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Be part of an amazing story.

Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

The External Communications Coordinator supports Macy’s, Inc.’s External Communications team and partners closely with senior communications leaders to execute external storytelling, media engagement, and reporting initiatives that advance business priorities, elevate leadership visibility, and strengthen the company’s brand and corporate narrative.

What You Will Do

• Support brand and corporate initiatives, including campaigns, collaborations, product launches, events, and cross-functional communications.
• Draft, edit, and coordinate media materials, including press releases, executive talking points, key messages, briefing documents, media lists, and FAQs.
• Coordinate executive media opportunities by supporting media outreach, preparing briefing materials, managing logistics, and providing on-site support as needed.
• Manage operational responsibilities, including budget tracking, purchase order creation, invoice processing, vendor management, internal updates, reporting, media database maintenance, media list management, and media website administration.
• Monitor and track media coverage related to brand and corporate announcements, and develop coverage reports, project summaries, and quarterly recaps.
• Co-lead the development and distribution of the daily enterprise media report for senior leaders across Macy’s, Inc.
• Provide on-site support for key brand and signature events, including the Macy’s Flower Show, Macy’s 4th of July Fireworks, Macy’s Thanksgiving Day Parade, and Black Friday activities; this requires availability during evenings, early mornings, weekends, and holidays.
• Foster an inclusive and respectful environment that strengthens relationships and supports authentic connections with colleagues, customers, and communities.
• Manage team calendars, key milestones, and leadership meetings, while maintaining planning documents, editorial calendars, reporting trackers, and shared resources to support efficient execution.
• Coordinate day-to-day activities with external PR agencies, vendors, and brand partners by developing media briefs, tracking deliverables, and managing timelines.
• Support corporate and financial communications initiatives as needed, including media monitoring, coverage tracking, reporting, and post-announcement recaps related to company updates, business milestones, and enterprise communications.
• Partner with the Corporate Communications team to ensure brand and product storytelling aligns with Macy’s, Inc.’s business priorities, leadership visibility goals, and corporate narrative.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities. 
• In addition to the essential duties mentioned above, other duties may be assigned.

Skills You Will Need

Writing & Editing Excellence: Ability to draft, edit, and proofread clear, compelling communications (press releases, media pitches, backgrounders, talking points, FAQs, and recaps) and tailor tone and messaging for varied audiences.

Media Relations Fundamentals: Foundational understanding of media relations, news cycles, and reporter needs, with the ability to support media list development, monitoring, and interview prep.

Organization & Attention to Detail: Highly organized and detail-oriented, with the ability to stay on top of deadlines and shifting priorities. Proven ability to manage multiple projects and stakeholders in a fast-paced environment while maintaining accurate trackers, calendars, and documentation.

Initiative & Growth Mindset: Proactive and eager to learn—willing to raise your hand, take on new challenges, seek opportunities to contribute beyond assigned tasks, and ask questions to learn through experience.

Cross-Functional Collaboration: Ability to partner with senior leaders, cross-functional teams, and external agencies/vendors to keep workstreams aligned and communications on track.

Reporting & Results Synthesis: Ability to translate media coverage and campaign performance into clear summaries, insights, and recommendations for internal stakeholders.

Technical Proficiency: Experience with Microsoft Office suite, media monitoring programs (Muckrack, Cision, Meltwater, Critical Mention, etc.), Canva, SquareSpace and social media channels.

Who You Are

• Candidates with a bachelor’s degree or equivalent work experience in a related field are encouraged to apply. 1-3 years of experience in communications, public relations, journalism, or a related field (internships included). Prior retail experience a plus. 

• This role involves performing essential job functions such as communication, collaboration, and use of office and computer systems. Responsibilities include the ability to access and review written and electronic information, and to move within the work environment and interact with workplace materials as needed to carry out job responsibilities.

• Able to work a flexible schedule based on department and company needs.

• Able to travel occasionally for local and national events and media opportunities.

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities. 

Some additional benefits we offer include:

• Merchandise discounts

• Performance-based incentives

• Annual merit review

• Employee Assistance Program with mental health counseling and legal/financial advice

• Tuition reimbursement

Access the full menu of benefits offerings here. 

About Us

This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives. 

Join us and help write the next chapter in our story - apply today! 

This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. 

CORP00

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com.