Document all collection activities on all required systems. Recommend what further action should be ... Requirements 1 - 2 years of 1st party collections experience preferred. Exemplary customer services ...
Document all collection activities on all required systems. Recommend what further action should be ... Requirements 1 - 2 years of 1st party collections experience preferred. Exemplary customer services ...
Coordinate the collection, review and production of documents and discovery requests. * Assist in ... First Party Property Insurance (a plus) * Proficient in Microsoft Office, document management and ...
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Coordinate the collection, review and production of documents and discovery requests. * Assist in ... First Party Property Insurance (a plus) * Proficient in Microsoft Office, document management and ...
Consultant - Procurement and Third-Party Governance & Compliance
Chicago, IL · On-site
$67K - $111K/yr
... collection, and evidence preparation. * Assist in the execution of first line of defense (1LOD ... Exposure to third-party or vendor risk management concepts is preferred but not required. * Strong ...
Consultant - Procurement and Third-Party Governance & Compliance
Chicago, IL · On-site
$67K - $111K/yr
... collection, and evidence preparation. * Assist in the execution of first line of defense (1LOD ... Exposure to third-party or vendor risk management concepts is preferred but not required. * Strong ...
... collection, and evidence preparation. * Assist in the execution of first line of defense (1LOD ... Exposure to third-party or vendor risk management concepts is preferred but not required. * Strong ...
... collection, and evidence preparation. * Assist in the execution of first line of defense (1LOD ... Exposure to third-party or vendor risk management concepts is preferred but not required. * Strong ...
The Audit & Regulatory Specialist (P2) role supports the Third Party Management (TPM) and ... collection, and evidence preparation. * Assist in the execution of first line of defense (1LOD ...
The Audit & Regulatory Specialist (P2) role supports the Third Party Management (TPM) and ... collection, and evidence preparation. * Assist in the execution of first line of defense (1LOD ...
Claims Examiner or Associate Claims Examiner- Property Claims Oak Brook IL
Oak Brook, IL · On-site
$85K - $115K/yr
... collection * Independent adjusters: Retain and provide directions to independent adjusters while ... Previous experience handling first party property claims as an examiner, adjuster, paralegal ...
Claims Examiner or Associate Claims Examiner- Property Claims Oak Brook IL
Oak Brook, IL · On-site
$85K - $115K/yr
... collection * Independent adjusters: Retain and provide directions to independent adjusters while ... Previous experience handling first party property claims as an examiner, adjuster, paralegal ...
Senior Manager of Performance Marketing
Chicago, IL · On-site +1
Implement robust tagging and attribution including server-side GTM containers, first-party data collection, and event schema design to combat ITP/ad blocker/cookie signal loss with the assistance of ...
Senior Manager of Performance Marketing
Chicago, IL · On-site +1
Implement robust tagging and attribution including server-side GTM containers, first-party data collection, and event schema design to combat ITP/ad blocker/cookie signal loss with the assistance of ...
... collection, aggregation, QA, processing and visualization for a major client while also serving as ... Prepare and integrate outside datasets, including first-party and non-standard digital inputs, into ...
... collection, aggregation, QA, processing and visualization for a major client while also serving as ... Prepare and integrate outside datasets, including first-party and non-standard digital inputs, into ...
... collection, aggregation, QA, processing and visualization for a major client while also serving as ... Prepare and integrate outside datasets, including first-party and non-standard digital inputs, into ...
... collection, aggregation, QA, processing and visualization for a major client while also serving as ... Prepare and integrate outside datasets, including first-party and non-standard digital inputs, into ...
Participate in the collection process * Actively participate in supporting the RFP team to ensure ... First Onsite provides equal employment opportunities to all employees and applicants for employment ...
Participate in the collection process * Actively participate in supporting the RFP team to ensure ... First Onsite provides equal employment opportunities to all employees and applicants for employment ...
Business Development Manager - B2B Outside Sales - Restoration/Construction
West Dundee, IL · On-site
$75K - $95K/yr
Participate in the collection process * Actively participate in supporting the RFP team to ensure ... First Onsite provides equal employment opportunities to all employees and applicants for employment ...
