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First Resource Bank Jobs in Maine (NOW HIRING)

Kennebec Savings Bank

Relationship Banker

Augusta, ME · On-site

$18.25 - $24/hr

... a customer-first approach. * Serve as a resource to peers by demonstrating strong product ... Follow all Bank policies, procedures, and operational guidelines while promoting a secure and ...

Kennebec Savings Bank

Relationship Banker

Augusta, ME · On-site

$18.25 - $24/hr

... a customer-first approach. * Serve as a resource to peers by demonstrating strong product ... Follow all Bank policies, procedures, and operational guidelines while promoting a secure and ...

Kennebec Savings Bank

Relationship Banker

Augusta, ME · On-site

$18.25 - $24/hr

... a customer-first approach. * Serve as a resource to peers by demonstrating strong product ... Follow all Bank policies, procedures, and operational guidelines while promoting a secure and ...

Katahdin Trust Company

Community Banker I

Caribou, ME · On-site

$16 - $20.56/hr

Whether you are looking for your first job or thinking about a career change, Katahdin Trust ... We will provide you with the tools, resources, and educational opportunities to foster and grow ...

Katahdin Trust Company

Community Banker II

Fairfield, ME · On-site

$17.75 - $22.25/hr

Whether you are looking for your first job or thinking about a career change, Katahdin Trust ... We will provide you with the tools, resources, and educational opportunities to foster and grow ...

Katahdin Trust Company

Community Banker II

Ashland, ME · On-site

$18 - $22.50/hr

Whether you are looking for your first job or thinking about a career change, Katahdin Trust ... We will provide you with the tools, resources, and educational opportunities to foster and grow ...

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First Resource Bank information

What is First Resource Bank?

First Resource Bank is a community-focused financial institution that provides a range of banking services to individuals and businesses. Their offerings typically include personal and business checking and savings accounts, mortgages, commercial loans, and online banking services. The bank prides itself on personalized customer service and supporting local community growth. First Resource Bank aims to deliver convenient, secure, and innovative banking solutions tailored to meet the unique needs of its customers.

What are the key skills and qualifications needed to thrive as a bank teller at First Resource Bank?

To thrive as a Bank Teller at First Resource Bank, you need strong numeracy skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with banking software, cash handling systems, and compliance procedures is essential. Excellent customer service, communication, and problem-solving abilities help build trust and resolve client issues efficiently. These skills ensure accurate transactions, regulatory compliance, and positive customer experiences, which are critical in a banking environment.

What are some common challenges faced by employees in community banking roles at First Resource Bank?

Employees at community banks like First Resource Bank often navigate the challenge of balancing personalized customer service with regulatory compliance. Since the work environment tends to be close-knit, team members collaborate closely to address customer needs and support local businesses. Additionally, staff may be required to wear multiple hats, handling tasks that range from account management to community outreach. These challenges can foster skill development and create opportunities for advancement within the organization.

What is the difference between First Resource Bank vs Commercial Banker?

AspectFirst Resource BankCommercial Banker
CredentialsTypically requires a bachelor's degree in finance, banking, or related field; certifications like CFA or CPA are a plusRequires a bachelor's degree; often certifications like CFA or banking licenses are preferred
Work EnvironmentBank branches, corporate offices, client meetingsCorporate offices, client sites, financial institutions
Employer & Industry UsageRegional and community banks, financial servicesCommercial banks, financial institutions, corporate clients
Common Search & ComparisonFirst Resource Bank vs Commercial Banker

Both roles involve banking services, but First Resource Bank is a specific institution, while a Commercial Banker is a job title found across various banks. Commercial Bankers focus on business clients, offering loans and financial solutions, whereas First Resource Bank is a specific bank that employs Commercial Bankers among other roles.

What are popular job titles related to First Resource Bank jobs in Maine?

For First Resource Bank jobs in Maine, the most frequently searched job titles are:

What job categories do people searching First Resource Bank jobs in Maine look for?

