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Flight Service Manager Jobs in Massachusetts (NOW HIRING)

Worldwide Flight Services

About WFS Join our Worldwide Flight Services family and contribute to the timely delivery of cargo ... Job Summary The Air Cargo Office Manager of Operations is responsible for Traffic Office, Warehouse ...

Jets.com

Flight Coordinator

Norwell, MA · On-site

... level service with a fast-paced, team-driven culture. We're passionate about aviation, problem ... As a Flight Coordinator , you'll play a key role in managing private aviation logistics from start ...

Worldwide Flight Services

About WFS Join our Worldwide Flight Services family and contribute to the timely delivery of cargo ... plan to managers or via the WFS whistleblower program. Curious to learn more about what we do ...

Audley Travel

Flight Coordinator

Boston, MA · On-site

$35K - $50K/yr

... service and a trip which surpasses their expectations. As a result, they return to us year after year and recommend us to others. Reporting to the Operations Manager, the Flight Coordinator will be ...

Audley Travel

Flight Coordinator

Boston, MA · On-site

$35K - $50K/yr

... service and a trip which surpasses their expectations. As a result, they return to us year after year and recommend us to others. Reporting to the Operations Manager, the Flight Coordinator will be ...

TransMedics

Flight Scheduler

Andover, MA · On-site

$100K - $125K/yr

POSITION SUMMARY The Aviation Flight Scheduler for aircraft and crew will plan and coordinate ... Prior experience in aviation, crew management, or customer service required. * Strong personal and ...

Worldwide Flight Services

$18.50 - $23.25/hr

About WFS Join our Worldwide Flight Services family and contribute to the timely delivery of cargo ... plan to managers or via the WFS whistleblower program. Curious to learn more about what we do ...

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Flight Service Manager information

See Massachusetts salary details

$22K

$64.5K

$128.2K

How much do flight service manager jobs pay per year?

As of Aug 26, 2026, the average yearly pay for flight service manager in Massachusetts is $64,455.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,911.00 and $76,703.00 per year, depending on experience, location, and employer.

What is a flight service manager?

Flight Service Managers are airline professionals responsible for overseeing the in-flight service and cabin crew on commercial flights. They ensure that passengers receive high-quality service and that all safety regulations and procedures are followed during the flight. Their duties include supervising flight attendants, handling customer concerns, and coordinating with the cockpit crew. They play a key role in maintaining passenger comfort and safety, as well as ensuring compliance with airline policies.

How does a flight service manager typically collaborate with cabin crew and ground staff to ensure a smooth flight experience?

A Flight Service Manager works closely with both cabin crew and ground staff to coordinate all aspects of in-flight service and passenger safety. They lead pre-flight briefings, delegate responsibilities, and ensure that all team members are informed about specific passenger needs or flight details. Throughout the journey, they act as the main point of contact for resolving issues, maintaining service standards, and communicating with ground staff regarding special requirements or post-flight procedures. This collaborative approach helps maintain a seamless and high-quality experience for passengers.

What are the key skills and qualifications needed to thrive as a flight service manager, and why are they important?

To excel as a Flight Service Manager, you need strong leadership abilities, in-depth knowledge of airline safety procedures, and experience in in-flight service operations, often supported by previous cabin crew experience and specialized training. Familiarity with airline management software, crew scheduling systems, and safety management systems (SMS) is typically required. Outstanding communication, conflict resolution, and customer service skills help you manage diverse teams and ensure a positive passenger experience. These skills are vital for maintaining safety, operational efficiency, and high service standards on every flight.

How do you become a flight service manager?

To become a flight service manager, candidates typically need a high school diploma or equivalent, with many employers preferring a bachelor's degree in hospitality, aviation management, or related fields. Relevant experience in customer service or airline operations is essential, along with strong leadership, communication, and organizational skills; some roles may require certification or training in airline safety and procedures.

How much does a flight service manager make?

A flight service manager typically earns between $50,000 and $80,000 annually, depending on experience, location, and the size of the airline or organization. They oversee customer service operations on flights and may require certifications in customer service or aviation safety.

What are the most commonly searched types of Flight Service jobs in Massachusetts?

