First Link Care Coordinator Jobs (NOW HIRING)

Be the change you wish to see in the world! Come join our team to empower children and families in our communities to transform their lives and develop to their full potential. 

Pressley Ridge Benefits

The well-being of our employees and their families is important to us. At Pressley Ridge, we strive to provide the most competitive and comprehensive employee benefit programs that are affordable and help you and your family achieve and maintain your best possible health.

• Medical coverage available with a Health Savings Account (HSA) with employer match
• Prescription coverage
• Dental and vision plans
• Patient advocate and Medicare specialists available at no cost
• Dependent Care Flexible Savings Account
• Retirement savings plan with an employer match
• Free life insurance and AD&D
• Paid Time Off
• 9 paid holidays (7 recognized holidays plus a floating and birthday holiday per year)
• Tuition reimbursement (if applicable)
• Employee Assistance Program (EAP)

Position Summary

The Care Coordinator, FCFC (Family and Children First Counsel) provides the youth and family with assessment, care coordination, support in making referrals, developing natural and professional supports, and re-evaluation of services.  The Care Coordinator, FCFC assists the family by focusing on creating stability in relationships, housing, and employment or meaningful activity.  The development of enduring relationships with those served is critical as the Care Coordinator, FCFC will engage in persistent outreach, will be the central contact point in the team, coordinate care, and assist the family as necessary. The Care Coordinator, FCFC holds a caseload of 10-20 youth/families, dependent upon level of care, and utilizes at least 50% of available time in service to individuals being served.

Position Summary

The Care Coordinator, FCFC (Family and Children First Counsel) provides the youth and family with assessment, care coordination, support in making referrals, developing natural and professional supports, and re-evaluation of services.  The Care Coordinator, FCFC assists the family by focusing on creating stability in relationships, housing, and employment or meaningful activity.  The development of enduring relationships with those served is critical as the Care Coordinator, FCFC will engage in persistent outreach, will be the central contact point in the team, coordinate care, and assist the family as necessary. The Care Coordinator, FCFC holds a caseload of 10-20 youth/families, dependent upon level of care, and utilizes at least 50% of available time in service to individuals being served.

Essential Responsibilities

1. Clinical and Support
   1. Develops relationships with the individual, his/her family, and other important people in his/her life as identified and with the consent of the individual served. This engagement will be persistent and will result in an enduring relationship.  The persistence is evident in frequent outreach and genuine concern over a lengthy period of time.   
   2. Assesses individual and family needs and strengths in a collaborative method through individual and/or collateral interviews and reviews of social and clinical information provided by other entities.
      1. The development of an assessment is based on an understanding and trusting relationship.
      2. This ongoing assessment will be augmented by consultation with other members of the child & family team and any others with relevant knowledge.
   3. Evaluates all services received by individuals who are served by the team.
   4. Reviews cases, meets with individuals’ families, members of the wraparound team, advocates, attorneys, school personnel and attends staffing meetings in or out of the office.
   5. Advocacy or problem solving is provided when the individuals are not receiving the service described in the plan of care unless they no longer want that service.
   6. Incremental completion of the Child and Adolescent Needs and Strengths assessment will also be completed.
   7. In close collaboration with the child & family team, promotes service planning efforts which result in developing, documenting and implementing a comprehensive plan of care driven by the individual utilizing all the agreed upon strengths and needs.
   8. As new strengths develop and agreed-upon needs are met, the Care Coordinator, FCFC, with the team, alters the plan of care to better utilize the child and family’s strengths and continue to meet the family’s needs.
   9. Convenes and facilitates team meetings to ensure appropriateness and responsiveness of the plan of care in relation to individual and/or family needs. The individual, family, and others requested by the individual will be present in planning meetings.
   10. Ensures individuals being served needs are met through the utilization of natural supports (family, friends), community and generic services, and specialized services (Supported Employment, OVR, D&A).
   11. Assists individual and family to identify, link, access, and coordinate such resources.
2. Communication
   1. Ensures face-to-face and/or phone contact to the individual being served based on the individual's needs but at the very minimum at least two (2) times per month to assist individuals to build on strengths and achieve goals.
   2. Advocates for and with the individual being served to ensure responsiveness from natural, community generic and specialized services/supports. Advocacy includes providing information, removing barriers, creating options, and resolving problems.
3. Supervision
   1. Receive supervision.
      1. Receive supervision from and actively communicate with supervisor on an ongoing basis throughout the week by phone, email, written message and when possible, in person regarding program matters.
4. Community Engagement
   1. Investigates new resources and communicates with prospective resources as a liaison on behalf of the individual being served.
   2. Maintains an up-to-date catalog of available community resources, including location, eligibility requirements, and program alternatives.
5. Documentation
   1. Maintains an accurate and timely record of care coordination activity. Records individuals being served and collateral contacts.  Updates forms as needed.  Reviews charts for compliance with regulations.  Documentation will use the individual’s language and describe his/her perspective.  Adheres to regulations for each level of services in this area.
   2. Maintains the statistical requirements for each level of care coordination service. This will include agency, county, state, and managed care requirements.
   3. Completes applicable forms, outcomes, and other program material within designated time frames.
6. Risk Management and Safety
   1. Plans will be formally reviewed on a consistent basis as required by accreditation and state regulations.
7. Professional Development
   1. Attends training programs as provided through the State, County, and Agency to assure that the incumbent is up to date on new approaches, best practices and recovery-oriented services.

Qualifications

1. Education/Credentials/Licensure:
   1. Require an associate’s degree in a human services field.
   2. Requires a valid driver’s license with acceptable driving record, daily access to private insured vehicle during work hours and proof of insurance.
2. Experience:
   1. Requires a minimum of one (1) year of experience in one or more of the following areas of expertise: family systems, community systems and resources, case management, child and family counseling/therapy, child protection or child development; and
   2. Requires the ability to manage complex cases and the ability to navigate state and local child serving systems.
   3. Requires computer literacy skills.
3. Clearances Required by Applicable Regulations:
   1. State Police
   2. FBI
   3. Child Abuse Clearances
   4. Mandated Reporter-Recognizing and Reporting Child Abuse training certificate and/or statement

Working Conditions 

1. Physical Demands: 
   1. This position requires operating a keypad device 25% of the day and electronic/office equipment 25% of the day. Travel is required approximately 5 times per month and works in weather conditions about 25% of the day. Fingers, thumbs, hands, wrists, elbows, legs and feet are all routinely used throughout the day. The lower and upper torso is used 75% of the day. Employees must meet minimum requirements for hearing, speech, and vision. Walking is required 50% of the day. Standing occurs 25% of the day. Sitting happens 25% of the day. Reaching above the shoulder as well as bending and twisting are performed 25% of the day. This function routinely lifts 15 pounds, 4 times per day. The maximum lift is 50 pounds, 1 time per day. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
2. Mental Demands:
   1. Continually handles distractions that interfere.
   2. Frequently perform multiple tasks, make quick decisions, and concentrate.
   3. Occasionally handles a diversity of problems.
3. Environmental Factors: 
   1. Community, home, school.
4. Working Hours:
   1. A non-traditional work schedule as defined by service needs.