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Field Support Manager Jobs in New York (NOW HIRING)

Pvilion

Be Seen First

Customer Service & Field Support Manager

Brooklyn, NY · On-site

$50K - $100K/yr

The Customer Service & Field Support Manager plays a pivotal role in managing and enhancing customer service operations while overseeing field support activities. This role emphasizes proactive ...

BravoTech

Field Support Analyst

Manhattan, NY · On-site

Field Support Analyst Deliver Exceptional IT Support in a Dynamic Enterprise Environment We're ... In this role, you'll troubleshoot hardware and software issues, support office technology, manage ...

TEKsystems

Site Support Manager

Manhattan, NY

$110K - $140K/yr

Bachelor's degree in information technology, Computer Science, or related field. * ITIL certification or equivalent experience with IT service management frameworks. * Background supporting ...

TEKsystems

Site Support Manager

Manhattan, NY

$110K - $140K/yr

... Manage and support a diverse end-user environment across Windows, macOS, mobile devices (iOS ... Preferred • Bachelor's degree in information technology, Computer Science, or related field. • ...

Sigma Computing

Technical Support Manager

New York, NY · On-site

$140K - $170K/yr

... field. This requirement is a minimum and cannot be substituted by work experience alone. What You ... Managed a team supporting a SaaS product. * Experience working with Snowflake, Redshift, or ...

Cesna Group

Business Support Manager

New York, NY · On-site

$100K - $200K/yr

Job Summary The Business Support Manager ? We are seeking a hands-on, self-directed professional to ... Accounting, or related field (or equivalent experience) * - 7?10 years of experience in ...

Sigma Computing

Technical Support Manager

New York, NY · On-site

$140K - $170K/yr

... field. This requirement is a minimum and cannot be substituted by work experience alone. What You ... Managed a team supporting a SaaS product. * Experience working with Snowflake, Redshift, or ...

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Field Support Manager information

See New York salary details

$33.9K

$78.8K

$137.3K

How much do field support manager jobs pay per year?

As of Aug 29, 2026, the average yearly pay for field support manager in New York is $78,790.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,300.00 and $94,100.00 per year, depending on experience, location, and employer.

What is the difference between Field Support Manager vs Field Service Technician?

AspectField Support ManagerField Service Technician
CredentialsTypically requires a bachelor's degree in a technical or related field, plus experience in support rolesUsually requires technical certifications or vocational training, with some roles needing an associate degree
Work EnvironmentSupervises support teams, manages client accounts, and coordinates service operationsPerforms on-site repairs, installations, and maintenance of equipment or systems
Employer & Industry UsageCommon in technology, manufacturing, and industrial sectorsWidely used in HVAC, telecommunications, and equipment maintenance industries

The main difference is that a Field Support Manager oversees support teams and manages client relationships, while a Field Service Technician focuses on hands-on technical work and equipment repairs. Both roles require technical knowledge, but the manager role emphasizes leadership and coordination.

How much do field support managers make in the US?

Field Support Managers in the US typically earn an average salary between $60,000 and $90,000 annually, depending on experience, location, and industry. They often oversee technical support teams, requiring strong communication and problem-solving skills, with some roles offering additional performance-based bonuses.

What does a field support manager do?

A field support manager oversees technical support teams that provide on-site assistance to clients or employees. They coordinate service delivery, troubleshoot issues, and ensure customer satisfaction, often using tools like ticketing systems and requiring strong communication and problem-solving skills. The role typically involves travel and working outside of standard office hours.

What cities in New York are hiring for Field Support Manager jobs?

Cities in New York with the most Field Support Manager job openings:

Infographic showing various Field Support Manager job openings in New York as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $78,790 per year, or $37.9 per hour.

Customer Service & Field Support Manager

Pvilion

Brooklyn, NY • On-site

$50K - $100K/yr

Full-time

Medical, Retirement, PTO

Posted 25 days ago

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Job description

The Customer Service & Field Support Manager plays a pivotal role in managing and enhancing customer service operations while overseeing field support activities. This role emphasizes proactive client outreach, conducting regular customer check-ins, gathering feedback, and tracking customer satisfaction to ensure a superior customer experience. Applicants should expect to spend around 50% of their time frequently traveling across multiple regions to train users, service/troubleshoot equipment, and maintain strong client relationships directly. Typical regions of field travel include remote areas of Pacific Asia, Europe and all over the US. Applicants are expected to perform physical labor in a variety of hot and cold environments. While the main office is based in New York, applicants can work remotely when not fulfilling travel responsibilities.

Responsibilities

  • Deliver a combination of inbound and outbound customer support with a focus on proactive client outreach
  • Coordinate field support activities and logistics with external clients
  • Provide training and development to customers and users to enhance service effectiveness
  • Resolve customer and field issues promptly to maintain satisfaction
  • Monitor performance metrics and report insights to the Field Manager and CEO
  • Lead communication efforts with clients to foster long-term relationships
  • Drive continuous process improvements within customer service and field operations
  • Generate regular reports to track customer success and satisfaction trends

Preferred Qualifications

  • 3+ years in customer service, technical support, or field service
  • Technical expertise in electrical and mechanical systems or equivalent hands-on knowledge
  • Experience with Customer Relationship Management (CRM) software
  • Strong conflict resolution and problem-solving skills
  • Proven ability in field support coordination and hands-on field service
  • Excellent communication skills to engage effectively with clients and internal teams

Company Description

Pvilion is a solar technology firm specializing in lightweight structures. It is committed to helping achieve a global sustainable environment by making photovoltaic technology available in more locations and applications through its unique experience fabricating solar powered fabrics. Pvilion sells into the construction, military, industrial buildings, and consumer products markets. Pvilion’s technology is cutting edge and promises to grow in the next months and years. For the right individual, this is the chance to help grow inside an emerging business with substantial opportunity. Please see our website at www.pvilion.com. Currently a lean, tight-knit team preparing to scale in the coming months.