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First Reliance Bank Jobs in Michigan (NOW HIRING)

Reliance One

Member Experience Associate

Brighton, MI · Hybrid

$18 - $21/hr

... hospitality, banking, or customer service backgrounds. Responsibilities • Serve as the first ... Reliance One, Inc. is an Equal Opportunity Employer. We provide equal employment opportunities to ...

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First Reliance Bank information

What is the difference between First Reliance Bank vs Mortgage Loan Officer?

AspectFirst Reliance BankMortgage Loan Officer
CredentialsBanking experience, possibly a mortgage licenseMortgage license, sales experience
Work EnvironmentBranch banking, customer service focusOffice-based, client meetings, sales
Industry UsageFinancial services, retail bankingMortgage lending, real estate finance

First Reliance Bank employees typically work in retail banking roles focused on customer service and banking products, while Mortgage Loan Officers specialize in mortgage lending, guiding clients through home loan processes. Both roles require financial knowledge, but Mortgage Loan Officers often need specific licensing and sales skills. Understanding these differences helps job seekers find the right fit within the banking and mortgage industry.

What is the easiest bank job to get?

Entry-level teller positions at First Reliance Bank are generally considered among the easiest bank jobs to obtain, as they often require minimal prior experience and focus on customer service skills. These roles typically involve basic cash handling, communication, and teamwork, making them accessible for many applicants. Having a high school diploma and good interpersonal skills can improve chances of hiring for such positions.

Is Reliance Bank a good bank to work for?

First Reliance Bank is a financial institution that offers banking services and employment opportunities. Employee reviews indicate that the work environment can vary, with some noting opportunities for growth and others citing concerns about management or workload. As with any employer, researching specific roles and company culture is recommended before applying.

Is it difficult to get a job at a bank?

Getting a job at a bank like First Reliance Bank typically requires meeting basic qualifications such as a high school diploma or equivalent, relevant customer service skills, and sometimes prior experience. The hiring process may involve interviews, background checks, and assessments, but overall, entry-level positions are accessible to many applicants who meet the requirements.

What is the highest paying banking job?

In banking, the highest paying roles are typically executive positions such as Chief Executive Officer (CEO), Chief Financial Officer (CFO), or Chief Risk Officer (CRO), which can earn multi-million dollar compensation packages including salary, bonuses, and stock options. Senior investment bankers and private equity professionals also tend to have high earning potential, especially with experience and successful deal-making. These roles often require advanced degrees, extensive experience, and strong leadership skills.
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First Reliance Bank jobs near you
Member Experience Associate

Member Experience Associate

Reliance One

Brighton, MI • Hybrid

$18 - $21/hr

Full-time

Medical, Dental, Vision, Retirement

Posted 3 days ago

Job description

Member Experience Associate

Location: Brighton, MI

Pay: $18.00+ per hour (based on experience)

Job Type: Direct Hire

Work Schedule: Full-Time, 10:00 AM – 7:00 PM. First 6 months are ALL ONSITE in Brighton, then will move to a hybrid role (Tuesday, Wednesday, Thursday onsite). 

Benefits: Medical, Dental, Vision, 401(k), Profit Sharing, Quarterly Reviews, Career Growth Opportunities, Onsite Gym, Café, Espresso Machine, Sauna


About the Opportunity

Reliance One, Inc. is seeking a Member Experience Associate to join a growing financial services team in Brighton, MI. This customer-focused role serves as the first point of contact for members calling with questions regarding accounts, loans, debit card applications, and other financial services.


The ideal candidate will have excellent customer service skills, strong computer proficiency, and the ability to navigate challenging conversations with professionalism and empathy. Prior call center experience is not required, making this an excellent opportunity for candidates with retail, hospitality, banking, or customer service backgrounds.


Responsibilities

• Serve as the first point of contact for members, providing exceptional service and support over the phone.

• Assist members with questions regarding accounts, loans, debit applications, and other financial products and services.

• Resolve member concerns through effective problem-solving and conflict resolution.

• Build strong relationships by actively listening and identifying member needs.

• Educate members on available financial products and services that support their financial goals.

• Open and maintain deposit accounts, including specialty and business accounts.

• Identify opportunities to recommend additional products and services that benefit members.

• Educate members on consumer loan and credit card options.

• Originate, process, and close consumer loans.

• Accurately document member interactions and maintain records within company systems.

• Collaborate with team members to support departmental goals and deliver an exceptional member experience.

• Adapt to new technologies, processes, and changing priorities in a fast-paced environment.


Qualifications & Skills

• High School Diploma or GED required.

• 1–2 years of customer service experience in retail, banking, hospitality, financial services, or a related field preferred.

• Strong customer service and relationship-building skills.

• Excellent verbal and written communication abilities.

• Strong conflict resolution and problem-solving skills.

• Proficient computer skills and ability to learn new systems quickly.

• Ability to multitask and work effectively in a fast-paced environment.

• Positive attitude and team-oriented mindset.

• Call center experience is not required.


Reliance One, Inc. is an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants and prohibit discrimination and harassment of any kind, without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local laws.



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