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Focus Services Jobs in Roy, UT (NOW HIRING)

XpresSpa

Experience Coordinator

Salt Lake City, UT · On-site

$19 - $24/hr

Customer Focus * Teamwork Benefits: * Competitive Hourly Wage * Employee Discounts on Products and Services * Flexible scheduling * Medical Dental, Vision, and Pet Insurance * 401K with Corporate ...

Platinum Dental Services

Associate Dentist

Ogden, UT · On-site

$200K - $300K/yr

Focus on patient care while we handle operations * Work alongside highly trained clinical teams ... Join Platinum Dental Services and build a career that gives you income, freedom, and future ...

Platinum Dental Services

Associate Dentist

Ogden, UT · On-site

Focus on patient care while we handle operations * Work alongside highly trained clinical teams ... Join Platinum Dental Services and build a career that gives you income, freedom, and future ...

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Focus Services information

See Roy, UT salary details

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How much do focus services jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for focus services in Roy, UT is $15.22, according to ZipRecruiter salary data. Most workers in this role earn between $9.42 and $20.38 per hour, depending on experience, location, and employer.

What are the typical daily responsibilities for a customer service representative at Focus Services?

As a Customer Service Representative at Focus Services, your day-to-day tasks will include handling inbound and outbound calls, assisting customers with inquiries, resolving issues, and accurately recording information in the company’s systems. You’ll work as part of a supportive team, often collaborating with supervisors and fellow agents to address complex problems and ensure customer satisfaction. Maintaining professionalism and demonstrating strong communication skills are essential, as you represent the company’s brand with every interaction. Additionally, you may be expected to meet certain performance metrics, such as call resolution times and customer satisfaction scores.

What are the key skills and qualifications needed to thrive as a call center representative at Focus Services, and why are they important?

To thrive as a Call Center Representative at Focus Services, you need strong communication skills, active listening, and basic computer proficiency, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is typically required. Patience, problem-solving abilities, and a friendly, professional demeanor help individuals excel in handling customer inquiries and resolving issues. These skills ensure efficient service delivery, customer satisfaction, and contribute to positive company reputation.

What is the difference between Focus Services vs Customer Service Representative?

AspectFocus ServicesCustomer Service Representative
Required CredentialsBasic high school diploma, training providedHigh school diploma, sometimes additional certifications
Work EnvironmentCall centers, remote support, or office settingsCall centers, retail, or office environments
Industry UsageCustomer support, technical support, salesCustomer support, sales, client communication
Common Search/ComparisonFocus Services vs Customer Service Representative

Focus Services typically refers to a company providing outsourced customer support solutions, often involving call center work or remote support. Customer Service Representatives are individual employees working within various industries to assist customers. While both roles involve customer interaction, Focus Services is a company or service provider, whereas Customer Service Representative is a job title held by employees. Understanding this distinction helps job seekers and employers clarify roles and expectations in customer support careers.

What do focus services do?

Focus Services is a company that provides customer support and call center services for various industries. Employees typically handle inbound and outbound calls, assist customers, and use tools like CRM software to manage interactions. The role often requires good communication skills and may involve working in a call center environment with flexible schedules.

What are popular job titles related to Focus Services jobs in Roy, UT?

For Focus Services jobs in Roy, UT, the most frequently searched job titles are:

What job categories do people searching Focus Services jobs in Roy, UT look for?

The top searched job categories for Focus Services jobs in Roy, UT are:

What cities near Roy, UT are hiring for Focus Services jobs?

Cities near Roy, UT with the most Focus Services job openings:

Focus Services jobs near you
Infographic showing various Focus Services job openings in Roy, UT as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $31,668 per year, or $15.2 per hour.

Experience Coordinator

XpresSpa

Salt Lake City, UT • On-site

$19 - $24/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted yesterday

XpresSpa rating

4.2

Company rating: 4.2 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

Job description

Description

Welcome to the gateway of tranquility in the heart of travel! Join our team, where you will cater to the wellness needs of people on the go. As an Experience Coordinator, you will play a pivotal role in ensuring an exceptional and seamless customer experience for travelers. You will be responsible for coordinating spa services, managing appointments, and providing exceptional customer service to enhance the overall well-being of our guests.

Responsibilities:
Guest Service:

  • Greet guests with a warm and welcoming demeanor, creating a positive first impression.
  • Engage with guests to understand their preferences and tailor spa services to meet individual needs.
  • Function as a liaison between spa staff and guests to facilitate smooth communication.
  • Maintain a professional and ethical approach in all interactions with guests.

Appointment Management:

  • Schedule and manage spa visits efficiently, including walk-ins and online bookings.
  • Coordinate with service providers to ensure accurate scheduling and timely service delivery.[RO1]

Facility Maintenance:

  • Ensure the cleanliness and orderliness of the spa reception area.
  • Report any maintenance issues to the appropriate personnel.

Sales:

  • Promote spa services and products to guests.
  • Provide information on promotions, packages, and additional services, aiming to enhance guest satisfaction and increase revenue.
  • Provide product knowledge and recommendations to customers.
  • Process spa payment accurately and efficiently.

Team Collaboration:

  • Collaborate with spa technicians, management, and other staff to create a cohesive and positive work environment.
  • Participate in team meetings and training sessions to enhance skills and stay informed about spa offerings.

Problem Resolution:

  • Address and resolve guests concerns or issues promptly and professionally.
  • Escalate complex matters to management when necessary.

Compliance:

  • Adhere to all regulations and polices related to spa operations.
  • Maintain confidentiality regarding guests' information and spa procedures.
  • Adhere to strict hygiene and sanitation standards, including proper cleaning and sanitization of massage rooms and equipment.
  • Follow spa policies and procedures related to health and safety.

Required Qualifications:

  • Willingness to work flexible hours, including nights, weekends, and holidays, to accommodate the varying schedules of train travelers.
  • Excellent interpersonal and communication skills.
  • Strong organizational and multitasking abilities.
  • Proficient in using computer systems and booking software.
  • Ability to remain calm and composed in demanding environments.

Preferred Qualifications:

  • Previous experience as a customer service, hospitality, or spa coordinator
  • Knowledge of spa services and products.
  • Additional Education or Certification in Hospitality.

Core Competencies:

  • Communication
  • Results Driven
  • Customer Focus
  • Teamwork

Benefits:

  • Competitive Hourly Wage
  • Employee Discounts on Products and Services
  • Flexible scheduling
  • Medical Dental, Vision, and Pet Insurance
  • 401K with Corporate Match
  • Generous PTO Plan
  • *Tuition Reimbursement

Join us at our spa where your passion for hospitality meets the soothing world of wellness. Please send your resume to careers@xpresspa.com. We look forward to hearing from you!

*Full-time positions only.

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