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Business Development Manager - B2B Outside Sales - Restoration/Construction
West Dundee, IL · On-site
$75K - $95K/yr
Participate in the collection process * Actively participate in supporting the RFP team to ensure ... First Onsite provides equal employment opportunities to all employees and applicants for employment ...
Business Development Manager
Dundee, IL · On-site
$75K - $95K/yr
Participate in the collection process * Actively participate in supporting the RFP team to ensure ... First Onsite provides equal employment opportunities to all employees and applicants for employment ...
Business Development Manager
Dundee, IL · On-site
$75K - $95K/yr
Participate in the collection process * Actively participate in supporting the RFP team to ensure ... First Onsite provides equal employment opportunities to all employees and applicants for employment ...
Financial Assessor Patient Accounting
Chicago, IL · On-site
$20.03/hr
This patient-first approach is what sets us apart as a leader in the healthcare industry. As an ... Timely follow-up and collection of third party payer receivables. Denials and Appeals follow-up ...
Financial Assessor Patient Accounting
Chicago, IL · On-site
$20.03/hr
This patient-first approach is what sets us apart as a leader in the healthcare industry. As an ... Timely follow-up and collection of third party payer receivables. Denials and Appeals follow-up ...
This patient-first approach is what sets us apart as a leader in the healthcare industry. As an ... Timely follow-up and collection of third party payer receivables. Denials and Appeals follow-up ...
Quick apply
This patient-first approach is what sets us apart as a leader in the healthcare industry. As an ... Timely follow-up and collection of third party payer receivables. Denials and Appeals follow-up ...
This patient-first approach is what sets us apart as a leader in the healthcare industry. As an ... Timely follow-up and collection of third party payer receivables. Denials and Appeals follow-up ...
This patient-first approach is what sets us apart as a leader in the healthcare industry. As an ... Timely follow-up and collection of third party payer receivables. Denials and Appeals follow-up ...
This patient-first approach is what sets us apart as a leader in the healthcare industry. As an ... Timely follow-up and collection of third party payer receivables. Denials and Appeals follow-up ...
Quick apply
This patient-first approach is what sets us apart as a leader in the healthcare industry. As an ... Timely follow-up and collection of third party payer receivables. Denials and Appeals follow-up ...
This patient-first approach is what sets us apart as a leader in the healthcare industry. As an ... Timely follow-up and collection of third party payer receivables. Denials and Appeals follow-up ...
This patient-first approach is what sets us apart as a leader in the healthcare industry. As an ... Timely follow-up and collection of third party payer receivables. Denials and Appeals follow-up ...
Financial Assessor Patient Accounting
Warrenville, IL · On-site
$20.03/hr
This patient-first approach is what sets us apart as a leader in the healthcare industry. As an ... Timely follow-up and collection of third party payer receivables. Denials and Appeals follow-up ...
Financial Assessor Patient Accounting
Warrenville, IL · On-site
$20.03/hr
This patient-first approach is what sets us apart as a leader in the healthcare industry. As an ... Timely follow-up and collection of third party payer receivables. Denials and Appeals follow-up ...
This patient-first approach is what sets us apart as a leader in the healthcare industry. As an ... Timely follow-up and collection of third party payer receivables. Denials and Appeals follow-up ...
This patient-first approach is what sets us apart as a leader in the healthcare industry. As an ... Timely follow-up and collection of third party payer receivables. Denials and Appeals follow-up ...
Financial Assessor Patient Accounting
Chicago, IL · On-site
$20.03/hr
This patient-first approach is what sets us apart as a leader in the healthcare industry. As an ... Timely follow-up and collection of third party payer receivables. Denials and Appeals follow-up ...
Financial Assessor Patient Accounting
Chicago, IL · On-site
$20.03/hr
This patient-first approach is what sets us apart as a leader in the healthcare industry. As an ... Timely follow-up and collection of third party payer receivables. Denials and Appeals follow-up ...
First Party Collection information
What are some common challenges faced by First Party Collection agents, and how can they overcome them?
