Flight Service Manager Jobs in New York (NOW HIRING)

Contour is a long-established aviation services company with a diverse range of capabilities. At Contour, our core values guide every action and decision. We are unwavering in our commitment to integrity and safety, which remains at the heart of all our business lines. Our team members exemplify an attitude of excellence, consistently striving to think like a customer. We believe there is strength in unity, and we work together as a team to achieve ambitious goals.

Full-Time Employee Benefits & Compensation Overview

As a full-time employee of Contour, you are eligible for the following benefits and programs:

Insurance

• Health, vision, and dental insurance, plus short/long-term disability and voluntary life insurance (effective the first day of the month following your hire date)

401(k) Savings Plan

• Eligibility begins the first day of the month following your hire date.
• The Company offers a matching contribution up to 6% of your eligible compensation.
• Enrollment guidelines and a 401(k) Enrollment Guide will be provided during onboarding.

Paid Sick Leave

• Accrual of up to 56 hours of paid sick leave per year.
• Unused sick leave rolls over annually until your sick bank reaches 480 hours.

Vested Vacation Hours

• Eligible to receive vacation hours on January 1st following your hire date.
• These hours will be vested and available for use in accordance with Company policies.

Non-Revenue/Space Available (NRSA) Travel Privileges

• NRSA (non-revenue/space available) travel privileges on Contour Airlines upon hire and access to MyID Travel after 6 months of active service.

Leaves of Absence

• Eligible for various types of leave, including:
  • Medical Leave
  • Non-Medical Family Care Leave
  • Maternity and Paternity Leave
  • Personal Leave
• Detailed leave policies are outlined in the Contour Employee Handbook, which will be provided during onboarding.

Compensation Details

• The starting annual salary for this position begins at $42,000.00 with annual increase to a maximum salary of $52,452.00. Once you have reached the maximum annual salary, you are eligible to receive a retention bonus of up to $2,000.00 each year.
• Based on your schedule and if certain thresholds are met, you are eligible to reach pay incentives for additional trips worked or assigned that are paid in addition to your monthly salary. Specific information regarding these pay incentives is outlined in the Inflight Services Handbook which will be provided to you during the onboarding process should you be selected for employment

Equal Employment Opportunity

Contour is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, citizenship, color, creed, sex, national origin, race, religion, sexual orientation, political affiliation, marital status, pregnancy, pre-disposing genetic characteristics, veteran status, military status, disability, gender identity or expression, familial status, criminal history, status as a victim of domestic violence, or any other protected status.

Accommodations

Contour Airlines is committed to providing reasonable accommodations to applicants and employees. If you require accommodations during the application or onboarding process, please contact Human Resources at hr@flycontour.com.

Join Our Growing Team

Our rapid growth has created exciting career opportunities. We invite you to become part of our family and contribute to our ongoing success.

Summary of Essential Duties

The Flight Attendant is responsible for ensuring the safety, comfort, and well-being of passengers while delivering a high level of customer service in accordance with FAA regulations, company policies, and standard operating procedures. This role requires maintaining cabin safety, conducting safety demonstrations, responding to in-flight emergencies, and providing clear and professional communication to passengers and crew members.

This position requires strong attention to detail, excellent interpersonal skills, and the ability to remain calm and effective under pressure. The successful candidate will be able to follow established safety protocols, provide exceptional service, manage in-flight situations professionally, and complete all required documentation and reports accurately.

