First Party Collection Jobs in Toronto, ON (NOW HIRING)

Linde is a leading global industrial gases and engineering company with 2024 sales of $33 billion. We live our mission of making our world more productive every day by providing high-quality solutions, technologies and services which are making our customers more successful and helping to sustain and protect our planet.

The company serves a variety of end markets including chemicals & refining, food & beverage, electronics, healthcare, manufacturing and primary metals. Linde's industrial gases are used in countless applications, from life-saving oxygen for hospitals to high-purity & specialty gases for electronics manufacturing, hydrogen for clean fuels and much more. Linde also delivers state-of-the-art gas processing solutions to support customer expansion,
efficiency improvements and emissions reductions.

For more information about the company and its products and services, please visit www.linde.com.

At Linde, every day is an opportunity: an opportunity to learn, to grow, to share success and to contribute to one of the world's leading industrial gas and engineering companies. Seize the opportunity: take your next step with us and join our team.

Credit and Collection Supervisor (Full Time) - Brampton, ON

Primary Purpose

Reporting to the Director, the Credit and Collection Supervisor is responsible for leading a team of Credit and Collections Professionals to deliver on key metrics (KPIs), meet Service Level Agreements (SLAs), and maintain world class service in accordance with Linde policies and procedures.

This role requires a detail oriented leader experienced in managing multiple business channels, with strong analytical capabilities, system proficiency, solid business acumen, and excellent interpersonal skills to collaborate effectively with internal and external stakeholders and strategic partners.

This is an existing role with a starting salary of 73,040$

Key Accountabilities 

• Train, coach, and manage employee performance, attendance, and deliverables. 
• Oversee day to day activities of the collections team to ensure efficiency and compliance with company policies. 
• Monitor accounts receivable to reduce exposure, minimize bad debt, and improve Days Sales Outstanding (DSO). 
• Establish and maintain effective, cooperative working relationships with internal and external stakeholders. 
• Recommend and implement process improvements to increase efficiency and effectiveness. 
• Implement tailored, risk based strategies for collecting on past due accounts. 
• Conduct periodic reviews and analysis of past due accounts to drive timely resolution. 
• Support the team with conflict resolution and escalation management. 
• Contribute to the month end close process and ensure all deadlines are met. 
• Ensure process documentation and Standard Operating Procedures (SOPs) are accurate and up to date.

Education

• Post secondary degree or diploma in Finance, Accounting, Business, or a related discipline.

Experience

• 3 years of experience leading a Credit and Collections team in a supervisory or leadership capacity. 
• Experience using or working knowledge of large ERP systems (e.g., JD Edwards, SAP, Oracle). 
• Experience implementing and/or working with automation tools and technologies. 
• Experience working with third party collection agencies.

Knowledge / Skills / Abilities

• Proficiency in Microsoft Office applications (Excel, Word, PowerPoint).
• Understanding of financial accounting concepts related to billing, collections, and receivables.
• Demonstrated ability in performance measurement and quality monitoring.
• Excellent written and verbal communication skills.
• Ability to work in a fastpaced environment with multiple business lines or revenue streams.
• Strong problemsolving, strategic thinking, and analytical skills; innovative mindset.
• Strong relationshipbuilding and customer service skills, with a focus on resolving issues correctly the first time.
• Ability to remain composed under pressure and provide logical, practical solutions.
• Dependable and accountable, with strong attendance and punctuality.

Linde has an extensive background check process which may include but is not limited to, a criminal background review, pre-employment and may also include reference checks, employment and education verification.

Linde Canada Inc. is committed to providing accommodations for people with disabilities. Applicants requiring accommodation during the recruitment and selection process are encouraged to make their needs known in advance if accommodation is required. We will work with you to meet your needs.

We are committed to employment equity for women, aboriginal people, visible minorities, and persons with disabilities. Interested candidates from these groups are encouraged to apply.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. #LI-MH1