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Alpha Kappa Alpha Sorority, Incorporated, Sponsor Organization is seeking to fill the position of Branch Manager/Loan Officer for the For Members Only Federal Credit Union (FMO). The Branch Manager will direct, promote, and coordinate the operations of FMO that will optimize market share, improve efficiency and profitability, support the organization’s core values, help achieve the sales goals, and result in outstanding member service. The position reports to the FMO Executive Director. Other accountabilities include but are not limited to: prospecting for and acquiring new members to achieve monthly goals; adding positive growth to the Credit Union by coaching of staff to cross sell products and services; actively driving business development efforts through active participation in community functions, credit union events and making monthly business calls. Adherence to federal banking and credit union regulations will be required.

For Members Only Federal Credit is a member-owned and operated digital financial institution. FMO is committed to providing the highest level of customer-centric affordable access through a digital financial services platform and excellent financial products for improving the economic conditions of the members of the Alpha Kappa Alpha Sorority, Incorporated, their families, and employees. Alpha Kappa Alpha Sorority, Incorporated is a non-profit international membership organization with more than 320,000 college trained members bound by bonds of sisterhood and empowered by a commitment of servant-leadership.

The Branch Manager/Loan Officer will interact with external partners and vendors to attract investors and customers in the best interest Alpha Kappa Alpha Sorority, Incorporated. The organization focuses in two key areas: (1) lifelong personal and professional development for each of its members; and (2) galvanizing its membership into an organization of respected power influence constantly at the forefront of effective advocacy and social change that results in equality and equity for all citizens of the world.

Job Summary: The Branch Manager will direct, promote, and coordinate the operations of the For Members Only Federal Credit Union (FMO) that will optimize market share, improve efficiency and profitability, support the organization’s core values, help achieve the sales goals, and result in outstanding member service.

General Responsibilities:

• Consistently meet/exceed all goals, and member service standards.
• Adheres to and conducts all business aligned with the Core Values of the Sponsoring Organization - Alpha Kappa Alpha’s Corporate Office.
• Assists in budget development, management and financial decision making.
• Reviews, analyzes, and adjudicates loan applications in conjunction with loan/credit committees.
• Coaches staff to ensure goals are reached by maximizing production with sales opportunities, coaching, profiling, referrals, driving sales, and marketing.
• Quarterly review and resolution of identified audit issues in preparation for NCUA and other compliance organization reviews. 
• Prospects for and acquires new members to achieve monthly goals.
• Commits to add growth to the Credit Union by coaching of staff to cross sell products and services.
• Builds strong internal/external relationships through ownership of problem solving and follow through.
• Ensures adherence to compliance regulations, policies, and procedures.
• Effectively utilizes decision/exception tools to support valuable customer retention. 
• Acts as a financial coach by reviewing credit reports with members to identify areas of improvement as well as identifying products and services that may benefit the members.
• Coaches staff to be able to help members in the same manner. 
• Identifies and evaluates needs of potential members and refers members to partner departments as necessary to fulfill product and service needs. 
• Actively drives business development efforts through active participation in community functions and credit union events. Makes monthly business calls.
• Develops and retains a high performing sales/service team through leadership and coaching in all aspects of sales and operations.
• Conducts an annual Member Satisfaction Survey to gain member feedback, prepares and communicates response actions within a responsive timeframe.
• Responsible for monitoring the quality of member accounts and acts to prevent future fraudulent activity. 
• Meets with and addresses members who have a complaint or concern about an occurrence.
• Reviews and negotiates contracts for review and approval, where appropriate.
• Assures the maintenance, confidentiality, and security of member files. 
• Ensures all policies are followed including cash handling, check hold policy, compliance.
• Responsible for password management.
• Adheres to regulations and organizational policies, maintaining awareness and knowledge required to perform the duties of the position, including all aspects of the Bank Secrecy Act, Fair Lending, and Information Security. 
• Other duties as assigned to ensure the successful operations and delivery of the FMO promise.

Work Environment

• Fast paced and demanding.
• Oversees multiple operations at one time.
• Faces deadlines as mandated by regulatory and Credit Union standards.
• The majority of time will be spent in the office; but during meetings and conventions, may work off-site.
• Initial travel may be required to market Credit Union to members and customers.
• Initial start-up work hours may be long.  Must be able to work a varying schedule, including evenings and weekends, as needed; may work more than 40 hours per week based on demand.  

Physical Requirements

• Extended hours.
• Hours may be impacted based upon customer needs.

Qualifications

• Bachelor's degree in finance, accounting, business management, preferred or equivalent combination of education and work experience can be considered in place of a degree.  
• Excellent written and verbal communications and interpersonal skills.
• Must be detail-oriented with excellent organizational skills.
• Must be able to multi-task, meet tight deadlines, and maintain composure under pressure in a fast-paced environment.
• Quantitative and analytical skills are a must.
• Knowledge of general office software, particularly the Microsoft Office Suite and the ability to use financial and registration software.

Member of Alpha Kappa Alpha Sorority, Incorporated, in good standing given preference. Thorough knowledge of the sorority’s structure and its governing documents with attendance at regional conferences and/or international meetings.

To Apply: Please complete online application and upload your cover letter and resume.