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Flexible Customer Service Jobs in Plainfield, IL

Jackson Hewitt

Customer Service

Chicago, IL

$16.50/hr

Customer Service Representative Join Jackson Hewitt as a Customer Service Representative in Chicago ... Availability to work flexible hours during tax season. About Us: Jackson Hewitt has been a trusted ...

Service Partners

Customer Service Rep

Itasca, IL

$20 - $40/hr

Exemplary customer service skills, analytics and problem-solving skills. * Proficient computer ... Flexible Spending Accounts (FSA): Healthcare and Dependent care * Health Spending Account (HSA ...

York Risk Services

Customer Service-Dispatch

Elgin, IL

$15.75 - $21.50/hr

To expedite the Customer Service claims application process; to ensure correct case assignment; and ... flexible spending or health savings account, and other additional voluntary benefits. Sedgwickis an ...

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How much do flexible customer service jobs pay per hour?

As of May 28, 2026, the average hourly pay for flexible customer service in Plainfield, IL is $18.32, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $20.38 per hour, depending on experience, location, and employer.

What is a Flexible Customer Service job?

A Flexible Customer Service job allows employees to assist customers while having adaptable work hours or remote options. This role typically includes answering inquiries, resolving issues, and providing support through phone, email, or chat. It suits individuals who need a non-traditional schedule, such as part-time, evening, or remote work. Employers may offer flexibility in shifts or work locations to accommodate different lifestyles.

What are the key skills and qualifications needed to thrive in the Flexible Customer Service position, and why are they important?

To thrive as a Flexible Customer Service professional, you generally need strong communication skills, problem-solving abilities, and prior experience in customer support roles. Familiarity with customer relationship management (CRM) software, online chat platforms, and ticketing systems is commonly expected. Standout candidates bring adaptability, patience, and a proactive attitude, enabling them to handle varying customer needs and environments. These skills are crucial for providing exceptional service, building customer loyalty, and efficiently addressing diverse issues in dynamic work settings.

What does a typical work schedule look like for a Flexible Customer Service role?

Flexible Customer Service positions often offer a variety of scheduling options, including evenings, weekends, part-time, or remote shifts, depending on employer needs. While your hours may vary week to week, this flexibility allows you to balance work with personal commitments more easily. Some roles require availability during peak customer contact times or holidays, making adaptability important. Team structures can range from small, collaborative groups to large support centers, offering opportunities for skills development and advancement based on performance and initiative. This variety in scheduling and work style is ideal for those seeking a dynamic and adaptable employment experience.

Is FlexJobs a legitimate site?

FlexJobs is a reputable job search platform that specializes in remote, part-time, freelance, and flexible jobs, including customer service roles. It screens job listings for legitimacy and charges a subscription fee for access, which helps reduce scams and fake postings. Many job seekers use it to find verified flexible positions safely.
More about Flexible Customer Service jobs
What are the most commonly searched types of Customer Service jobs in Plainfield, IL? The most popular types of Customer Service jobs in Plainfield, IL are:
What are popular job titles related to Flexible Customer Service jobs in Plainfield, IL? For Flexible Customer Service jobs in Plainfield, IL, the most frequently searched job titles are:
What job categories do people searching Flexible Customer Service jobs in Plainfield, IL look for? The top searched job categories for Flexible Customer Service jobs in Plainfield, IL are:
What cities near Plainfield, IL are hiring for Flexible Customer Service jobs? Cities near Plainfield, IL with the most Flexible Customer Service job openings:
Flexible Customer Service jobs near you
Infographic showing various Flexible Customer Service job openings in Plainfield, IL as of May 2026, with employment types broken down into 1% As Needed, 61% Full Time, 35% Part Time, 1% Temporary, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $38,109 per year, or $18.3 per hour.
Customer Service

Customer Service

Jackson Hewitt Tax Service, Inc.

Chicago, IL

$16.50/hr

Other

PTO

Posted 13 days ago

Jackson Hewitt rating

4.9

Company rating: 4.9 out of 10

Based on 115 frontline employees who took The Breakroom Quiz

137th of 138 rated financial services

Job description

Benefits:
  • Flexible schedule
  • Paid time off
About the Role:
Join Jackson Hewitt as a Customer Service Representative in Chicago, IL, where you'll play a vital role in providing exceptional service to our valued clients. Be part of a dynamic team that is dedicated to making tax preparation easy and accessible for everyone.
Responsibilities:
  • Assist clients with tax-related inquiries and provide clear guidance on services offered.
  • Manage customer interactions through phone, email, and in-person consultations.
  • Ensure a smooth customer experience by addressing concerns and resolving issues promptly.
  • Educate clients about tax preparation processes and related products.
  • Maintain accurate records of customer interactions and transactions.
  • Collaborate with team members to improve service quality and efficiency.
  • Stay updated on tax laws and company policies to provide accurate information.
  • Promote additional services and products to enhance customer satisfaction.
Requirements:
  • High school diploma or equivalent; some college coursework preferred.
  • Previous customer service experience, preferably in a retail or financial setting.
  • Strong communication and interpersonal skills to engage effectively with clients.
  • Ability to handle multiple tasks and work in a fast-paced environment.
  • Proficient in using computer systems and basic software applications.
  • Detail-oriented with strong problem-solving abilities.
  • Positive attitude and a passion for helping others.
  • Availability to work flexible hours during tax season.

About Us:
Jackson Hewitt has been a trusted name in tax preparation for over 30 years, helping millions of customers maximize their refunds. Our commitment to excellent service and community involvement makes us a preferred employer, where employees thrive in a supportive and rewarding environment.
Compensation: $16.50 per hour
Working at Jackson Hewitt
Jackson Hewitt is an innovator with nearly 6,000 locations, and we're on a mission to change the face of the tax industry. We are an industry-leading provider of full-service individual, federal, and state income tax preparation with offices across the country. Jackson Hewitt is always seeking to improve its financial products, promotions, and partnerships so clients get more.
Taxes are fun (really!)
Jackson Hewitt is proud to offer free tax training as well as continuing education for tax preparers across the country. With nearly 6,000 locations to choose from, there's likely a Jackson Hewitt location near you, including at your local Walmart store. Tax preparers have flexible scheduling and various rewards too.
PTIN Certification: Yes
By submitting this form, I hereby acknowledge that most Jackson Hewitt locations are operated by independent franchisees and not Jackson Hewitt or its affiliates. I further acknowledge that franchisees are independent employers and separate companies and employers from Jackson Hewitt Inc., and set their own employment policies and practices. Franchisees are the exclusive employer of their employees and as such are solely responsible for all employment-related matters and decisions in their locations. Specifically, with regard to employees of franchisees, such franchisees, and not Jackson Hewitt, will have exclusive control over all employment-related decisions, including decisions concerning hiring, firing, wages, conditions of employment, discipline, staffing, or any other day-to-day employment issue. Jackson Hewitt Inc. will have no obligation or right to control any franchise employment issue relating to employees of a Jackson Hewitt franchisee. By applying for a job at a franchise-operated location, I understand that the information I provide will be forwarded to the franchisee in order for that organization to reach out to me and process and evaluate my application. I acknowledge that Jackson Hewitt will not receive a copy of my employment application and will have no involvement in any employment decisions regarding me, including whether I receive an interview or whether I am hired to work for the franchisee. I understand that I need to contact the relevant franchisee for information about its privacy practices. Any communications opt-out that I submit in any franchisee's job application process is specific to that franchisee and will not be communicated to any other entity.

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