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Flight Booking Jobs in Illinois (NOW HIRING)

Mayflower-Cruises-

Air Department Manager

Lisle, IL · On-site

$75 - $110/hr

Oversee the booking, ticketing, reissuance, exchanges, refunds, and cancellations for domestic and ... Partner closely with Sales, Operations, and Customer Service teams to communicate flight schedules ...

STATE OF PLAY

Account Executive

Chicago, IL · On-site

$49K - $59K/yr

Flight Club fuses craft cocktails and upscale cuisine with its signature tech-enabled Social Darts ... bookings * Utilize CRM system and sales analytics tools proficiently to track leads and monitor ...

Rate

Travel Agent Coordinator

Chicago, IL · On-site

$50K/yr

Booking Travel Arrangements: Researching and booking flights, hotels, rental cars, and other ... Responding promptly to any travel-related emergencies or disruptions, such as flight delays ...

Bmo

Executive Assistant - U.S. Banking HR

Chicago, IL · On-site

$45K - $83K/yr

Makes travel arrangements, booking flight/hotel reservations as needed. * Liaises with internal business units and external vendors and participates in the local coordination and implementation of ...

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Flight Booking information

What does a flight booking agent do?

A flight booking agent assists customers with reserving airline tickets, finding the best available flights, and providing information about flight schedules, pricing, and airline policies. They often work for travel agencies, airlines, or online travel platforms, and help travelers navigate options for routes, layovers, and special requests. Their role may also include managing changes to bookings, assisting with cancellations, and ensuring travelers have all necessary documentation for their journey.

What are the key skills and qualifications needed to thrive as a flight booking agent, and why are they important?

To thrive as a Flight Booking Agent, you need strong attention to detail, customer service skills, and a good understanding of airline reservation processes, often supported by a high school diploma or equivalent. Proficiency with Global Distribution Systems (GDS) like Amadeus, Sabre, or Galileo, and experience using booking and ticketing platforms are typically required. Excellent communication, problem-solving abilities, and patience help agents handle diverse customer needs and resolve issues efficiently. These skills ensure accurate bookings, customer satisfaction, and smooth travel experiences for clients.

What are the main challenges faced by professionals in the flight booking industry, and how can they be managed effectively?

Professionals in the flight booking industry often face challenges such as last-minute itinerary changes, managing multiple booking platforms, and handling customer inquiries under tight deadlines. To manage these effectively, staying organized and up to date with airline policies is essential. Building strong communication skills helps address customer concerns promptly, while proficiency with booking software ensures accuracy and efficiency. Additionally, collaborating closely with team members and travel partners can help resolve issues quickly and deliver a seamless customer experience.

What is the difference between Flight Booking vs Travel Agent?

AspectFlight BookingTravel Agent
CredentialsNone required, but familiarity with booking systems helpsCertifications or licenses may be preferred
Work EnvironmentOnline or in travel agencies, working with airlines and customersOffice-based, handling various travel arrangements including flights, hotels, and tours
Industry UsagePrimarily focused on booking flights for clients or personal useProvides comprehensive travel planning, including flight bookings

Flight booking involves reserving airline tickets, often done online or through travel agencies. Travel agents offer broader services, including flight reservations, hotel bookings, and travel planning. While flight booking is a specialized task, travel agents provide a full-service approach to travel arrangements.

How do you become a flight booking agent?

To become a flight booking agent, typically one needs a high school diploma or equivalent, customer service skills, and familiarity with airline reservation systems like Sabre or Amadeus. Some employers may prefer candidates with travel industry experience or relevant certifications, and on-the-job training is common.
Flight Booking jobs near you
Infographic showing various Flight Booking job openings in Illinois as of August 2026, with employment types broken down into 97% Full Time, 2% Part Time, and 1% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution.

Air Cargo Office Agent ORD

Worldwide Flight Services

Chicago, IL • On-site

Full-time, Part-time

Medical, Retirement

Re-posted 13 days ago

Worldwide Flight Services rating

5.7

Company rating: 5.7 out of 10

Based on 95 frontline employees who took The Breakroom Quiz

53rd of 67 rated aviation services

Job description

Air Cargo Office Agent ORD
About WFS
Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 227 airport locations in 27 countries on 5 continents. Are you ready to take off on your next career with us?
Job Summary
The work of Cargo Office Agent includes computer data entry; prepares all flight documents; interfaces with U.S. Customs; prepares all import and export documentation, and accepts/distributes cargo in accordance with applicable air carrier and Department of Transportation (DOT) regulations. Complies lists of customers for use as sales leads. Solicits orders or talks with customers to complete sales. Quotes prices and terms and prepares sales contracts for orders obtained. Estimates date of delivery to customer, based on knowledge of company's delivery schedules. Moves cargo up to 70lbs. Comply with WFS site security procedures for assigned warehouse and other operations. Remain cognizant of WFS staff, security contractors, and visitors' activities and report security breaches, suspicious occurrences, or non-compliance with the site security plan to managers or via the WFS whistleblower program.
Curious to learn more about what we do, please click the link below:
https://jobs.wfs.aero/content/Day-In-The-Life-Cargo/?locale=en_US
Responsibilities
  • Ability to handle the stress of a fast-paced eight-hour shift.
  • Ability to drive all cargo handling equipment.
  • Prepare documentation prior to flight arrival or flight departure, review, organize, make copies and distribute accordingly.
  • Travel to Airport Operational Area (AOA) to meet flight upon arrival or departure of flight to retrieve or drop off flight documents.
  • Notify Broker or Freight Forwarder on the Master Airway Bill (MAWB) of shipment's arrival at warehouse facility or on hold.
  • Provide assistance to customers arriving to retrieve their documents and freight.
  • Collect appropriate charges and document method of payment.
  • Process "Customs Out" (proof of delivery) for every transaction before the customer's departure.
  • Assist in completion of MAWBS for over-the-counter shipments.
  • Confirm all bookings are accepted
  • Confirm TSA mandatory screening.
  • Data capture AWB information into airline system(s).
  • Manifest flight based on information received from the warehouse.
  • Print flight manifest, cargo pallet message, deadload and NOTOC and deliver to the aircraft.
  • Verify post flight inventory with documents on hand.
  • File maintenance of all pertinent documents and records.
  • Prepare various reports (Irregularity, Weekly Import and/or Export Statistics)
  • Answer incoming calls and responds to emails.
  • Demonstrate diligence required to maintain security under the Airport Police, TSA and United States
  • Retrieve import/deliver export documents to and from aircraft.

Minimum Requirements
  • HS Diploma, GED or Equivalent
  • Must have a valid driver's license
  • Must be at least 18 years of age
  • Ability to work rotating shifts including weekends (i.e., Friday, Saturday and Sunday), holidays and days off.

Preferred Skills
  • Ability to read, write, fluently speak and understand the English language.
  • Minimum typing speed of 50 WPM.
  • Ability to concentrate on detail.
  • Ability to learn PC skills and apply knowledge.

Physical Requirements/Working Conditions
  • Ability to lift up to 50 lbs. No exceptions.

Perks & Benefits
  • Want your pay in advance? Access your pay when you need it through DailyPay app!
  • Are you a top performer who thrives on recognition? On the spot awards offered through the Awardco Platform including gift cards and more!
  • Need quality medical care? Multiple options for both full and part-time employees!
  • Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
  • Looking to stay healthy and improve your life? Wellness Programs offered to all employees!
  • Want to invest in your future? 401k program offered!
  • Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available!

WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.

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