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Flexible Chatbot Support Jobs (NOW HIRING)

Elephas

Director, Customer Operations

Madison, WI · On-site

$100 - $130/hr

This critical role supports a multi‑segment commercial model spanning CLIA LDT, pharma CRO ... Select and deploy an integrated telephony platform and AI chatbot for triage and first‑touch ...

AprilAire

Sales Data Analyst-LTE

Madison, WI · On-site

... flexible on work hours within 7am-6pm Work Style: Remote--candidate must live within a 75 mile ... Supporting sales transfer activities as needed * Utilizing automation tools and chatbot solutions ...

AprilAire

Sales Data Analyst-LTE

Madison, WI · Remote

... flexible on work hours within 7am-6pm Work Style: Remote--candidate must live within a 75 mile ... Supporting sales transfer activities as needed * Utilizing automation tools and chatbot solutions ...

AprilAire

Sales Data Analyst-LTE

Madison, WI · Remote

... flexible on work hours within 7am-6pm Work Style: Remote--candidate must live within a 75 mile ... Supporting sales transfer activities as needed * Utilizing automation tools and chatbot solutions ...

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How much do flexible chatbot support jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for flexible chatbot support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

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Information Resources Lead

RIVA Solutions Inc.

Reston, VA

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 2 days ago

Job description

Position: Information Resources Lead 
Location: Hybrid or Remote 
Terms: Full Time 
Clearance: U.S. Citizenship Preferred; Ability to Obtain Public Trust 
Travel: 0–10% 
 
RESULTS. INNOVATION. VALUES. ACCOUNTABILITY. 
That’s RIVA. 
We’re a mission-driven IT services company and systems integrator supporting digital transformation and modernization for Federal government agencies. Since 2009, we’ve partnered with our customers to solve complex challenges through smart, practical innovation to deliver real outcomes where they matter most. Our teams are made up of industry-leading experts who are passionate about doing great work and making a difference. We don’t just develop solutions—we support efforts that strengthen communities and serve the public good. 
 
RIVA’s culture is built on four core values: Results, Innovation, Values, and Accountability (R.I.V.A.). They guide how we work, how we collaborate, and how we measure success. Our employee-first approach is rooted in trust, ownership, and meaningful work. By investing in our people and fostering a flexible, supportive environment, employees have the opportunity to grow their skills, contribute ideas, and make an impact from day one—all while supporting missions that matter. 
 
Position Overview 
RIVA Solutions is seeking an Information Resources Lead to manage Federal information resources (IR) support services and digital knowledge management activities. The ideal candidate will lead virtual library operations, support research and literature search requests, manage taxonomy and metadata governance, coordinate user training, and collaborate with web services teams to improve searchability, accessibility, and organization of Federal client research and digital content. 
 
Core Responsibilities 
  • Lead day-to-day IR support services, including virtual library administration, reference and research requests, article fulfillment, literature searches, and research support inquiries. 
  • Monitor the Federal client virtual library, evaluate content currency and functionality, coordinate updates with intranet and web staff, and maintain subscription and database access information. 
  • Track IR service usage, request types, turnaround times, research study summaries, and workload metrics; provide status reports to the TOO and program leadership. 
  • Manage subscription budgets, license records, purchases, renewals, registrations, acquisitions, vendor agreements, and IAA-related documentation. 
  • Provide knowledge management and bibliographic reference management support using tools such as PubMed, NIH Library resources, DOCLINE, ILLIAD, EndNote, and related databases. 
  • Coordinate and deliver 12–24 annual training sessions through webinars, phone, in-person, and group formats on virtual library resources and research tools. 
  • Lead taxonomy governance and standardization across Federal client websites, including metadata tagging, controlled vocabulary updates, SEO/search improvements, and taxonomy testing. 
  • Collaborate with web content and UX teams to assign keywords and taxonomy tags that improve content searchability and discoverability. 
  • Conduct quality control and testing on taxonomy tagging, AI search, chatbot content, and search-related improvements in coordination with web services and QA teams. 
  • Locate federally funded research studies, prepare concise summaries, and coordinate with web services teams to publish content in accessible, searchable Drupal/WCMS formats. 
 
Minimum Qualifications 
  • MLS/MLIS or equivalent education and experience in library science, information science, public health informatics, knowledge management, or research services. 
  • Experience providing reference, research, literature search, information retrieval, and article or document fulfillment services. 
  • Experience managing virtual library resources, subscriptions, licenses, vendor records, budget tracking, or electronic resource administration. 
  • Experience with taxonomy, metadata, controlled vocabularies, tagging, content organization, SEO/search improvement, or information architecture. 
  • Ability to provide user training and clearly communicate research strategies to staff with varying technical backgrounds. 
  • Strong writing, editing, reporting, organization, customer service, and stakeholder coordination skills.
 
Preferred Qualifications 
  • Experience supporting public health, healthcare quality, evidence-based practice, government research, or scientific dissemination programs. 
  • Experience with Drupal/WCMS, Jira, Confluence, Google Analytics, Optimal Workshop, Cision/Meltwater, PubMed, DOCLINE, NIH ILLIAD, OCLC, EndNote, or comparable tools. 
  • Experience supporting AI search, chatbot content, knowledge bases, research study databases, or taxonomy governance initiatives. 
  • MPH, DrPH, Certified in Public Health (CPH), or healthcare/public health domain experience preferred. 
 
Salary 
$95K 
 
RIVA Benefits 
  • Paid Time Off / Sick Leave 
  • Health, Dental, and Vision Coverage 
  • Life Insurance 
  • 401(k) Retirement Plan with Company Match 
  • HSA/FSA Spending Accounts 
  • Long- and Short-Term Disability 
  • Pet Insurance 
  • Wellness Program Initiatives 
  • RIVA Flex (Flexible Hours and Hybrid Support, where applicable) 
  • Additional Workplace Benefits 
 
Equal Opportunity Statement 
RIVA Solutions is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy and related conditions), sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any protected class. 
 
If you need a reasonable accommodation to search for a job opening or to submit an online application, please email accommodations@rivasolutionsinc.com. Only messages left for this purpose will be returned.