The top searched job categories for First Resource Bank jobs in Maine are:

What cities in Maine are hiring for First Resource Bank jobs?

Cities in Maine with the most First Resource Bank job openings:

First Resource Bank jobs near you

Customer Care Representative Part-Time (Bank)

Springvale, ME • On-site

Partners Bank
See more jobs at Partners Bankexternal

$15.25 - $20.75/hr

Other

Posted 12 days ago

Job description

Customer Care Representative / Part-Time
Department: Customer Care (Call Center)
Reports to: Customer Care Manager
Status: Part-Time /Non- Exempt / On-site Only
Location(s): Springvale, ME
Partners Bank is a rapidly growing community bank with operations in Maine and New Hampshire that has established superior service level expectations. We offer generous compensation and benefits while fostering opportunities for growth and flexible work schedules when appropriate.
Summary for Customer Care Representative / Part Time:
  • Working within established operational policies, procedures and protocols, the customer care Representative will provide an exceptional experience to customers contacting the bank via phone, email, chat, text, or other communication methods.
  • The incumbent will be proficient in the servicing of all products and services the bank offers.
  • The Customer Care Representative will effectively analyze customer situations and determine an appropriate solution and response, taking ownership of the customer connection and following through until resolution.
  • This position supports the delivery of digital banking solutions to customers and first-line support for employee system access, including implementation, training, and monitoring of systems.
Job Requirements for Customer Care Representative / Part-Time:
  • A minimum of two years' experience in customer sales/service or another front-line banking or financial services position is preferred.
  • Excellent customer service skills
  • Excellent written and verbal communication skills
  • Ability to work independently as well as with a variety of people in a team environment.
  • Adapts easily to change and can effectively handle multiple tasks.
  • In-depth knowledge and understanding of various financial products and services.
  • Strong organizational, technical, and interpersonal skills
  • Ability to multitask, adapt well to variety and change, and perform well when busy.
  • Must be a self-starter and goal driven.
Specific Job Functions for Customer Care Representative Part-Time:
  • Promote strong and lasting customer relationships by providing exceptional service in an efficient and highly professional manner. Resolve the needs of the customer on the first contact whenever possible.
  • Effectively communicate with customers via phone, email, chat, and mail.
  • Maintain in-depth knowledge of all products and services.
  • Provide support to customers and frontline employees for all digital banking solutions.
  • Proactively engage customers to uncover needs, recommend appropriate solutions and refer or close sales opportunities.
  • Investigate and resolve a wide variety of requests and follow through to resolution.
  • Provide system access support and a resource for Windows, Horizon Core, and other internal systems for bank employees.
  • Perform various maintenance, verification, or other duties to support other departments.
  • Support new or upgrades to existing digital solutions, software, or hardware.
  • Make outbound contact for follow up on account issues, notifications of service outages or fraud, new account onboarding, or campaigns.
  • Monitor digital banking transactions for suspicious activity using established reporting and software.
  • Assist customers & bank staff with ATM & Debit cards, including card reorders, limit increases and PIN re-sets. Maintain card inventory for the bank, track lost cards and analyze all returned mail.
  • Manage the card dispute process & card compromise events (Reg E).
  • Assist in the implementation of new digital banking products and services, which may involve training others.
  • Maintain the online new account process, ensuring compliance with all necessary regulations.
  • Provide expertise in general technology and software used by the bank.
  • Compile reports or data for Customer Care reporting or other departments as needed.
  • Perform all other duties as required.

This Job Description for the Part-Time Customer Care Representative describes the essential functions and qualifications of the job described. It is not an exhaustive statement of all the duties, responsibilities, or qualifications of the job. This document is not intended to exclude modifications consistent with providing reasonable accommodations for a disability. This is not a contract.
Your signature will indicate that you have read this Job Description and understand the essential functions and qualifications for the job.

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