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Flight Agent Jobs in Chicago, IL (NOW HIRING)

Worldwide Flight Services

Ramp Agent

Chicago, IL · On-site

$19.10/hr

  • Medical

  • Retirement

About WFS Join our Worldwide Flight Services family and contribute to the timely delivery of cargo ... Job Summary The Airline Services Agent is responsible for supporting both ramp operations and ...

Worldwide Flight Services

Ramp Agent

Chicago, IL

$19.10/hr

  • Medical

  • Retirement

About WFS Join our Worldwide Flight Services family and contribute to the timely delivery of cargo ... Job Summary The Airline Services Agent is responsible for supporting both ramp operations and ...

Worldwide Flight Services

Air Cargo Lead Office Agent

Chicago, IL · On-site

$17.50 - $22.25/hr

  • Medical

  • Retirement

About WFS Join our Worldwide Flight Services family and contribute to the timely delivery of cargo ... Job Summary The Lead Agent Cargo is responsible for aspects of the Agent Cargo position (as ...

Worldwide Flight Services

Passenger Service Agent

Chicago, IL · On-site

$19.75/hr

  • Medical

  • Retirement

About WFS Join our Worldwide Flight Services family and contribute to the timely delivery of cargo ... Service Agent, you will be responsible for providing a wide range of customer service functions ...

Worldwide Flight Services

Air Cargo Ramp Agent ORD

Chicago, IL · On-site

$16 - $19.50/hr

  • Medical

  • Retirement

Air Cargo Ramp Agent ORD About WFS Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, business to customer delivery, and on-time flights while ...

Envoy Air Inc.

Lead Airport Agent - Customer Service

Chicago, IL · On-site

$15.50 - $20.75/hr

  • Medical

  • Life

Amazing employee flight privileges within the American Airlines global network * Training and ... Conduct agent observations and associate activities * Administers local training programs and is ...

Swissport International AG

Fueling Agent

Des Plaines, IL · On-site

$23/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in ... Job summary Fueling Agent provides all necessary and required fueling services as contracted by the ...

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All JobsFlight Agent JobsFlight Agent Jobs in Chicago, IL

Flight Agent information

See Chicago, IL salary details

$19.5K

$64.8K

$155K

How much do flight agent jobs pay per year?

As of Aug 17, 2026, the average yearly pay for flight agent in Chicago, IL is $64,835.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,411.00 and $81,087.00 per year, depending on experience, location, and employer.

What is a flight agent?

Flight agents, also known as airline ticket agents or reservation agents, assist customers with booking flights, changing reservations, and providing information about flight schedules, fares, and travel policies. They work for airlines, travel agencies, or online booking platforms, handling inquiries by phone, online, or in person. Flight agents help ensure travelers have a smooth booking experience and often assist with special requests, such as seat assignments or baggage information. Their role requires excellent customer service, attention to detail, and knowledge of airline systems and regulations.

What are the key skills and qualifications needed to thrive as a flight agent?

To thrive as a Flight Agent, you need strong organizational abilities, attention to detail, and customer service skills, typically supported by a high school diploma or equivalent. Familiarity with airline reservation systems (such as Sabre or Amadeus), ticketing software, and airport security protocols is commonly required. Excellent communication, problem-solving, and stress management skills help Flight Agents handle diverse passenger needs and unexpected travel issues. These skills ensure efficient operations, high customer satisfaction, and compliance with airline and regulatory standards.

How do flight agents typically handle high-pressure situations, such as flight delays or overbooked flights?

Flight Agents frequently encounter high-pressure situations like last-minute schedule changes, flight delays, and overbooked flights. In these moments, they are expected to remain calm, communicate clearly with passengers, and offer solutions such as rebooking options or compensation in line with airline policies. Strong problem-solving skills and the ability to empathize with frustrated travelers are essential. Teamwork is also key, as Flight Agents often coordinate with gate staff, supervisors, and airline operations to resolve issues efficiently.

What is the difference between Flight Agent vs Ticketing Agent?

AspectFlight AgentTicketing Agent
CredentialsCustomer service skills, airline-specific trainingCustomer service skills, reservation system training
Work EnvironmentAirports, airline offices, travel agenciesTravel agencies, airline offices, call centers
Employer & IndustryAirlines, airportsTravel agencies, airlines
Primary RoleAssist passengers with flight bookings, check-ins, and customer serviceHandle ticket reservations, issue tickets, manage bookings

While both Flight Agents and Ticketing Agents work in the travel industry and handle reservations, Flight Agents focus more on passenger assistance at airports and airline services, whereas Ticketing Agents primarily manage reservations and ticketing through travel agencies or airline systems. The roles often overlap but differ in their primary responsibilities and work settings.

What are popular job titles related to Flight Agent jobs in Chicago, IL?

For Flight Agent jobs in Chicago, IL, the most frequently searched job titles are:

What job categories do people searching Flight Agent jobs in Chicago, IL look for?

