Flex Ai Chatbot Training Jobs (NOW HIRING)

Additional Location(s): US-MA-Marlborough; US-MN-Arden Hills

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we'll give you the opportunity to harness all that's within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we'll help you in advancing your skills and career. Here, you'll be supported in progressing - whatever your ambitions.       

About The Role:

The Global HEMA AI Lead on the Health Economics and Market Access (HEMA) team supports the implementation, coordination, and adoption of AI-enabled initiatives across Corporate, Regional, and Business HEMA teams. This role helps advance AI capabilities that improve access to validated HEMA insights, reimbursement intelligence, health policy information, evidence generation, and market access decision-making for Boston Scientific products and therapies.

This is a hands-on, business-facing role with broad cross-functional exposure. This role serves as a key liaison between HEMA stakeholders, IT, AI, and regional partners to help ensure AI initiatives are effectively implemented, adopted, and continuously improved. The HEMA AI Lead will support capabilities such as the HEMA AI Chatbot and other emerging AI solutions across HEMA.

This role offers a hybrid work schedule three days per week and can be based out of our office in Arden Hills, MN or Marlborough, MA.

Your main responsibilities will include:

• Coordinate the implementation and continuous improvement of HEMA AI initiatives from planning through adoption and ongoing optimization.
• Partner with corporate, regional, and business HEMA teams to identify business needs and recommend AI-enabled solutions that improve reimbursement and payer insights, evidence generation, and knowledge management.
• Collaborate with IT, AI, Digital, and other cross-functional partners to support implementation, testing, deployment, and adoption of AI-enabled solutions across HEMA.
• Support the ongoing enhancement of AI-enabled capabilities, including chatbot functionality, prompt libraries, knowledge repositories, user documentation, and training resources.
• Evaluate AI-generated outputs for quality, accuracy, usability, and business relevance, while coordinating user feedback to improve solution performance.
• Support improvements to retrieval quality, metadata organization, governance practices, and user experience.
• Develop project documentation, implementation plans, training materials, user guides, and stakeholder communications.
• Track adoption metrics, user feedback, and value measures to recommend enhancements and demonstrate business impact.
• Coach and enable HEMA users on effective and responsible use of AI-enabled tools and promote adoption across the organization.
• Stay current on generative AI, enterprise AI technologies, healthcare market access intelligence, reimbursement trends, and AI best practices relevant to HEMA.

Required Qualifications:

• 4+ years of relevant experience in project management, program management, AI enablement, digital transformation, medical device, pharmaceutical, biotechnology, healthcare consulting, or a related field.
• Experience leading complex, cross-functional projects in a matrixed organization, preferably involving healthcare, AI, market access, or commercial strategy to develop and execute projects and solutions.
• Working knowledge of AI, Gen AI, machine learning, natural language processing, chatbot platforms, knowledge management tools, or AI-enabled business solutions.
• Demonstrated ability to translate business needs into project requirements, technical requirements, stakeholder plans, and measurable outcomes.
• Strong communication skills and experience developing interpersonal relationships across multiple functional areas, including both technical and non-technical audiences.
• Demonstrated ability to make effective decisions independently and to work in a fast-paced matrix environment with minimal supervision.

Preferred Qualifications:

• Experience in HEMA, strategy execution, project management, or consulting.
• Understanding of global and U.S. healthcare markets, market access stakeholders, reimbursement pathways, payer needs, health policy, and value communication.
• Experience creating AI resources, including prompt libraries, user documentation, training materials, or adoption resources.
• Familiarity with AI governance principles, metadata management, evaluation metrics, user feedback processes, and responsible AI practices.

Requisition ID: 632356

Minimum Salary: $102100 

Maximum Salary: $194000 

The anticipated compensation listed above and the value of core and optional employee benefits offered by Boston Scientific (BSC) - see www.bscbenefitsconnect.com-will vary based on actual location of the position and other pertinent factors considered in determining actual compensation for the role. Compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, among other relevant business or organizational needs. At BSC, it is not typical for an individual to be hired near the bottom or top of the anticipated salary range listed above.

Compensation for non-exempt (hourly), non-sales roles may also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements).

Compensation for exempt, non-sales roles may also include variable compensation, i.e., annual bonus target and long-term incentives (subject to plan eligibility and other requirements).

For MA positions: It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.

Boston Scientific transforms lives through innovative medical technologies that improve the health of patients around the world. As a global medical technology leader for more than 45 years, we advance science for life by providing a broad range of high-performance solutions that address unmet patient needs and reduce the cost of healthcare. Our portfolio of devices and therapies helps physicians diagnose and treat complex cardiovascular, respiratory, digestive, oncological, neurological and urological diseases and conditions. Learn more atwww.bostonscientific.comand follow us onLinkedIn.

Boston Scientific Corporation has been and will continue to be an equal opportunity employer. To ensure full implementation of its equal employment policy, the Company will continue to take steps to assure that recruitment, hiring, assignment, promotion, compensation, and all other personnel decisions are made and administered without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, gender expression, veteran status, age, mental or physical disability, genetic information or any other protected class.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status.  Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment.  Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements.   As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company's policies or protocols change with regard to COVID-19 vaccination.