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Yardi Voyager Support Specialist / Systems Administrator (Residential)

Internal Title: Consultant, Support

Location: Remote, USA

Type: Full-Time, Salaried - Exempt 

Working Hours: 9:00am-5:30pm (for a 6 month training period, after which, employee will be added to a rotating schedule with one late shift per week (12:30pm-9:00pm)

Salary: $68,000 and up, DOE

About the Company

Founded in 2011, 33Floors is the world's largest software consultancy dedicated exclusively to the Yardi platform. Trusted by leading real estate firms worldwide, our team operates across more than 30 countries, helping clients solve complex challenges and unlock the full value of their Yardi systems.

At 33Floors, you'll join a global team of over 65 specialists delivering expertise in Yardi implementation, support, development, and data services. You'll take ownership of complex projects, lead clients through transformative solutions, mentor the next generation of Yardi experts, and deliver measurable impact for the most recognized names in real estate. Join 33Floors and become part of an international business that values collaboration, innovation, and professional development in a supportive and dynamic environment. 

To learn more about 33Floors, please visit www.33floors.com.

About the Role

We are looking for a Yardi Support Specialist / Systems Administrator to support residential real estate clients using Yardi Voyager and related Yardi products. 

The right person has hands-on experience troubleshooting Yardi issues, supporting users, testing changes, helping with configuration, documenting fixes, and working across operations, accounting, property management, and technical teams. This is a great opportunity for someone who understands how real estate teams use Yardi and wants to grow deeper into system administration, advanced support, and client-facing consulting. You may be a Yardi administrator, business systems analyst, implementation specialist, support analyst, property accounting systems specialist, or an experienced property management professional who has become the “go-to” systems person on your team.

You will help clients resolve complex Yardi questions, improve business processes, support system configuration, assist with testing and upgrades, and escalate or coordinate more technical issues when needed. You do not need to be a developer, but you should be comfortable working with technical teams, asking good questions, researching unfamiliar issues, and translating business needs into clear system requirements.

Responsibilities

• Serve as a subject matter expert and client-facing support resource for the Yardi suite of products — Voyager 8, Voyager 7s, RentCafe, CRM Flex, CRM IQ, ForecastIQ, Affordable Housing and compliance, NY Module,  revenue management, Procure to Pay, VendorCafe and VendorShield, PayScan, Utility Billing, BlueMoon, Maintenance IQ, Concierge IQ, and Screening.
• Troubleshoot and resolve complex functional and technical issues across Yardi modules, workflows, security, reporting, integrations, and client environments
• Manage advanced support requests through the ticketing system, including root-cause analysis, documentation of findings, timely resolution, and clear client communication
• Perform Yardi system administration and configuration tasks, including user setup, security roles, permissions, workflows, module configuration, and governance alignment
• Work with client stakeholders across accounting, property management, asset management, operations, and IT to understand business needs and translate them into clear requirements for configuration, reporting, integrations, or development work
• Support Yardi upgrades, plugin updates, testing cycles, data validation, regression testing, and related change-management activities
• Guide clients on Yardi best practices, system optimization, process improvements, and ways to reduce recurring support issues
• Coordinate with internal teams, Yardi support, vendors, and third-party partners to escalate complex issues, communicate risks, and drive resolution
• Maintain documentation, including standard fixes, support procedures, client-specific processes, and knowledge base articles
• Provide status updates, risks, and recommendations to project management, senior management, and clients as needed
• Maintain up-to-date knowledge of multiple client-specific processes, policies, and procedures to ensure accurate, consistent support and issue resolution 

Qualifications

Qualified candidates will have experience in one or more of these backgrounds:

• Yardi Voyager system administration
• Yardi support, help desk, tier 2/tier 3 support, or application support
• Residential real estate systems or property accounting systems
• Yardi implementation, onboarding, testing, or upgrade support
• Business analyst or systems analyst work in a real estate environment
• Property management or accounting operations experience combined with hands-on Yardi troubleshooting or systems ownership

Required Qualifications

• Hands-on experience with Yardi Voyager in a business, support, administrative, implementation, or systems role
• Ability to troubleshoot Yardi issues beyond basic front-end user questions.
• Understanding of real estate operations, property management, accounting workflows, or related business processes
• Experience supporting end users, documenting issues, and communicating solutions clearly
• Ability to manage multiple support requests and priorities in a client-facing environment
• Strong analytical and problem-solving skills with the ability to diagnose issues, evaluate options, and make sound recommendations in a fast-paced environment
• Must demonstrate a genuine enthusiasm for learning and professional growth. A strong desire and commitment to continuous learning are essential to this role
• Flexibility to work outside standard business hours, including occasional evening shifts (e.g., 9 PM EST), as needed 

Preferred Experience

• Experience in property onboarding or implementations
• Experience with Voyager 8 is preferred but not required
• Demonstrated ability to lead, mentor, and support junior staff, fostering a highly effective and productive team environment
• Experience with 3rd party integrations or other PMS systems (Realpage, Appfolio, Entrata)

In addition to the technical skills and experience listed above, the ideal candidate for this position would be a self-motivated individual who demonstrates strong attention to detail, a passion for problem-solving and customer service, and is comfortable working in ambiguous situations and independently researching and resolving unfamiliar system issues. Must enjoy working in a high-volume, client-facing support environment.

Why Join 33Floors

• Work with a team focused entirely on Yardi
• Build deeper expertise across Yardi products, modules, clients, and real estate business models
• Join a global team supporting clients across multiple markets
• Grow from support into advanced consulting, implementation, systems administration, data, reporting, or project work
• Work in an environment that values documentation, problem-solving, continuous learning, and client service

Compensation

We offer a competitive compensation package, based on experience. Benefits include PTO, paid holidays, sick time, medical/dental/vision coverage, life and disability insurance options, and 401(k) with a 3% Safe Harbor employer contribution.