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First Line Manager Jobs in Ottawa, ON (NOW HIRING)

Mondelez International

Line Manager

Hamilton, ON · On-site

... first managerial role, you will ensure that Mondelez International's safety, quality, cost ... The Line Manager is responsible for labour efficiencies, coordination of product trials and ...

Ciena

Product Line Manager

Ottawa, ON · Remote

CA$114K - CA$182K/yr

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our ... As a member of Ciena's Interconnects Product Line Management team, this role shapes the strategy ...

Td

Manager, Analytics and Insights

Ottawa, ON · On-site

CA$96K - CA$136K/yr

... first line of defense and protection coverage for TD customers, shareholders, and employees. CFM includes a Performance Management team that leads TD Canada's fraud prevention, detection and response ...

Sectigo

Technical Support Specialist

Ottawa, ON

The Technical Support Specialist is the first line of support for Sectigo's growing global customer ... Please Note: The Reporting Manager and the Work Arrangement requirements may be modified and ...

ANVIL

Operations & Executive Coordinator

Ottawa, ON · On-site

Manage the day-to-day office environment: visitor reception, supplies, equipment ordering, mail and courier handling * Coordinate meeting room bookings and AV setup; troubleshoot first-line issues ...

1Valet

Field Technician Support

Orleans, ON · On-site

This pivotal role acts as the first line of technical escalation and is responsible for diagnosing ... Provide remote support via tools such as Remote Desktop Management (RDM) and VPN to troubleshoot ...

Ciena

Senior Optical System Designer

Ottawa, ON

CA$94K - CA$150K/yr

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our ... Work with Product Line Managers to clarify & negotiate customer requirements for new features ...

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All JobsFirst Line JobsFirst Line Manager JobsFirst Line Manager Jobs in Ottawa, ON

First Line Manager information

See Ottawa, ON salary details

$19.5K

$61.1K

$134.8K

How much do first line manager jobs pay per year?

As of Jul 29, 2026, the average yearly pay for first line manager in Ottawa, ON is $61,074.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,581.00 and $69,541.00 per year, depending on experience, location, and employer.

What are First Line Managers?

First Line Managers are supervisors who oversee the day-to-day operations and performance of frontline employees within an organization. They are responsible for directly managing staff, assigning tasks, monitoring workflow, and ensuring that company policies and procedures are followed. These managers act as a bridge between the workforce and higher-level management, providing feedback and relaying information in both directions. Their role is critical in maintaining productivity, resolving workplace issues, and supporting employee development. First Line Managers typically work in fields such as manufacturing, retail, customer service, and logistics.

How much do line managers get paid?

The average salary for a first line manager varies by industry and location but typically ranges from $50,000 to $80,000 annually. Salaries can increase with experience, certifications, and the size of the team managed, and some roles may include bonuses or other incentives.

What are some common challenges First Line Managers face when transitioning from individual contributor roles, and how can they overcome them?

First Line Managers often encounter challenges such as shifting from doing tasks themselves to delegating responsibilities and managing team dynamics. It can be difficult to balance supporting team members with meeting organizational goals, especially while learning to give constructive feedback and handle conflict. To overcome these challenges, new managers should seek mentorship, engage in management training, and actively develop their communication and leadership skills. Building strong relationships within the team and setting clear expectations also help ease the transition and foster a positive work environment.

What are the 7 levels of the job title hierarchy?

In a typical organizational hierarchy for a First Line Manager, the seven levels often include entry-level supervisor, team leader, first line manager, middle manager, senior manager, director, and executive. These levels reflect increasing responsibility, scope, and decision-making authority within a company. The specific titles and levels can vary by organization and industry, and some companies may combine or expand these tiers based on their structure.

What is the role of a first line manager?

A first line manager oversees the daily operations of a team or department, ensuring tasks are completed efficiently and goals are met. They supervise employees, provide training, and communicate between staff and higher management, often requiring strong leadership and organizational skills.

What jobs pay 500,000 a year in the US?

First Line Managers typically do not earn $500,000 annually; such high compensation levels are usually found in executive roles like CEOs, investment bankers, or specialized medical professionals. High-paying jobs often require extensive experience, advanced skills, and sometimes ownership or profit-sharing arrangements. For most managerial roles, salaries in this range are uncommon without additional bonuses or equity.

What are the key skills and qualifications needed to thrive as a First Line Manager, and why are they important?

To thrive as a First Line Manager, you need strong leadership, decision-making, and organizational skills, typically supported by relevant experience or a management-related qualification. Familiarity with workforce management software, basic HR systems, and performance monitoring tools is often required. Excellent communication, conflict resolution, and team motivation abilities are crucial soft skills for this role. These competencies enable effective team oversight, foster productivity, and ensure smooth operations within the organization.