First Party Collection agents often encounter challenges such as reaching unresponsive customers, handling difficult conversations about overdue payments, and balancing empathy with the need to meet collection targets. To overcome these, agents benefit from strong communication and negotiation skills, as well as training in conflict resolution. Building rapport, staying patient, and using company-approved scripts can help facilitate positive interactions and improve recovery rates. Additionally, working closely with team members and supervisors provides opportunities for support and sharing best practices.
What is first party collection?
First party collection refers to the process where a company collects debts owed directly to them by their customers, rather than outsourcing the task to a third-party agency. In this role, company employees reach out to customers to remind them of overdue payments, negotiate repayment plans, and resolve billing issues. The main goal is to recover outstanding balances while maintaining a positive relationship with the customer. First party collectors typically have access to detailed account information and work under the company's policies and guidelines.
What are the key skills and qualifications needed to thrive as a First Party Collection Agent, and why are they important?
To thrive as a First Party Collection Agent, you need a solid understanding of billing processes, account management, and customer service, often supported by a high school diploma or equivalent. Familiarity with collections management software, CRM systems, and telephony tools is typically required. Excellent negotiation, active listening, and conflict resolution skills help agents handle sensitive conversations and maintain positive customer relationships. These abilities ensure effective debt recovery while preserving the company’s reputation and customer loyalty.
Job description
Customer Care Representative
Location: Chicago
Salary Range: $20.00
ResponsibilitiesOffering taxpayers appropriate solutions for tax liability, tax rebates, and tax filings based on the caller's individual financial circumstances and filing status. Create alternative payment plans for taxpayers if they cannot pay the outstanding balance in full. Process payments via phone (if applicable). Handling up to 100 inbound and outbound calls daily (subject to change). Follow up with taxpayers (if applicable). Document all collection activities on all required systems. Recommend what further action should be taken for taxpayers who default on their payment plans. Escalating queries and concerns to leadership and Tier II support. Treat each taxpayer with respect and professionalism. Uphold the qualities and core values that the State of Virginia have set forth.
Requirements1 – 2 years of 1st party collections experience preferred. Exemplary customer services skills with a minimum of 2 years in a contact center or customer service position. Trained in FDCPA. Utilize good problem-solving skills. Able to maintain composure on difficult calls and recognize the need to escalate the call to a supervisor immediately. Understand the importance of attention to detail. Must possess high quality customer service skills. Must have a professional and ethical communication style. Must be personally motivated and goal-driven. Able to work in a fast-paced environment. Must have intermediate computer skills and knowledge. Ability to toggle between multiple computer systems and screens while speaking with customers. Experience with CUBS (Columbia Ultimate Business Systems) collection system is a plus! Professional bilingual skills preferred (fluent in English and 1 other language).
About Kennedy Services
Sourced by ZipRecruiter
Founded in 1978, Kennedy Services is one of Maryland's oldest independent, woman-owned staffing services. Over 40 years later we are committed to our original mission to empower clients, talent and community through our service. It is this drive to improve the lives of those with whom we work that serves as our vision. Our people are the greatest contributor to our success and we attribute our growth to the quality and dedication of our employees. Simply put, we built our business one outstanding employee at a time and we work tirelessly to do the same for our clients. Over 40 years' industry experience has enabled us to refine our recruiting and staffing processes to place the best candidates in our clients' most difficult positions. Over the years we have staffed (temp, temp-to-perm, and direct hire) employees of varied skill sets and professions, regularly demonstrating the flexibility necessary to meet the unique needs of each client. Today we serve employers in both the public and private sectors by sourcing and placing talent that facilitates their growth. As a woman-owned minority business headquartered within Baltimore's Empowerment Zone, Kennedy Services is certified as a Minority Business Enterprise with the States of Maryland and Virginia, and the City of Baltimore. This status provides increased government contracting opportunities for our client partners, making us an ideal teaming partner for any company bidding government jobs requiring minority participation.
Industry
Recruiting and staffing services
Company size
201 - 500 Employees
Headquarters location
Baltimore, MD, US
Year founded
1978