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How much do first citizens jobs pay per hour?

As of Jun 24, 2026, the average hourly pay for first citizens in the United States is $35.49, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $53.85 per hour, depending on experience, location, and employer.

What is the difference between First Citizens vs Loan Officer?

AspectFirst CitizensLoan Officer
CredentialsTypically requires banking or finance experience, sometimes a degree in finance or related fieldRequires mortgage or loan origination licenses, often a background in finance or sales
Work EnvironmentBank branches, financial institutions, customer service settingsLoan application centers, banks, mortgage companies, client meetings
Industry UsageUsed broadly in banking and financial servicesSpecific to lending, mortgage, and loan services

First Citizens and Loan Officers both operate within the banking and financial industry. While First Citizens typically refers to a bank or financial institution, Loan Officers focus specifically on originating loans and mortgages. Both roles require financial knowledge, but Loan Officers often need specialized licensing. Understanding these differences helps job seekers find the right position in banking or lending sectors.

What are the key skills and qualifications needed to thrive as a First Citizens Bank employee, and why are they important?

To thrive as a First Citizens Bank employee, you generally need a background in finance, customer service, and basic banking operations, often supported by a relevant degree or experience. Familiarity with banking software, financial transaction systems, and compliance protocols is typically required. Strong interpersonal skills, attention to detail, and problem-solving abilities help employees stand out in client-facing and team environments. These competencies ensure excellent customer service, operational efficiency, and adherence to regulatory standards in the banking sector.

What are First Citizens?

First Citizens typically refers to First Citizens Bank, a financial institution that provides a range of banking services including personal and business banking, mortgages, loans, and investment options. The bank is known for its focus on customer service and community banking values. First Citizens has branches in multiple states across the United States and serves individuals, families, and businesses. The company also offers online and mobile banking services to make banking more convenient for its customers.

What are some common challenges faced by First Citizens Bank employees in client-facing roles, and how can they be successfully addressed?

Employees in client-facing roles at First Citizens Bank often encounter challenges such as managing high client expectations, staying updated with regulatory changes, and balancing multiple tasks in a fast-paced environment. Successful team members develop strong communication skills, keep up-to-date with financial products and compliance requirements, and collaborate closely with colleagues to ensure clients receive accurate information and excellent service. Proactively seeking support from mentors and participating in ongoing training programs can also help address these challenges effectively.
What cities are hiring for First Citizens jobs? Cities with the most First Citizens job openings:
What states have the most First Citizens jobs? States with the most job openings for First Citizens jobs include:
First Citizens jobs near you
Infographic showing various First Citizens job openings in the United States as of June 2026, with employment types broken down into 3% As Needed, 9% Full Time, 69% Part Time, and 19% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $73,822 per year, or $35.5 per hour.
Senior Financial Services Representative (Personal Banker)

Senior Financial Services Representative (Personal Banker)

First Citizens Bank

Denver, NC

Full-time

Posted 5 days ago

First Citizens Bank rating

7.6

Company rating: 7.6 out of 10

Based on 103 frontline employees who took The Breakroom Quiz

79th of 141 rated banks

Job description

Overview

A Senior Financial Services Representative (FSR) supports sales and service delivery in the branch. The Senior FSR builds and expands banking relationships through proactive customer outreach and customer service requests. This position is responsible for opening deposit accounts and related banking services and lending (including consumer real estate secured); as well as identifying and referring sales opportunities to the appropriate bank partner.

Qualities of a successful candidate:

  • Sales Outreach: Self-starter that is disciplined enough to manage daily calling activity to achieve required results.
  • Communication Skills - Interpersonal: Comfortable and confident with proactively engaging in conversation
  • Customer Service Skills: Builds trust and confidence with clients
  • Adaptability: Has the ability to learn and adapt quickly to new information and technology
  • Teamwork: Strives to build strong working relationships with those on their team as well as cross-functional relationships
  • Influence: Capable of building rapport with different personalities to drive positive results
  • Agility: Able to process information and move quickly through problem resolution

Responsibilities

Sales - Achieve individual and/or team financial, production and relationship results relative to the specific metrics and goals assigned. Sales results should align with the needs of the community and ultimately support the organizational commitment to diverse lending. Engage with customers, prospects and referral sources through proactive outreach. When appropriate, represents the Bank in the community by attending and participating in civic and community events for the purpose of generating additional business and identifying potential CRA opportunities for the Bank. Engage in sales practices that are aligned to create value for both the customer and the bank. Appropriate partnering, planning and preparation occurs to ensure conversations provide the relevant financial guidance needed to drive informed decisions.


Service Standards - Foster collaborative partnerships that deliver value for customers, prospects and colleagues. Initiate conversation to uncover sales or referral opportunities. Listen attentively and ask insightful questions to understand customer needs and preferences; and take prompt actions to address immediate needs. Proactively look for way to optimize performance by seeking coaching, supporting Bank initiatives and leveraging tools to enhance activities.


Operations and Administration - Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures. Complete required training by established deadlines. Perform general office management duties as assigned to ensure operational efficiency. Associates in roles defined to take deposits are accountable for transaction accuracy and operational efficiency of that function. The results may include an accountability for individual contribution as well as team performance.


Qualifications

Bachelor's Degree and 2 years of experience in Sales, customer service, or lending; or 6 months of experience in a customer support role at First Citizens Bank; or participation in a First Citizens career development program OR High School Diploma or GED and 6 years of experience in Sales, customer service, or lending; or 6 months of experience in a customer support role at First Citizens Bank; or participation in a First Citizens career development program

Preferred Area of Experience: Financial services sales, telephone salesLicense or Certification Type: In cases where licensing is required, associates must complete the bank sponsored licensing program within 12 months of entering the role. RequiredSkill(s): Application of a structured sales process, Providing financial guidance and expertise, Financial literacy, Knowledge of retail banking products and services

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Qualifications:

Bachelor's Degree and 2 years of experience in Sales, customer service, or lending; or 6 months of experience in a customer support role at First Citizens Bank; or participation in a First Citizens career development program OR High School Diploma or GED and 6 years of experience in Sales, customer service, or lending; or 6 months of experience in a customer support role at First Citizens Bank; or participation in a First Citizens career development program

Preferred Area of Experience: Financial services sales, telephone salesLicense or Certification Type: In cases where licensing is required, associates must complete the bank sponsored licensing program within 12 months of entering the role. RequiredSkill(s): Application of a structured sales process, Providing financial guidance and expertise, Financial literacy, Knowledge of retail banking products and services

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Education:UNAVAILABLEEmployment Type: FULL_TIME

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