What is the difference between First Line Manager vs Supervisor?

AspectFirst Line ManagerSupervisor
CredentialsOften requires leadership experience, sometimes a management certificationTypically requires relevant technical skills, sometimes a certification in the specific field
Work EnvironmentOversees multiple teams or departments, involved in strategic planningManages a specific team or shift, focuses on daily operations
Employer & Industry UsageCommon in manufacturing, retail, and service industriesWidely used across similar industries, often interchangeable with First Line Manager in smaller organizations

While both roles involve overseeing staff, a First Line Manager generally has broader responsibilities, including strategic planning and higher-level decision-making, whereas a Supervisor focuses more on daily operational tasks and direct team supervision.

What job categories do people searching First Line Manager jobs in Ottawa, ON look for? The top searched job categories for First Line Manager jobs in Ottawa, ON are:
First Line Manager jobs near you
Infographic showing various First Line Manager job openings in Ottawa, ON as of July 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $61,074 per year, or $29.4 per hour.

Line Manager

Mondelez International

Hamilton, ON • On-site

Full-time

Medical, Life, Retirement, PTO

Re-posted 20 days ago

Mondelez International rating

6.9

Company rating: 6.9 out of 10

Based on 150 frontline employees who took The Breakroom Quiz

239th of 434 rated food and drinks producers

Job description

Job Description

Are You Ready to Make It Happen at Mondelez International?

Join our Mission to Lead the Future of Snacking. Make It With Pride.

This role helps ensure the sustained continuity of technical mastery and line leadership in manufacturing, by leading a key line of the business (technical, system or organizational) to deliver results defined by the compelling business need of the site. You ensure that key business results are achieved and for developing others to ensure the sustained continuity of technical mastery on the manufacturing line. Using a systematic approach, you use strategic thinking skills to ensure results are sustained over the long term.

How you will contribute

In your likely first managerial role, you will ensure that Mondelez International's safety, quality, cost, delivery, sustainability and morale targets are achieved for the lines for which you are responsible by breaking down section targets into line and unit targets and ensuring that employees understand their individual performance goals related to the overall targets. In this role, you will also develop budgets and be responsible for costs control management, governance and compliance, loss elimination and workforce planning, including recruitment, retention, development, succession planning, and the identification of high potential team members. Without you, we would not be able to deliver high-quality snacks to our customers.

What you will bring

A desire to drive your future and accelerate your career. You will bring experience and knowledge in:

  • Autonomous maintenance (AM) Step 4 systems and progressive maintenance (PM) Step 3 systems
  • Maintaining equipment at basic conditions independently, including the execution of AM & PM (break-down maintenance, planned maintenance) standards on dedicated equipment
  • Total productive maintenance and Six Sigma including qualification of AM steps 5-6, and PM step 3
  • Leading line teams
  • Handling challenging interpersonal situations tactfully
  • Influencing people in a union environment
  • Communicating effectively verbally and in writing and a good attention to detail

Additional Job Description

More about this role

Education:

  • Bachelor's Degree is required. Bachelor's in science or engineering is preferred.

Requirements

  • 3 to5 years of operational experience

  • 3 to 5 years of Leadership experience

  • 3 to 5 years of ContinuousImprovement experience.

Under the direction of the Business Unit Manager, and working closely with other Managers and Supervisory staff, the Line Manager has overall accountability for the performance their line(s) 24 hours a day, 7 days a week. They ensure high quality product is produced, on-time and at required cost. The Line Manager is responsible for labour efficiencies, coordination of product trials and production schedule changes and compliance of line employees with regards to GMP's and Health & Safety regulations.

PRIMARY RESPONSIBILITIES/ACCOUNTABILITIES

Direct activities on the line to meet overall performance objectives for:

  • Safety (TIR, QRP/STOP, BOS)

  • Quality (RFT, CCPM, Quality Conversations)

  • Cost (GE, Labour, Raw, Pack)

  • Delivery (CTS, Attainment/CTS)

  • Morale (Kaizens, RCA participation & completion, Training completion as per skill matrix)

  • Manage the staffing process to ensure colleagues are trained and have the necessary skills to perform all required duties, safely and effectively.

  • Manage all hourly recruitment, internal transfers and all employee cycle events through Workday. Provide proactive Safety leadership for the line(s), ensuring QRP/STOP observations GEMBA walks are happening cand accident and incident reports are completed.

  • Review findings and identify root causes & ensure corrective actions are completed. Ensure BOS and QRP targets for him/her team are met Deliver quality product that is in-specification and right first time.

  • Ensure all quality parameter checks are done correctly, on-time and recorded in the Quality Suite database.

  • Audit the Line Leader process audit system.

