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Flight Operations Assistant Jobs in Pickering, ON

Dentsu Aegis Network

Coordinator, Performance

Toronto, ON · On-site

CA$46K - CA$48K/yr

... and on time. * Assist with pre-flight QA checks on new campaign setups, following the team ... Continually learn platform fundamentals (Search and Social) and media operations processes.

Air Canada

Workers' Compensation Advisor

Toronto, ON · On-site

Let your career take flight by joining our diverse and vibrant team at the leading edge of ... Communicate regularly to employees, managers, and WCB to assist in progressing claim, monitoring ...

Air Canada

Workforce Attendance Advisor

Toronto, ON · On-site

Let your career take flight by joining our diverse and vibrant team at the leading edge of ... Is responsible for the safety of operations within their region. Oversees and supports the ...

Air Canada

Digital Media Analyst

Toronto, ON · On-site

Let your career take flight by joining our diverse and vibrant team at the leading edge of ... Coordinate asset delivery with Ad Operations and ensure all creative materials are properly ...

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Flight Operations Assistant information

What is a flight operations assistant?

Flight Operations Assistants are support professionals who help ensure the smooth and efficient running of an airline’s flight operations. Their duties typically include assisting with flight planning, preparing flight documentation, communicating with flight crews, coordinating schedules, and monitoring flight statuses. They act as a crucial link between flight crews, ground staff, and air traffic control to help maintain safe and timely flight operations. This role requires strong organizational skills, attention to detail, and the ability to work in a fast-paced environment.

What are the key skills and qualifications needed to thrive as a flight operations assistant?

To thrive as a Flight Operations Assistant, you need strong organizational skills, attention to detail, and a background in aviation operations or a related field, often supported by relevant certifications. Familiarity with flight planning software, scheduling systems, and communication tools like NOTAMs and weather briefing platforms is typically required. Excellent communication, problem-solving abilities, and the capacity to work well under pressure help you stand out in this role. These skills are crucial for ensuring safe, efficient flight scheduling and smooth coordination between crews, ground staff, and regulatory authorities.

What are some typical challenges faced by flight operations assistants, and how can they effectively manage them?

Flight Operations Assistants often encounter challenges such as rapidly changing flight schedules, last-minute crew adjustments, and coordinating with multiple departments under tight deadlines. Effective time management, attention to detail, and strong communication skills are essential for handling these situations. Building solid relationships with pilots, ground staff, and dispatch teams can help streamline coordination and resolve issues quickly, ensuring smooth flight operations.

What is the difference between Flight Operations Assistant vs Flight Dispatcher?

AspectFlight Operations AssistantFlight Dispatcher
CredentialsOften requires FAA or equivalent certifications, basic aviation knowledgeRequires FAA dispatcher certification, knowledge of regulations and flight planning
Work EnvironmentAirport offices, airline support centers, flight planning departmentsAirline or charter company offices, involved in flight planning and coordination
Employer & Industry UsageAirlines, private jet operators, cargo carriersCommercial airlines, cargo carriers, private aviation
Search & Comparison IntentUnderstanding support roles in flight operationsFocus on flight planning and regulatory compliance

Flight Operations Assistants support flight crews and coordinate logistical details, while Flight Dispatchers focus on flight planning, weather analysis, and regulatory compliance. Both roles are essential in aviation but differ in responsibilities and certifications required.

What does a flight operations assistant get paid?

The salary for a flight operations assistant typically ranges from $40,000 to $60,000 annually, depending on experience, location, and employer. Entry-level positions may start lower, while experienced assistants or those with specialized skills can earn higher wages. Compensation often includes benefits such as health insurance and flight privileges.
Flight Operations Assistant jobs near you
Infographic showing various Flight Operations Assistant job openings in Pickering, ON as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 90% Physical, 5% Hybrid, and 5% Remote job distribution.

