ZipRecruiter

Log In

1

First Party Collection Jobs in Arizona (NOW HIRING)

Empereon Constar

1st Party Collections

Phoenix, AZ · On-site

$16.50 - $21.25/hr

Our 1st Party Collectors thrive in a quick collections-cycle environment and play a fundamental ... Resolve collection calls and achieve targeted goals * Maintain and expand your database of ...

City of Mesa

Field Worker I

Mesa, AZ

$53K - $72K/yr

... Collection and Water Distribution Assignments); however, this recruitment will also be used to ... First review of applications will be Monday, December 08, 2025, and weekly thereafter until all ...

Boulder Crest

Instructor (PATHH Guide)

Sonoita, AZ · On-site

... survey collection, alumni outreach, and utilization of the MyPATHH App. * Ensure participant ... party contractors. Minimum Qualifications The PATHH Guide must be a combat veteran or first ...

Beacon Talent

Credentialing Manager

Phoenix, AZ · Remote

$95K - $120K/yr

Manage a small team and/or vendors (CVOs) and drive clear KPIs (time-to-credential, first-pass ... Work with Product/Engineering to improve tooling: workflow automation, document collection, status ...

Achieve

Mortgage Advisor II

Tempe, AZ · On-site

We put people first and treat them like humans, not account numbers. Since 2002, Achieve has grown ... Communicate constantly with prospects, loan applicants, and 3rd party vendors, with continual ...

Achieve

Mortgage Advisor II

Tempe, AZ · On-site

We put people first and treat them like humans, not account numbers. Since 2002, Achieve has grown ... Communicate constantly with prospects, loan applicants, and 3rd party vendors, with continual ...

Achieve

Mortgage Advisor II

Tempe, AZ

We put people first and treat them like humans, not account numbers. Since 2002, Achieve has grown ... Communicate constantly with prospects, loan applicants, and 3rd party vendors, with continual ...

Achieve

Mortgage Loan Originator

Tempe, AZ · On-site

We put people first and treat them like humans, not account numbers. Since 2002, Achieve has grown ... Communicate constantly with prospects, loan applicants, and 3rd party vendors, with continual ...

Boeing

Principal Senior Investigator

Mesa, AZ · On-site

Brief stakeholders (e.g., Reporting Party, Legal, Human Resources, Management, Ethics) periodically ... Oversee data collection and analysis, recommend operational and risk mitigation improvements to ...

Gen Digital Inc

Security Controls Engineer

Tempe, AZ · On-site

Our combined heritage is rooted in financial empowerment and cyber safety for the first digital ... Standardize templates, automate playbooks and evidence collection, and reduce manual triage effort ...

Masterbilt, Inc

Quality Manager

Phoenix, AZ · On-site

... methods for data collection, analysis and reporting. * Direct generation of First Article ... Manage internal and external audits for customers and third-party audits to attain required ...

next page

Showing results 1-20

All JobsFirst Party Collection JobsFirst Party Collection Jobs in Arizona

First Party Collection information

What are some common challenges faced by First Party Collection agents, and how can they overcome them?

First Party Collection agents often encounter challenges such as reaching unresponsive customers, handling difficult conversations about overdue payments, and balancing empathy with the need to meet collection targets. To overcome these, agents benefit from strong communication and negotiation skills, as well as training in conflict resolution. Building rapport, staying patient, and using company-approved scripts can help facilitate positive interactions and improve recovery rates. Additionally, working closely with team members and supervisors provides opportunities for support and sharing best practices.

What is first party collection?

First party collection refers to the process where a company collects debts owed directly to them by their customers, rather than outsourcing the task to a third-party agency. In this role, company employees reach out to customers to remind them of overdue payments, negotiate repayment plans, and resolve billing issues. The main goal is to recover outstanding balances while maintaining a positive relationship with the customer. First party collectors typically have access to detailed account information and work under the company's policies and guidelines.

What are the key skills and qualifications needed to thrive as a First Party Collection Agent, and why are they important?

To thrive as a First Party Collection Agent, you need a solid understanding of billing processes, account management, and customer service, often supported by a high school diploma or equivalent. Familiarity with collections management software, CRM systems, and telephony tools is typically required. Excellent negotiation, active listening, and conflict resolution skills help agents handle sensitive conversations and maintain positive customer relationships. These abilities ensure effective debt recovery while preserving the company’s reputation and customer loyalty.
First Party Collection jobs near you
1st Party Collections

1st Party Collections

Empereon Constar

Phoenix, AZ • On-site

$16.50 - $21.25/hr

Full-time

Medical, Dental, Vision, Retirement

Posted 6 days ago

Job description

Our 1st Party Collectors thrive in a quick collections-cycle environment and play a fundamental role in achieving our ambitious customer acquisition and revenue growth objectives. The ideal candidate will be responsible for working a large caseload of outstanding debts.
Responsibilities:
  • Understand customer needs and requirements
  • Route qualified opportunities to the appropriate sales executives for further development and closure
  • Resolve collection calls and achieve targeted goals
  • Maintain and expand your database of prospects within your assigned territory
  • Team with channel partners to build pipeline and close deals

Skills:
  • Strong phone presence and experience speaking with customers
  • Excellent verbal and written communications skills
  • Attention to detail
  • Experienced problem solver
  • Strong listening and negotiation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Collections, sales, customer service, or related call center experience, preferred
  • Auto, DDA, Installment & Credit Card Collections experience a plus
  • Basic math skills
  • Intermediate knowledge of email, Internet browsers, and search functions

What We Offer:
  • Bonus - $500 at 90 days
  • Lucrative Commission structure
  • Monthly Contests
  • Fun and Friendly work environment
  • Flexible schedules
  • Medical, dental, vision, and 401k
  • Excellent advancement opportunities
  • Amazing Referral Program -- Earn $400 for every referral hired after they work 340 hours (60 days)!

Apply