Summary of Essential Duties General

• Perform required work duties in an aircraft environment.
• Perform all work activities in accordance with established standards, policies, laws, and regulations, including Federal Aviation Administration regulations.
• Must be able to use all galley/cabin service equipment and in-flight entertainment system unsupervised
• Must be able to use all galley/cabin service equipment and in-flight entertainment system unsupervised
• Work both independently and as part of a team to accomplish work tasks
• Actively seek to ensure the safety and comfort of customers
• Provide exemplary customer service to satisfy and exceed customer expectations
• Provide assistance lifting and stowing luggage (including baggage, garments, and other items) into overhead bins or other storage areas and soliciting assistance when needed
• Attend to individuals needing assistance (such as unaccompanied minors, individuals with a disability and the elderly) throughout aircraft operations
• Prepare and serve meals, snacks, and alcoholic and non-alcoholic drinks
• Maintain professional appearance.
• Project and maintain a positive attitude and composure at all times.
• Be dependable and committed to completing work assignments
• Manage time to complete required work assignments and to ensure overall punctuality.
• Perceive, understand, and respond to written and oral communications and warnings
• Communicate in writing to complete paperwork and detailed reports regarding incidents and/or discrepancies.
• Ability to adjust to a rotating schedule with variable days off, variable hours that could include up to a 16 hour duty day. A duty day could range from two (2) to 14 hours.
• Must be willing to work nights, weekends, and holidays and will be expected to be away from home sometimes for weeks.
• Sit in an assigned jump seat with seatbelt and shoulder harness fastened.
• Retrieve and store items in the overhead bins which can be as high 67" from the floor.
• Exposure to peanuts, pets, and other allergens
• Perform tasks that require frequent walking, bending to ankle level, and reaching above shoulder level and reaching inside overhead bins to retrieve or store items.
• Maintain the appearance of the aircrafts cabin, galley and lavatory
• Restocking the galley
• Practices safety conscious behaviors in all operational processes and procedures.
• Comply with other tasks assigned by management or the Pilot-in-Command.
• Other duties as assigned my Inflight Services leadership.

Summary of Essential Duties Flight Attendant Specific

• Respond during emergency situations by effectively implementing instructions from the flight deck and following required safety and emergency procedures.
• Guide or direct (verbally or non-verbally) passengers during emergency situations (such as evacuations) to minimize impact of the event and protect passengers and crew members.
• Provide emergency medical assistance (e.g., performing CPR and basic first aid) to assist individuals in distress.
• Ensure the aircraft and passengers are in full compliance with policies, procedures, regulations, and safety measures.
• Effectively communicate verbally to make onboard public address announcements, complete safety demonstrations, and provide instruction to others.
• Must be willing to open emergency exits and close aircraft doors weighing up to 60 pounds and push and pull heavy beverage/food carts requiring 32lbs of force when pushing or pulling.

Summary of Essential Duties Cabin Attendant Specific

• Restocking the galley, including but not limited to:
• Following established procedures to ensure that the aircraft has been restocked
• Ordering and picking up requested catering items for a passenger
• Checking expiration dates on food items and drinks
• Ensuring that food items are not left on the aircraft once passengers have deplaned
• Notifying Inflight Services Leadership when inventory stock is running low

Base Location

• Must live in the tri-state area and must be within a 2-hour driving distance to any of the tri-state airports including, but not limited to Teterboro Airport, NJ (TEB) and White Plains, NY (HPN).

• Must be at least 23 years of age or older.
• Must be authorized to work in the United States and authorized to travel to and from the United States.
• Either three (3) years of corporate Cabin Attendant experience or prior experience as a Flight Attendant is required.
• Must have valid passport.
• Must pass a DOT required pre-employment drug screen and thereafter submit to DOT mandated random drug and/or alcohol testing.
• Able to pass a required 10-year work history review and submit to criminal history record and fingerprint checks.
• Possess a valid driver license and good driving record
• Must be able to successfully complete Contour's four (4) week Flight Attendant Initial Training Program and Initial Operating Experience.
• Must read, write, speak, and understand English. Bilingual is preferred but not required.
• Must live within a 2-hour driving distance of assigned base.
• Able to work nights, weekends, holidays, and varying schedules.
• Ability to work unsupervised.
• Possess polished and professional interpersonal skills with a positive attitude and a customer-oriented mindset
• Possess strong leadership and organizational skills.
• Must have well-developed people skills and ability to work with a variety of personalities.
• Able to coordinate multiple priorities and meet deadlines.
• Able to handle interruptions and a fast-paced environment.
• Maintain strong attention to detail.
• Be self-motivated and able to motivate others.
• Excellent communication skills both written and verbal delivered with tact and professionalism.
• Ability to work in a safe professional manner adhering to all regulatory requirements including OSHA, EPA, state, and federal regulations.

Disclaimer: The above statements are intended only to describe the general nature and level of work required for the referenced position; they are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in the position. Please be advised that the duties and expectations of this position may be subject to change.