The most popular types of Flight Service jobs in Massachusetts are:

What are popular job titles related to Flight Service Manager jobs in Massachusetts?

For Flight Service Manager jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Flight Service Manager jobs in Massachusetts look for?

The top searched job categories for Flight Service Manager jobs in Massachusetts are:

What cities in Massachusetts are hiring for Flight Service Manager jobs?

Cities in Massachusetts with the most Flight Service Manager job openings:

Flight Service Manager jobs near you
Infographic showing various Flight Service Manager job openings in Massachusetts as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $64,455 per year, or $31 per hour.

CS - Customer Service Manager

Concord, MA • On-site

Atlantic Aviation

6.9

Company rating: 6.9 out of 10

Based on 63 frontline employees who took The Breakroom Quiz

36th of 67 rated aviation services

People enjoy working here

Recommended by students

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Learn more about Atlantic Aviationexternal

Full-time

Posted 19 days ago

Job description

Did you ever want to work in aviation but didn’t know how to break into the industry?  Do you like working in a fast-paced environment, often outdoors, around some of the most incredible professionals in the industry? Did you ever wish that you could work for a company where you could grow your career?  If so, Atlantic Aviation just may be the employer for you!
Headquartered in Plano, Texas, Atlantic Aviation welcomes customers at more than 100 fixed base operator (FBO) locations – from the Hawaiian Islands to Caribbean islands and all points in between throughout the US. We offer a wide range of aircraft ground handling and flight hospitality services, including fueling and line services, hangar and ramp storage, modern executive terminals for passengers and crews, and much more. We are firmly committed to diversity, equity, and inclusion throughout our network and aspire to be the employer of choice in our dynamic segment of aviation. We invest in enhancements to our safety, service, technology, and strategic infrastructure in order to provide more choices, improved experiences, and better value for customers. Atlantic Aviation intends to lead the way to a more sustainable future for business and general aviation. Atlantic Aviation is “local everywhere” - providing a safe, friendly, and familiar experience across North America. To learn more about Atlantic Aviation or to make a reservation at any of our 100+ FBOs, visit AtlanticAviation.com.
Websitehttp://www.AtlanticAviation.comResponsibilitiesWe are seeking self-motivated, safe, positive, enthusiastic, goal oriented individuals for immediate openings as a Customer Service Manager (CSM). Corporate aviation continues to be a viable means of travel for many who do not like the long lines and delays often times encountered with the airlines and many corporations are now leasing or purchasing their own private aircraft.  Our CSMs provide the oversight for the customer service support for these aircraft.  Some examples include:
  • Directly supervise Customer Service staff as relates to adherence to uniform program, general appearance, proper radio and phone procedures and all other policies and procedures. Engaging in customer relations whenever possible to establish and maintain a rapport with new and repeat customers.
  • Train, coach, evaluate, and develop subordinate staff in accordance with established procedures.
  • Develop and maintain customer relationships. Encourage upselling of fuel to all customers and maintenance and adherence to all customer service polices and procedures. Organize periodic departmental meetings and design other communication flows between staff and management.
  • Manage CSR work schedules and recommend appropriate staffing levels to the Operations Manager or General Manager.
  • Conduct performance reviews of Customer Service staff on a probationary and annual schedule; exercising praise and disciplinary action when necessary.
  • Assist in recruiting and interviewing for CSR positions.
  • Assist in sales initiatives.
You will get the opportunity to interact with many large corporations’ flight departments and high profile clients.  Customer service is of the highest priority, as well as professional and safe service.Required SkillsQualifications
  • Bachelor’s degree in related field, or equivalent combination of training and experience.
  • Minimum of 18 years of age.
  • Previous customer service experience.
  • Excellent communication skills, both written and oral.
  • Good organizational skills.
  • Must maintain a valid state driver’s license.
  • Ability to comprehend and perform basic math calculations with minimal errors.
  • Proficiency in use of MS Office applications including Word, Excel and Outlook.
  • Flexible work schedule may include working overtime, nights, on weekends, holidays, and be on call.

We are proud to be an EEO/Females/Minorities/Veterans/Disabled employer
We maintain a drug-free workplace and perform pre-employment substance testing
Qualified applications with criminal history will be considered for employment

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