  • Initiate and drive root cause identification activities and implement corrective action and preventative action plans for line losses.

  • Deliver minimum of 1 structured improvement project per year. Plan and Execute skill matrix training for his/her employees ensuring his/her team are properly trained according to the position.

  • Promote and maintain good employee relations on the line, both personally and through the Line Leader team. Lead the Line Leader team, providing coaching and counselling in conjunction with regular reviews and training.

  • Ensure all hourly colleagues have a ICP. Lead the line Technical Support Team to ensure each process and equipment on the line follow AM/PM plan as per the site master plan.

  • Ensure critical equipment and process has fully developed Centerlines and follow Standard Operating Procedures. Actively contribute to AM Pillar journey and line AM activities.

  • Engage line teams in implementing IL6S work processes for necessary pillars and achieve sustainable results. Be a member of the AM pillar and qualify in assigned work process to help building core team capabilities. Owner of daily management system (DMS)

  • Owner of GE / UPDT/PDT/ Stops gap analysis driving actions to reduce it according to glidepath Work with the Maintenance Planner and Site Scheduler to ensure delivery commitments are achieved.

  • Ensure trials, changeovers and maintenance work is planned and completed on time.

  • Leverage RCA methodology to investigate problems resulting in attainment misses and implement corrective actions. Monitor line performance and ensure output, labour and material yield standards are achieved.

  • Maintain a critical work plan for the line, to systematically address problems and implement improvements to achieve productivity targets. Ensure labour standards are met and consistently applied by on his/her shift across all lines.

  • Actively manage labour cost with a focus on absenteeism, meeting overtime and temporary labour targets by effectively managing crewing with support of the Labour Scheduler, and driving an effective Return to Work Process.

  • Manage Kronos timekeeping system ensuring all hours worked are correct. Ensure Product and Performance data is available and accurate at all times.

  • Prepare KPIs and reports for use at the Daily Management System meetings, and to communicate performance to the Site Leadership team and Lineteams.

Work Schedule:

  • This position operates on a12-hour continental shift rotation. The successful candidate must be available to work a rotating schedule that includes days, nights, weekends, and holidays as required by the shift pattern.

Salary and Benefits:The expected base salary range for this position is $76800 to $96000 CAD depending on several factors such as experience, skills, education, and budget. In addition to base salary, this position is eligible to participate in a highly competitive bonus program with a target of 8% with the possibility for overachievement based on performance and company results. Mondelez also offers several generous employee benefits (some subsidized or fully paid for by the company), including health insurance, wellness and family support programs, life and disability insurance, retirement savings plans, paid leave programs, education related programs, and enhanced vacation and holiday entitlements. AI may be used as part of the recruitment process and in accordance with local laws. This posting is for a current vacancy.No Relocation support availableBusiness Unit Summary

With several brands that are among consumer favourites, including Cadbury, OREO, Christie and Maynards, we are one of the largest snack companies in Canada. Many of our iconic brands are ranked first, second or third in their categories, and our manufacturers and pastry chefs have an enviable mission to create and manufacture chocolate, cookies, crackers and candy in our iconic factories and locations across Ontario. A company with many ambitious growth targets, we have invested close to $250 million in our Ontario plants in recent years alone; We run marketing campaigns promoting innovative products such as Cadbury Dark Milk tablets and OREO Birthday Cake and Peppermint Bark cookies. Our community of more than 2,683 employees is present across Canada and our head office is in Toronto. Passion and dedication characterize our Company. We encourage all our employees to be themselves at work, to speak out and to encourage diversity in all areas of activity. In addition, we foster a flexible work environment and place great importance on the notions of trust and empathy to promote a true sense of belonging.

Mondelez welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates with disabilities taking part in all aspects of the selection process. Please note that the term "accommodation" in this posting means changes that are made in order to meet the needs of a person with disabilities and not lodging.

Job TypeRegularManufacturing coreManufacturing

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About Mondelez International

Sourced by ZipRecruiter

Mondelez International, headquartered in Chicago, IL, US, is a leading player in the global snack industry. Known for creating moments of joy in 160 countries, the company specializes in the production and distribution of biscuits, chocolates, gum, candy, cheese and grocery products. Mondelez International was formed in 2012 following the split of Kraft Foods Inc., with the aim to build the best snacking company in the world. The company’s mission centers on leading the future of snacking by offering the right snack, for the right moment, made the right way. Significant accomplishments include owning some of the world's favorite brands including Oreos, Cadbury, Trident, and Toblerone, and being recognized for reducing environmental footprints and championing sustainable ingredient sourcing.

Industry

Food and drink manufacturing

Company size

10,000+ Employees

Headquarters location

Chicago, IL, US

Year founded

1903

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