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Flight Agent Jobs in Baltimore, MD (NOW HIRING)

Prolog

Gate Agent - Part Time

Baltimore, MD · On-site

Gate Agent With ProLog, Inc. As a Gate Agent with ProLog, Inc., you will play a vital role in ... Keep passengers well-informed regarding flight statuses, delays, boarding times, and gate changes ...

Prolog Inc.

Gate Agent - Part Time

Baltimore, MD · On-site

$20.91/hr

As a Gate Agent with ProLog, Inc., you will play a vital role in providing Air Mobility Command ... Keep passengers well-informed regarding flight statuses, delays, boarding times, and gate changes ...

Menzies Aviation

Ramp Agent / Part-Time

Baltimore, MD

$15/hr

Role Purpose The Ramp Agent plays a vital role in ensuring top tier performance in all aspects of ... Carry out Head-set duties, including communication with the flight deck, in accordance with the ...

Menzies Aviation

Ramp Agent / Part-Time

MD · On-site

$15/hr

Role Purpose The Ramp Agent plays a vital role in ensuring top tier performance in all aspects of ... Carry out Head-set duties, including communication with the flight deck, in accordance with the ...

BOOZ, ALLEN & HAMILTON, INC.

Autonomy SME, Lead

Laurel, MD · On-site

$112K - $257K/yr

Experience with collaborative autonomy, swarming, or multi-agent mission execution * Ability to support flight testing and operational evaluations * Top Secret clearance * Master's degree * ML, AI ...

BOOZ, ALLEN & HAMILTON, INC.

Autonomy SME, Lead

Bowie, MD · On-site

$112K - $257K/yr

Experience with collaborative autonomy, swarming, or multi-agent mission execution * Ability to support flight testing and operational evaluations * Top Secret clearance * Master's degree * ML, AI ...

BOOZ, ALLEN & HAMILTON, INC.

Autonomy SME, Lead

Ashton, MD · On-site

$112K - $257K/yr

Experience with collaborative autonomy, swarming, or multi-agent mission execution * Ability to support flight testing and operational evaluations * Top Secret clearance * Master's degree * ML, AI ...

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All JobsFlight Agent JobsFlight Agent Jobs in Baltimore, MD

Flight Agent information

See Baltimore, MD salary details

$19.1K

$63.5K

$151.8K

How much do flight agent jobs pay per year?

As of Aug 16, 2026, the average yearly pay for flight agent in Baltimore, MD is $63,498.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,681.00 and $79,415.00 per year, depending on experience, location, and employer.

What is a flight agent?

Flight agents, also known as airline ticket agents or reservation agents, assist customers with booking flights, changing reservations, and providing information about flight schedules, fares, and travel policies. They work for airlines, travel agencies, or online booking platforms, handling inquiries by phone, online, or in person. Flight agents help ensure travelers have a smooth booking experience and often assist with special requests, such as seat assignments or baggage information. Their role requires excellent customer service, attention to detail, and knowledge of airline systems and regulations.

How do flight agents typically handle high-pressure situations, such as flight delays or overbooked flights?

Flight Agents frequently encounter high-pressure situations like last-minute schedule changes, flight delays, and overbooked flights. In these moments, they are expected to remain calm, communicate clearly with passengers, and offer solutions such as rebooking options or compensation in line with airline policies. Strong problem-solving skills and the ability to empathize with frustrated travelers are essential. Teamwork is also key, as Flight Agents often coordinate with gate staff, supervisors, and airline operations to resolve issues efficiently.

What is the difference between Flight Agent vs Ticketing Agent?

AspectFlight AgentTicketing Agent
CredentialsCustomer service skills, airline-specific trainingCustomer service skills, reservation system training
Work EnvironmentAirports, airline offices, travel agenciesTravel agencies, airline offices, call centers
Employer & IndustryAirlines, airportsTravel agencies, airlines
Primary RoleAssist passengers with flight bookings, check-ins, and customer serviceHandle ticket reservations, issue tickets, manage bookings

While both Flight Agents and Ticketing Agents work in the travel industry and handle reservations, Flight Agents focus more on passenger assistance at airports and airline services, whereas Ticketing Agents primarily manage reservations and ticketing through travel agencies or airline systems. The roles often overlap but differ in their primary responsibilities and work settings.

What are the key skills and qualifications needed to thrive as a flight agent?