Customer Service Agent (PT)

Jazz Aviation LP

Toronto, ON

Part-time

Medical, Dental, Life, Retirement

Re-posted yesterday

Job description


 

Our Customer Service Agent, Kamaljeet, explains why she is passionate about her work 


The opportunity 

As a Jazz Customer Service Agent, you will be part of a team professionally representing Air Canada Express.  In the course of a day, you will be responsible for greeting passengers, assisting them with their check in and bag tagging, via our web based computer system, as well as facilitating the boarding and deplaning of all Air Canada passengers in your station.  You may be asked to lift a suitcase or push a wheelchair.  The airport can be a fast paced environment during the aircraft arrival and departure period; however, safety and customer service is our top priority! 


Key responsibilities 

  • Using an airline computerized system:
    • Make reservations and assess fares.
    • Ticket and complete daily sales reports.
    • Handle passenger check-in.
    • Check, weigh the baggage, calculate any excess baggage charges and process payment.
  • Make general passenger announcements.
  • Liaise with external and internal customers (i.e. ramp agent, flight crew, dispatch, etc.).
  • Provide outstanding customer service answering general inquiries at the airport.
  • Assist passengers requiring special handling.
  • Handle and resolve customer complaints.
  • Provide departure gate customer service and boarding as well as provide assistance to passengers to and from aircraft.
  • Perform duties in accordance with established policies and procedures while giving primary consideration to personal safety, and the safety of co-workers and customers.
  • Perform other related duties, as assigned. 

Depending on the base, other duties may include:

  • Cargo processing.
  • Handle missing baggage and damaged baggage claims.
  • Jet-way operation.
  • Conduct radio communications with aircraft and record flight information.


Required qualifications 

  • High school diploma or equivalent.
  • If hired, must be able to successfully complete the Customer Service Agent Initial training course in accordance with Company Standards.
  • Must obtain and maintain a Restricted Area Identification ID pass (to be obtained upon employment).
  • Minimum one (1) year of customer service experience.
  • Demonstrated judgment and problem-solving ability and effective decision-making skills.
  • Excellent interpersonal, verbal and written communications skills.
  • Ability to work varying shifts, handling of tight deadlines, and prioritization of multiple tasks.
  • English language fluency or working knowledge.


Preferred qualifications 

  • Previous airline experience or post-secondary courses in travel and tourism.
  • General computer experience including the ability to type and navigate the internet as well as any previous experience using an airline reservation system.
  • French language fluency or working knowledge.

Note: Bilingualism is a requirement in some of our stations. We are proud to offer Bilingual Services at many of the airports we serve.  Please indicate on your application and resume if you are bilingual in English and French.


Benefits of joining our award-winning team

  • Enjoy exclusive employee travel programs across the Air Canada network, giving you and your family access to incredible destinations.
  • Secure your long-term financial well-being with our competitive, employer-supported retirement savings programs (defined contribution pension plan or voluntary group RRSP) for permanent employees.
  • Benefit from a comprehensive health and wellness package, including health, dental, life, and accident insurance to keep you and your loved ones protected.


About Jazz Aviation LP

Jazz Aviation LP (Jazz) is Canada's largest regional airline and Air Canada's primary Air Canada Express operator, connecting people and communities to approximately 70 destinations across North America.

With over 4,200 dedicated professionals, Jazz fosters a workplace united by purpose and supported by programs and policies that promote safety, diversity, and wellness. Jazz is proud to be recognized for its strong commitment to people and culture. Visit our Company Awards and Recognition page to learn more about the honours we've earned.

Join our award-winning team and be part of shaping the future of regional aviation!


Our commitment to diversity, equity, inclusion, and accessibility

We strive to make our workplace accessible and inclusive. To support your success, we can provide accommodations for people with disabilities, such as adjustments or assistive measures to remove barriers during the recruitment process. If you require any accessibility support, please contact us at taleosupport@flyjazz.ca.

Jazz values diversity and we empower our employees to foster an internal culture of inclusion. Jazz is committed to providing equitable opportunities for employment and career advancement and we will continuously work to create inclusive and accessible work environments to maximize individual potential as well as psychological health and safety. Meeting the needs of passengers is critical to our success and we recognize the importance of a workforce that is reflective of the communities we serve.

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