Flex Routing Analyst Jobs in Ohio (NOW HIRING)

BWC's core hours of operation are Monday-Friday from 8:00am to 5:00pm, however, daily start/end times may vary based on operational need across BWC departments.  Most positions perform work on-site at one of BWC's seven offices across the state.  BWC offers flex-time work schedules that allow an employee to start the day as early as 7:00am or as late as 8:30am. Flex-time schedules are based on operational need and require supervisor approval. 

What Our Employees Have to Say:
BWC conducts an internal engagement survey on an annual basis.  Some comments from our employees include:

• BWC has been a great place to work as it has provided opportunities for growth that were lacking in my previous place of work.
• I have worked at several state agencies and BWC is the best place to work.
• Best place to work in the state and with a sense of family and support.
• I love the work culture, helpfulness, and acceptance I've been embraced with at BWC.
• I continue to be impressed with the career longevity of our employees, their level of dedication to service, pride in their work, and vast experience. It really speaks to our mission and why people join BWC and then retire from BWC.

If you are interested in helping BWC grow, please click this link to read more, and then come back to this job posting to submit your application! 

What You'll Be Doing:

• Evaluate employer account activity to resolve financial discrepancies by analyzing complex account balances, billing information, and related account issues and determining appropriate actions for correction, resolution, collection, or certification to the Ohio Attorney General's Office.
• Engage with employers to address delinquencies or coverage lapses by initiating communication (telephone, email, or written correspondence) to discuss payment arrangements and resolve outstanding issues.
• Support internal teams with complex account analysis by providing detailed financial breakdowns using tools such as Excel and Cognos for challenging cases (e.g., accounts with multiple billings certified to the Attorney General) and preparing information for internal or external review.
• Provide testimony in compliance and enforcement proceedings by appearing as a witness and explaining outstanding balances or non-compliance in cases involving potential liquor license suspension.
• Manage and route incoming inquiries and transactions by reviewing, processing, and assigning correspondence or requests to ensure timely completion.
• Perform financial research and adjustments on employer accounts by identifying needed corrections, initiating adjustment requests, and updating account records accordingly.
• Administer dishonored payment processes by handling related correspondence, determining the appropriate coverage status, and updating policy records based on payment outcomes.

Position Descriptions:

https://dam.assets.ohio.gov/image/upload/info.bwc.ohio.gov/PDs/20067448.pdf

https://dam.assets.ohio.gov/image/upload/info.bwc.ohio.gov/PDs/20066883.pdf

Undergraduate core coursework in accounting or 2 yrs. exp. in accounting; 12 mos. additional exp. in accounting or in other fiscal/financial activity with exp. to be commensurate with duties to be assigned. 
-Or undergraduate core coursework in business administration, economics or computer science or related field; 16 semester or 24 quarter hours in accounting; 12 mos. exp. in position involving accounting, billings, collections, payments or reimbursements with exp. to be commensurate with duties to be assigned. 
-Or 12 mos. exp. as Accountant/ Examiner 3, 66113 with state government exp. commensurate with duties to be assigned. 

-Or equivalent of Minimum Class Qualifications for Employment noted above. 
Job Skills: Accounting and Finance

Major Worker Characteristics:

Knowledge of:  Accounting, BWC, Finance & Collections policies & standard operating procedures*; BWC laws, rules & regulations, employee training & development*; lead work*; public relations; government structure & process (e.g. interaction with AG)*, special coverage such as domestic, Minister, sole proprietor, partnership & emergency & volunteer coverage for Public Employers (PEs)*, NCCI manual classifications*; public relations; human relations; federal & state regulations governing documents processed, reviewed, prepared or scanned to centralized data storage area*; principles of customer service; oral & written business communication.

 Skill in:  use of general office equipment (e.g. copier, fax, calculator, multi-line phone); use of PC & peripheral equipment (e.g. printer, scanner, UDS)*;use of Microsoft Office software (e.g. Outlook, Word, Excel, Access)*, use of BWC/AG -specific software and/or systems (e.g. CoreSuite, BWC Web, audit trail, pdf reports, CUBS, Client View)*; use of SharePoint*; use of internet search engines*; English communication (listening, writing, reading, phone etiquette); data entry. 

 Ability to:  apply principles to solve practical, everyday problems; read, comprehend & record figures accurately; add, subtract, multiply & divide whole numbers; calculate equation & statistics consisting of fractions, decimals, percentages & averages; copy records precisely without error; read complex sentences with common vocabulary; comprehend complex sentences; copy materials accurately; recognize & correct grammatical spelling errors; complete routine detailed forms maintain accurate records; understand manuals & verbal instructions, technical in nature; prepare meaningful, concise & accurate reports; proofread technical materials; testify in court; use proper research methods in gathering data; gather, collate & classify information about

data, people or things; answer routine & technical telephone inquiries from public & sensitive inquiries from & contacts with other government officials, general public, claimants &/or providers; resolve complaints from angry citizens & government officials; make proper referrals within agency & external sources*; communicate (written & oral) professionally with injured workers, employers, providers & public; work alone on most tasks; work as part of a team; understand principles of accounting; apply principles to solve practical, everyday problems.

(*) developed after employment.