To thrive as a Flight Agent, you need strong organizational abilities, attention to detail, and customer service skills, typically supported by a high school diploma or equivalent. Familiarity with airline reservation systems (such as Sabre or Amadeus), ticketing software, and airport security protocols is commonly required. Excellent communication, problem-solving, and stress management skills help Flight Agents handle diverse passenger needs and unexpected travel issues. These skills ensure efficient operations, high customer satisfaction, and compliance with airline and regulatory standards.

What are popular job titles related to Flight Agent jobs in Baltimore, MD?

For Flight Agent jobs in Baltimore, MD, the most frequently searched job titles are:

What job categories do people searching Flight Agent jobs in Baltimore, MD look for?

The top searched job categories for Flight Agent jobs in Baltimore, MD are:

Flight Agent jobs near you
Infographic showing various Flight Agent job openings in Baltimore, MD as of August 2026, with employment types broken down into 57% Full Time, and 43% Part Time. Highlights an 86% In-person, and 14% Remote job distribution, with an average salary of $63,498 per year, or $30.5 per hour.

Gate Agent - Part Time

Prolog

Baltimore, MD • On-site

Other

Re-posted 3 days ago

Job description

Gate Agent With ProLog, Inc.

As a Gate Agent with ProLog, Inc., you will play a vital role in providing Air Mobility Command (AMC) Gateway Passenger Services. Supporting the Defense Transportation System (DTS) at Baltimore-Washington International Thurgood Marshall (BWI) Airport, you will ensure a seamless, safe, and welcoming travel experience for military personnel and their families.

Key Duties and Responsibilities:
  • Passenger Processing & Boarding: Efficiently process passengers using automated and manual systems. Review military travel orders to determine eligibility, operate terminal security equipment, and manage Space Available/Space Required passenger lists.
  • Baggage & Payment Services: Process, weigh, and correctly tag passenger baggage to ensure compliance with travel limitations. Handle lost and found procedures and collect fees for excess baggage and travel incidentals per AMCI 24-101 Volume 14.
  • Specialized Passenger Care: Deliver dedicated assistance to passengers with physical limitations, families with small children or pets, and unaccompanied minors. Safely escort unaccompanied minors through customs and immigration, managing their custody during delays or mission aborts.
  • Customer Communication: Keep passengers well-informed regarding flight statuses, delays, boarding times, and gate changes via public address systems and visual displays. Conduct safety briefings and distribute delay letters or meal/hotel vouchers during extended delays.
  • Security & Weapons Handling: Maintain continuous surveillance of checked weapons from check-in until aircraft loading. Verify privately-owned weapons against customs documents, ensuring nomenclature and serial numbers match accurately.
  • Terminal & Aircraft Operations: Perform post-boarding and post-deplaning walkthroughs of departure gates, jetways, and aircraft to ensure no passengers or items are left behind. Inspect baggage claim areas for unattended luggage and monitor terminal cleanliness to ensure safety standards are met.
  • VIP & Transport Services: Coordinate with the Protocol office to process Distinguished Visitors (DVs). Transport passengers, aircrew, and company employees as needed.
  • Records & Data Management: Maintain accurate flight and passenger records in the Global Air Transportation Execution System (GATES). Compile quality control reports, reconcile movement records, forward mission documentation to HQ AMC, and promptly resolve transportation or database irregularities.
Required Experience & Qualifications:
  • High School Diploma or equivalent.
  • Fluency in reading and writing English.
  • Proficiency in operating computers and web-based applications, specifically GATES (or the ability to learn required systems).
  • Must possess or acquire working knowledge of hazardous materials, dangerous goods, and prohibitive items regulations (AMCI 24-101, Volume 14).
  • Preferred: Prior experience as a gate agent, working in customer service, or handling and accounting for cash transactions.
Physical Demands:
  • Ability to perform normal physical functions, including frequent bending, reaching, and climbing.
  • Ability to frequently lift and carry items weighing up to 70 pounds, and occasionally lift heavier items with the assistance of other workers.
Required Security Clearance Eligibility:
  • Must be able to successfully complete a Tier 1 Investigation (favorable background check) to obtain and maintain a Common Access Card (CAC) with the Department of Defense.
  • Highly Preferred: Candidates who already possess a previously completed favorable investigation or active clearance.

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