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First Line Manager Jobs in Hawaii (NOW HIRING)

Compass

Agent Experience Manager

Koloa, HI

$27.78 - $33.94/hr

Serve as the face of the office by welcoming guests, answering the office phone line, managing mail distribution, providing first-line support for office-related needs, assisting with the overall ...

Compass

Agent Experience Manager

Koloa, HI · On-site

$27.78 - $33.94/hr

Serve as the face of the office by welcoming guests, answering the office phone line, managing mail distribution, providing first-line support for office-related needs, assisting with the overall ...

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First Line Manager information

See Hawaii salary details

$12

$28

$56

How much do first line manager jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for first line manager in Hawaii is $28.90, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $32.45 per hour, depending on experience, location, and employer.

What is a first line manager?

First Line Managers are supervisors who oversee the day-to-day operations and performance of frontline employees within an organization. They are responsible for directly managing staff, assigning tasks, monitoring workflow, and ensuring that company policies and procedures are followed. These managers act as a bridge between the workforce and higher-level management, providing feedback and relaying information in both directions. Their role is critical in maintaining productivity, resolving workplace issues, and supporting employee development. First Line Managers typically work in fields such as manufacturing, retail, customer service, and logistics.

What are the key skills and qualifications needed to thrive as a first line manager?

To thrive as a First Line Manager, you need strong leadership, decision-making, and organizational skills, typically supported by relevant experience or a management-related qualification. Familiarity with workforce management software, basic HR systems, and performance monitoring tools is often required. Excellent communication, conflict resolution, and team motivation abilities are crucial soft skills for this role. These competencies enable effective team oversight, foster productivity, and ensure smooth operations within the organization.

What are some common challenges first line managers face when transitioning from individual contributor roles, and how can they overcome them?

First Line Managers often encounter challenges such as shifting from doing tasks themselves to delegating responsibilities and managing team dynamics. It can be difficult to balance supporting team members with meeting organizational goals, especially while learning to give constructive feedback and handle conflict. To overcome these challenges, new managers should seek mentorship, engage in management training, and actively develop their communication and leadership skills. Building strong relationships within the team and setting clear expectations also help ease the transition and foster a positive work environment.

What is the difference between First Line Manager vs Supervisor?

AspectFirst Line ManagerSupervisor
CredentialsOften requires leadership experience, sometimes a management certificationTypically requires relevant technical skills, sometimes a certification in the specific field
Work EnvironmentOversees multiple teams or departments, involved in strategic planningManages a specific team or shift, focuses on daily operations
Employer & Industry UsageCommon in manufacturing, retail, and service industriesWidely used across similar industries, often interchangeable with First Line Manager in smaller organizations

While both roles involve overseeing staff, a First Line Manager generally has broader responsibilities, including strategic planning and higher-level decision-making, whereas a Supervisor focuses more on daily operational tasks and direct team supervision.

What are examples of first line managers?

First line managers are supervisors who oversee frontline employees and daily operations within a team or department. Common examples include team leaders, shift supervisors, department supervisors, and foremen. They are responsible for implementing policies, managing work schedules, and ensuring productivity on the ground level.

What are popular job titles related to First Line Manager jobs in Hawaii?

For First Line Manager jobs in Hawaii, the most frequently searched job titles are:

What job categories do people searching First Line Manager jobs in Hawaii look for?

The top searched job categories for First Line Manager jobs in Hawaii are:

First Line Manager jobs near you
Infographic showing various First Line Manager job openings in Hawaii as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $60,106 per year, or $28.9 per hour.

Agent Experience Manager

Koloa, HI

Compass

9.3

Company rating: 9.3 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

5th of 205 rated real estate companies

Great coworkers

People enjoy working here

Good employer

Learn more about Compassexternal

$27.78 - $33.94/hr

Full-time

Posted 22 days ago

Job description

As an Agent Experience Manager, you are the first person our customers meet when they join Compass and will be their account manager from that day forward. You will support our customers with everything, including but not limited to understanding Compass, training on our tools and programs, assisting with marketing requests, and more. As an AEM, you are passionate about your customers and delivering a world-class experience.

Note: This role is 100% in-office.

At Compass, You Will:

  • Manage a portfolio of high-touch customers by serving as their day-to-day contact for questions and issues via phone calls, emails, and in-person meetings

  • Promote the adoption of Compass technology and adjacent services by providing customers with 1:1 support, strategic recommendations, and group training sessions.

  • Provide essential marketing support by answering questions, creating collateral from templates including listing presentations and postcards, and being the liaison to marketing specialists for more complex support requests.

  • Partner with the Onboarding team on strategy and logistics for welcoming new customers to Compass

  • Support ongoing projects such as new office openings, national initiatives, and new Expansion/M&A activity.

  • Work collaboratively with other team members and departments to champion questions and feedback on behalf of the agent.

  • Serve as the face of the office by welcoming guests, answering the office phone line, managing mail distribution, providing first-line support for office-related needs, assisting with the overall appearance and organization of the office, maintaining supply inventory, and escalating facilities issues.

We're Looking For:

  • 2-3 years of experience in customer service, training, office management, hospitality, or operations

  • Previous experience in real estate a plus

  • Previous experience with live or remote training a plus

  • Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) a plus

  • Passion for supporting and serving agents trying to grow their businesses

  • The ability to establish credibility with key agent decision-makers and influencers

  • Great listening skills, connects well with others, and is empathetic of customers' pain points

  • A passion for creating community within a space; you encourage in-office interaction, bonding, and engagement

  • Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly

  • Skilled communicator with great interpersonal skills, ability to build and manage relationships

  • Meticulous attention to detail, highly organized

  • Strong creative writing skills and eye for design

  • Ability to work in the office during standard operating hours

  • Ability to lift up to 25 lbs

  • AEM will be required to travel between offices (37 miles, up to a 90-minute commute, mileage reimbursed)

Compensation:

The expected base pay for this position is $27.78-$33.94/hour. This range reflects our good-faith estimate of what we intend to offer for this role at the time of posting. Final offers within this range will depend on job-related factors such as experience, skills, and internal equity. Additional compensation elements, such as bonuses, commissions, or equity grants, may be available, along with a full benefits program. 

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