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First Line Support Specialist Jobs (NOW HIRING)

Homerun B.V.

At SciSure we're looking for a Technical Support Specialist to join our team. About the Job The ... Provide first-line support to customers and partners using the SciSure Developer Hub Requirements ...

Evolution

Service Support Specialist

Atlantic City, NJ · On-site

$20/hr

The Service Support Specialist is responsible for managing table uptime and minimizing table ... Escalating all incidents that cannot be resolved at 1st line to the appropriate 2nd line, or 3rd ...

Next Step Systems

IT Support Specialist

Chicago, IL · On-site

IT Support Specialist, Chicago, IL The IT Support Specialist is primarily responsible for first-line support to firm users and any guests to the office. This position works hard to give the best user ...

Evolution

Service Support Specialist

Atlantic City, NJ · On-site

$20/hr

The Service Support Specialist is responsible for managing table uptime and minimizing table ... Escalating all incidents that cannot be resolved at 1st line to the appropriate 2nd line, or 3rd ...

North State Bank

IT Support Specialist

Raleigh, NC · On-site

In this role, you'll serve as a key member of the IT team, providing first-line support for ... As an IT Support Specialist, you'll have the opportunity to make a meaningful impact every day ...

Pearly Technology, Inc

Support Specialist

Atlanta, GA · On-site

$50K - $65K/yr

ABOUT THE ROLE We're looking for a Support Specialist who will be focused on our support queue ... First-Line Troubleshooting: Serve as the first point of contact for incoming customer issues, using ...

ServiceTec

IT Service Desk Support Specialist

Orlando, FL · On-site

$45K - $50K/yr

Title: IT Service Desk Support Specialist Location: Orlando International Airport (MCO), Orlando ... Provide first line support; escalates more complex problems to a second level resource. * Produce ...

ServiceTec

IT Service Desk Support Specialist

Orlando, FL · On-site

$45K - $50K/yr

Title: IT Service Desk Support Specialist Location: Orlando International Airport (MCO), Orlando ... Provide first line support; escalates more complex problems to a second level resource. * Produce ...

OKX

Workplace IT Specialist

New York, NY · On-site

About the Opportunity The Workplace IT Specialist ensures a reliable, secure, and high-quality ... Provide first-line, user-facing support for our collaboration, productivity, and business ...

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First Line Support Specialist information

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How much do first line support specialist jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for first line support specialist in the United States is $24.71, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $28.37 per hour, depending on experience, location, and employer.

What are popular job titles related to First Line Support Specialist jobs?

For First Line Support Specialist jobs, the most frequently searched job titles are:

Technical Support Specialist

On-site

Homerun B.V.
See more jobs at Homerun B.V.external

Other

Posted 9 days ago

Key responsibilities

  • Act as a primary point-of-contact for users of the SciSure platform through the Support Desk, helping them resolve issues and answer product-related questions.

  • Troubleshoot and resolve issues by identifying root causes, guiding users through solutions, and escalating complex issues to engineering or product teams.

  • Maintain and update support tickets, facilitate communication between customers and engineering teams, and contribute to product documentation.

Job description

At SciSure we're looking for a Technical Support Specialist to join our team.

About the Job

The Technical Support Specialist role serves as the primary critical escalation point for providing technical assistance to customers and team members using the SciSure platform. As a technical product expert, you will be responsible for managing the SciSure user relationship when product-based issues arise by maintaining all information in our support ticketing queue, including reviewing, organizing, and loading data provided by customers. Additionally, you will act as a key liaison between our customers and our engineering and service teams to submit incident reports, facilitate further investigation, and inform customers of our team’s progress towards resolving issues.

This role will report to the VP, Professional Services and will coordinate with both customer- and product-facing teams within the company. To be successful, you must possess strong interpersonal skills to effectively translate and communicate technical knowledge to any customer, regardless of their background or role.

Responsibilities

  • Act as a primary point-of-contact for users of the SciSure platform through our Support Desk (Zendesk), helping them resolve issues, answer product-related questions, and ensure a smooth user experience

  • Develop and maintain product expertise on the SciSure platform’s capabilities, as well as a high-level understanding of the platform’s architectural and software design

  • Troubleshoot and resolve issues by identifying root causes and guiding users through solutions

  • Escalate complex issues to engineering or product teams for further investigation

  • Facilitate conversations between customers and the engineering teams to ensure a consistent service experience

  • Monitor and report on recurring issues and customer feedback to help improve the product and support processes

  • Assist customers with specialized migration and configuration requests

  • Contribute to writing and updating product documentation within the SciSure Knowledge Base

  • Advocate for the customer experience and identify opportunities for improving our services and products

  • Provide first-line support to customers and partners using the SciSure Developer Hub

Requirements

  • 1-2 year’s experience working in a customer service or IT position, preferably supporting a SaaS product

  • Customer-centric mindset who goes above-and-beyond to address and advocate for the customer’s needs

  • Tech-savvy, capable of quickly picking up and mastering web-based technologies

  • Strong analytical skills, detail-oriented with a passion for troubleshooting and investigation

  • Excellent written and verbal communication skills

  • Proven ability to work effectively in a team environment

  • Organized and self-disciplined, able to take on multiple tasks at the same time and drive results

  • Degree or equivalent education in relevant fields such as computer science or IT preferred

  • Experience working with the following platforms: MS Office, Zendesk, JIRA

  • Experience with web-based technologies (ex. APIs, SDKs) a plus

  • Proficiency with Microsoft Excel for organizing, analyzing, and presenting data

  • Strong SQL skills with hands-on experience querying MySQL or similar relational databases

  • Comfortable reviewing and navigating existing code for debugging without requiring full-scale software development experience; familiarity with PHP is a plus

  • Interest in using AI tools and prompt-based research to accelerate learning and analysis

  • Willingness to learn new tools and adapt to evolving workflows

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