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Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries - moving AI from possibility to production in real-world enterprise environments every day.

Drive financial clarity and strategic decision-making for Genesys' One Americas sales region, influencing outcomes across North America and Latin America. This role shapes how resources are allocated, how performance is measured, and how growth is accelerated at scale. At Genesys, we are transforming customer experience through AI-powered innovation, and this role directly supports that mission by enabling smarter, faster, and more predictive financial operations. You will partner closely with senior sales leadership to guide investment strategy, improve operational efficiency, and unlock sustainable revenue growth. This position offers high visibility with executive stakeholders and exposure to enterprise-wide initiatives, creating a strong pathway for continued career growth and leadership influence.

Key Responsibilities:

• Own end-to-end financial and workforce planning for the One Americas sales organization, ensuring alignment between hiring strategy, investment priorities, and revenue goals
• Influence regional and executive decision-making by delivering data-driven insights and actionable recommendations to senior leadership, including the CFO and CSO
• Drive automation and innovation across finance workflows by leveraging AI tools to enhance reporting accuracy, streamline forecasting, and improve operational scalability
• Partner with cross-functional leaders across Finance, Sales, Marketing, HR, and Operations to align strategy and improve the effectiveness of go-to-market investments
• Deliver high-impact variance analysis and management reporting that improves forecasting accuracy and enables proactive business decisions
• Lead analysis that identifies opportunities to improve return on investment across regional operating expenses and sales performance initiatives

Required Qualifications:

• Bachelor's degree in Accounting, Finance, Statistics, or a related field
• 7+ years of experience in financial analysis, strategic finance, or data-driven problem solving across consulting, investment banking, accounting, SaaS, or technology environments
• Demonstrated ability to build strong, trust-based relationships with senior stakeholders and cross-functional partners
• Advanced proficiency in Excel, including building financial models, reporting tools, and decision-support frameworks
• Experience working with financial systems and data visualization tools such as Workday Adaptive, Tableau, Oracle EPM Cloud, Salesforce, Power Query, Power Pivot, Python, or SQL
• Strong communication skills with the ability to translate complex financial concepts into clear, concise insights
• Proven ability to navigate ambiguity and operate effectively in a fast-paced, deadline-driven environment
• Ownership mindset with a track record of driving initiatives through to completion

Preferred Qualifications:

• MBA or equivalent graduate degree
• Experience supporting global or multi-regional sales organizations
• Exposure to AI-driven tools or automation in finance workflows
• Experience partnering with executive-level stakeholders in high-growth environments

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

$105,100.00 - $184,900.00

Benefits:

• Medical, Dental, and Vision Insurance.

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

Click here to view a summary overview of our Benefits.

Working at Genesys

• AI at enterprise scale- Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+new AI features were released in the last fiscal year.
• A flexible-first culture - Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era - Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back - Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally - Genesys is Great Place to Work certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.

• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

Get notified about relevant opportunities.

Be the one building what's next - where AI, experience and impact come together.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visitwww.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

You can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression,marital status, domestic partner status,national origin, genetics, disability,military andveteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.