The top searched job categories for Flight Agent jobs in Chicago, IL are:

Flight Agent jobs near you
Infographic showing various Flight Agent job openings in Chicago, IL as of August 2026, with employment types broken down into 93% Full Time, 5% Part Time, and 2% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $64,835 per year, or $31.2 per hour.

Ramp Agent

Worldwide Flight Services

Chicago, IL • On-site

$19.10/hr

Full-time

Medical, Retirement

Re-posted 11 days ago

Worldwide Flight Services rating

5.7

Company rating: 5.7 out of 10

Based on 95 frontline employees who took The Breakroom Quiz

52nd of 66 rated aviation services

Job description

About WFS
Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents. Are you ready to take off on your next career with us?
Job Summary
The Airline Services Agent is responsible for supporting both ramp operations and passenger services at the airport. Duties include loading and unloading baggage and cargo, marshaling aircraft, and operating ground support equipment. Additionally, the agent assists passengers with check-in, boarding, ticketing, baggage handling, and addressing customer inquiries. The role requires strong attention to safety, compliance with airport regulations, and excellent customer service skills to ensure smooth and efficient airport operations.
$19.10/hr
Check out what a day in the life as a Ramp Agent looks like by clicking the link below:
https://youtu.be/U4jJuNE45Bs?si=hBRUTjB9K-4NiM8h
Responsibilities
  • Load and unload baggage and cargo from aircraft efficiently and safely
  • Marshal aircraft to and from gates using hand signals and communication equipment
  • Operate ground support equipment such as tugs, belt loaders, and forklifts
  • Conduct pre- and post-flight safety inspections of equipment and ramp areas
  • Coordinate with flight crews, ground control, and team members for smooth operations
  • Fill aircraft water tanks and ensure proper servicing levels
  • Handle baggage claims and transfers, ensuring accurate delivery to connecting flights
  • Maintain cleanliness and organization of the ramp area, adhering to safety protocols
  • Complete required flight paperwork, including weight and balance reports
  • Assist with emergency situations, such as equipment failures or medical incidents
  • Work in various weather conditions, including extreme heat, cold, and rain
  • Follow all airport safety and security regulations and report any safety hazards
  • Make reservations, issue tickets and itineraries, and compute fares for passengers.
  • Handle baggage check-in, collect excess baggage charges, and provide general travel information
  • Assist passengers at boarding gates, including checking ticket validity and processing boarding procedures.
  • Manage arrangements for passengers holding reservations, standby travelers, and their luggage.
  • Determine flight close-out times and complete necessary flight documentation for accuracy.
  • Handle post-departure procedures, including invalidating tickets and finalizing reports.
  • Conduct lost and found activities, including tracing lost articles, updating passengers, and returning found items.
  • Process claims for lost or damaged baggage, including on-the-spot settlements for minor claims and forwarding larger claims to appropriate personnel.

Minimum Requirements
  • High school diploma or GED equivalent
  • At least 1 year of experience in customer service or related field
  • Ability to work varied shifts, including weekends, holidays, and nights
  • Strong verbal and written communication skills
  • Ability to lift and handle baggage weighing up to 50 lbs
  • Basic computer proficiency, including the ability to input data and use relevant software
  • Familiarity with airport regulations and procedures
  • Ability to pass background checks and comply with airport security requirements
  • Ability to fluently speak, read, and write the English language

**This job is covered by a collective bargaining agreement of the Transport Workers Union (TWU), a labor union which requires joining the TWU and paying union dues.**
Preferred Skills
  • Previous experience in an airport, airline, or logistics environment
  • Knowledge of ticketing, reservations, and fare calculation systems
  • Experience handling lost and found procedures or baggage claims
  • Strong organizational skills and attention to detail
  • Ability to multitask in a fast-paced, high-pressure environment
  • Knowledge of international shipping and airfreight documentation
  • Proficiency in a second language for assisting international travelers
  • Strong conflict resolution and problem-solving abilities

Physical Requirements/Working Conditions
  • Ability to lift, push, pull, and carry baggage or cargo up to 50 lbs regularly, and occasionally up to 75 lbs
  • Frequent standing, walking, and moving throughout the airport terminal or warehouse
  • Ability to bend, kneel, stoop, and climb stairs as needed to assist passengers and handle luggage
  • Ability to work in varying weather conditions, including extreme heat, cold, rain, and snow
  • Manual dexterity required for handling documents, operating computers, and using two-way radios
  • Ability to remain on your feet for extended periods (up to 8 hours or more during shifts)
  • Clear vision and hearing required for monitoring flight information, responding to passengers, and ensuring safety compliance
  • Capacity to work in confined spaces, such as baggage handling areas or aircraft cabins
  • Ability to work in a noisy environment, such as near aircraft engines and ground support equipment

Perks & Benefits
  • Want your pay in advance? Access your pay when you need it through DailyPay app!
  • Are you a top performer who thrives on recognition? On the spot awards offered through the Awardco Platform including gift cards and more!
  • Need quality medical care? Multiple options for both full and part-time employees!
  • Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
  • Looking to stay healthy and improve your life? Wellness Programs offered to all employees!
  • Want to invest in your future? 401k program offered!
  • Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available!

WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.

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