Flexible Disney Store Customer Service Jobs (NOW HIRING)

Disney Store is hiring for an Asset Protection Supervisor position in Midtown, New York City. Base pay starts at $37/hr. #TransparentPay #TransparentSalaries #NYCJobs #SalaryTransparency

Disney store, which debuted in 1987, carries high-quality products, including exclusive product lines that support and promote Disney's key entertainment initiatives and characters from Disney, Pixar, Star Wars and Marvel. shopDisney.com is the ecommerce destination for guests of all ages, offering a curated selection of the best product from Disney store, Disney Consumer Products licensees, global collections and collaborations, and Disney Parks and Resorts, including trend fashion and accessories, toys, home and collectibles. Disney store and shopDisney offer magical shopping experiences that can only be delivered by Disney, one of the world's largest and most successful entertainment companies. There are currently more than 240 Disney store locations in North America; more than 40 Disney store locations in Japan; two locations in Shanghai, China including a flagship; and more than 70 Disney store locations in Denmark, France, Germany, Ireland, Italy, Portugal, Spain, and the United Kingdom.

The Asset Protection Supervisor works in select high risk locations to supervisor Asset Protection Agents, third party security personnel and related programs in supporting a safe and secure environment for Cast Members and Guests. This is a Full-Time position that reports into the AP Area Manager and Field Asset Protection Management.

• Ensures the Asset Protection team is providing visible deterrence, identifying and responding to workplace security concerns related to escalated Guest interactions and/or aggressive behavior, organized retail crime (ORC), civil unrest/protests, imminent threat and acts of terrorism
• Establish Relationships with key partners including NYPD, Times Square Partners, Disney Partnerships
• Provides specialized training on Retail Counter-Terrorism and TWDC Workplace Security Programs, supporting situational readiness, response and reporting
• Supports emergency preparedness and crisis response initiatives to help mitigate potential impacts
• Oversees safety and security audits and camera inspections in compliance with TWDC guidelines
• Oversees and ensures functionality of Asset Protection tools (CCTV, EAS, Radios, etc.) and related site access/screening programs
• Conducts incident trend analysis recommending solutions to support risk mitigation
• Supports Store Leadership in daily execution of the Shrink and Loss Reduction Program
• Supports recruiting, hiring and on-boarding of Asset Protection Agents and 3rd party security personnel
• Schedules Asset Protection team to ensure proper coverage in accordance with store security/safety needs
• Conducts ongoing and new hire Cast training related to Workplace Safety and general risk mitigation
• Provides ongoing performance management/feedback with Asset Protection Agents and security personnel

• Minimum 4 years Asset Protection/Loss Prevention supervisory role within a high volume retail environment
• Thorough understanding of Asset Protection/Loss Prevention, physical security and Workplace Safety procedures, regulations and practices
• Proven ability to conduct Asset Protection/Security Audits and operate related equipment (CCTV, EAS, radio, etc.)
• Highly organized and able to adapt quickly to changing priorities
• Excellent collaboration, communication and interpersonal skills

Available to work a flexible schedule supporting the operational needs of the business The hiring range for this position in New York is $73,000 - $98,000 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.