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Be part of an amazing story

Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

The Senior Director, Customer Fulfillment Center oversees all aspects of leadership, engagement, strategic planning, and overall financial and operational performance of the goods-to-person customer fulfillment center operations. They develop short- and long-term plans to drive continuous improvement and ensure achievement of facility and organizational objectives. Additionally, they provide high-level leadership, direction, and coaching to the CFC leadership team to successfully and effectively accomplish operational goals and attain optimum performance levels.

What You Will Do

• Provide coaching and training to colleagues through both informal and formal programs. Establish consistent standards with the leadership team to ensure uniform coaching and performance-based feedback for all colleagues, while also maintaining accountability for results.
• Cultivate and sustain a culture dedicated to engagement and diversity, equity, and inclusion by fostering a colleague-centered workplace that prioritizes care and concern for all individuals.
• Ensure the efficiency of work methods, procedures, controls, and staffing, recommending alternatives as necessary to facilitate accurate and timely movement and processing of products. Manage warehouse layout to maximize efficiency, adapting to seasonal and inventory fluctuations.
• Lead all operational departments in alignment with company profit objectives and customer experience goals.
• Possess a thorough understanding of all operations KPIs, including production and planning, cost control, safety, inventory, facility maintenance, and shortage.
• Demonstrate strong community-building skills and serve as a senior leadership representative for Macy's community relations.
• Spearhead process improvement initiatives and identify opportunities for optimization, actively participating in strategic and business process improvement projects within the distribution network.
• Coordinate budget preparation and execution across operational functional areas.
• Review analyses of activities, costs, operations, and forecast data to track department progress toward stated goals and objectives. Continuously drive process improvement efforts to enhance efficiency and reduce overall costs.
• Collaborate with business partners to achieve results and implement solutions across key components of business operations, including Finance, Human Resources, Asset Protection, Merchandising, and Stores.
• Uphold a culture of safety throughout the organization.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.

Skills You Will Need

Leadership: Proven ability to develop high-performing teams, foster a culture of engagement, inclusion, and community, and drive results through effective leadership. Ability to effectively lead Goods-to-Person and Pocket Sorter automation.

Strategic Thinking: Strong strategic skills to develop short- and long-term plans for continuous improvement and achievement of organizational objectives.

Communication and Collaboration: Excellent communication and collaboration skills to effectively interact with stakeholders across various departments and levels within the organization.

Adaptability: Ability to adapt to changing priorities and demands.

Team Development: Skill in managing and developing direct reports, fostering individual growth and performance excellence, and building effective teams.

Financial Acumen: Strong financial skills and understanding of supply chain metrics to drive business results and make informed decisions.

Relationship Building: Ability to establish trust and credibility with internal and external stakeholders, cultivating smooth working relationships and rapport.

Problem-Solving: React quickly and appropriately to operational issues, follow up on unresolved matters promptly, and drive continuous process improvement.

Customer Focus: Create a customer-focused environment where excellent service is provided to all customers, ensuring business decisions align with customer needs and expectations.

Technical Proficiency: Proficiency in Microsoft Office suite (Word, Excel, Outlook) and other relevant business software to effectively analyze data and communicate information.

Industry Understanding: Goods-to-Person automation, business and intellectual competencies, including industry understanding of warehouse management, negotiation skills, strategic planning, staff development, and creativity in problem-solving.

Who You Are

• Candidates with a bachelor’s degree or equivalent work experience in a related field are encouraged to apply. 5+ years’ advanced knowledge of Supply Chain processes and systems. 
• This position requires heavy lifting, constant moving, standing, and reaching with arms and hands. Involves standing for at least two consecutive hours, lifting at least 30 lbs. stooping, kneeling, crouching, and climbing ladders. May involve reaching above eye level. Requires close vision, color vision, depth perception, and focus adjustment.
• Able to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs. 
• Travel required up to 15%.

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities. 

 Some additional benefits we offer include: 

• Merchandise discounts 
• Performance-based incentives 
• Annual merit review 
• Employee Assistance Program with mental health counseling and legal/financial advice 
• Tuition reimbursement 

 Access the full menu of benefits offerings here. 

About Us

This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.  

Join us and help write the next chapter in our story - Apply Today!

This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. 

SUPPLY00

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com.