian government regulations. The position is also responsible to deliver high-quality, responsive services to all stakeholders, ensuring a positive experience in line with the University's goals and objectives

Reporting Line: The position reports to Assistant Manager.

Why work with us?

Discover the advantages of working with us and why we're the ideal choice for your career. Explore the benefits we offer here. 

Position Description

 Administrative Executive (CSS)

*For LinkedIn Users, please click apply to view the position description at our career site

Your application

Your application must address the selection criteria. For instructions on how to apply, please refer to "How to apply for Monash Jobs".

Enquiries

For further enquiries, please email us at radhakanthaa.kovalan@monash.edu
Please submit all applications via our official career site. Resumes submitted to this email address will not be considered.

Monash University Malaysia reserves the right to delay or not to proceed with an appointment for the above-mentioned position.

Job Closing Date

19 June 2026 11:55 pm MYT

Advertised: 03 Jun 2026 Singapore Standard Time
Applications close: 19 Jun 2026 Singapore Standard Time

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About Monash University

Sourced by ZipRecruiter

Industry

Scientific research and development services

Company size

501 - 1,000 Employees

Headquarters location

Clayton North, VIC, AU

Year founded

2020

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