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Flexible Chatbot Support Jobs (NOW HIRING)

QA Analyst I

Charlotte, NC ยท On-site

$23 - $28/hr

Evaluate AI chatbot conversations and experiences across various products * Identify trends, errors ... Support resolution of complex customer issues and escalations Qualifications * 1-3 years of ...

Support Desk Analyst

Reston, VA ยท Hybrid

$70K - $80K/yr

... flexible as priorities shift. - Must be enthusiastic and have passion for learning and constant ... chatbot tools

Support Desk Analyst

Reston, VA ยท On-site

$70K - $80K/yr

... flexible as priorities shift. - Must be enthusiastic and have passion for learning and constant ... chatbot tools

Support Desk Analyst

Reston, VA ยท On-site

$70K - $80K/yr

... flexible as priorities shift. - Must be enthusiastic and have passion for learning and constant ... chatbot tools Salary Description $70,000-$80,000 (based on pertinent experience)

Global Marketing Operations Intern

Niles, IL ยท On-site +1

$23 - $43/hr

Support Web AI Chatbot initiatives by testing responses, organizing content, and identifying ... We offer an Associate-first culture, flexible work arrangements, and opportunity for all. Shure is ...

... Support Web AI Chatbot initiatives by testing responses, organizing content, and identifying ... We offer an Associate-first culture, flexible work arrangements, and opportunity for all. Shure is ...

Experience working with chatbot or AI-powered support systems using natural language processing or ... We've differentiated ourselves by being fast, flexible, creative and honest . Throw out everything ...

Global Marketing Operations Intern

Niles, IL ยท On-site +1

$23 - $43/hr

Support Web AI Chatbot initiatives by testing responses, organizing content, and identifying ... We offer an Associate-first culture, flexible work arrangements, and opportunity for all. Shure is ...

RAG patterns or chatbot development * Understanding of Azure ecosystem basics (especially pipelines ... Ability to be flexible/fungible across teams * Quick ramp-up capability (2-week evaluation ...

Global Marketing Operations Intern

Niles, IL ยท On-site +1

$23 - $43/hr

... Support Web AI Chatbot initiatives by testing responses, organizing content, and identifying ... We offer an Associate-first culture, flexible work arrangements, and opportunity for all. Shure is ...

Showing results 21-40

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How much do flexible chatbot support jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for flexible chatbot support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

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QA Analyst I

Charlotte, NC โ€ข On-site

Russell, Tobin & Associates
Recruiting and Staffing Servicesย โ€ขย 51 - 200 employees

$23 - $28/hr

Other

Posted 4 days ago


Job description

Our client, a leading financial technology company, is seeking an Artificial Intelligence Quality Assurance Specialist

Apply today for consideration!

Job Title: Artificial Intelligence Quality Assurance Specialist

Location: Charlotte, NC 28277 (Onsite)

Duration: 10 months

Employment Type: W2 Contract

Pay Range: $23-28 per hour


Job Description

We are seeking an AI Quality Assurance Specialist to help ensure the quality and effectiveness of generative AI chatbot experiences. This role will evaluate AI conversations, identify errors, trends, member frustration, and opportunities for improvement, while partnering with cross-functional teams to enhance the overall customer experience.

The ideal candidate is highly detail-oriented, analytical, and comfortable evaluating complex customer interactions in a rapidly evolving environment.


Key Responsibilities

AI Quality Evaluation

  • Evaluate AI chatbot conversations and experiences across various products
  • Identify trends, errors, gaps, and areas of member frustration
  • Assess responses for accuracy, quality, empathy, and consistency
  • Identify patterns in member satisfaction and dissatisfaction

Quality & Process Improvement

  • Provide recommendations to improve AI responses and customer experiences
  • Navigate gray areas while applying security policies to different scenarios
  • Participate in audit-the-auditor programs and calibration sessions
  • Become a Subject Matter Expert (SME) on evolving products and services

Cross-Functional Collaboration

  • Partner with internal stakeholders to identify and address quality gaps
  • Communicate findings and recommendations clearly to relevant teams
  • Support resolution of complex customer issues and escalations

Qualifications

  • 1โ€“3 years of experience in customer support, customer service, or quality assurance
  • Financial services or other highly regulated industry experience preferred
  • Strong ability to evaluate customer conversations and identify specific areas for improvement
  • Excellent attention to detail, organization, and accuracy
  • Strong written and verbal communication skills
  • Experience handling complex customer issues and escalations
  • Analytical skills with Microsoft Excel or Google Sheets, including filters, charts/graphs, and pivot tables
  • Experience with CRM and QA platforms
  • MaestroQA (Rippit) experience preferred
  • Flexible and adaptable in a rapidly changing environment
    โ€‹

#LI-OC1

#RTA

#RTA-zr


Russell Tobin logo

About Russell Tobin

Sourced by ZipRecruiter

Russell Tobin is a leading minority-owned professional recruitment and staffing advisory organization. We are comprised of specialized practices focusing on a variety of skill sets and industries. Having a depth and breadth of industry expertise, our subject matter experts are able to provide tailored and swift sourcing solutions to fulfill client hiring needs. In other words, we connect top talent with companies We are the staffing arm of the Pride Global network, a minority-owned integrated human capital solutions firm, with additional offerings in vendor management, payroll programs, and business process optimization.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

New York, NY, US

Year founded

2010