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Field Support Engineer Ii Jobs (NOW HIRING)

Skynet Innovations

Support Engineer II

Dayton, OH · On-site

Support Engineer II Company: Skynet Innovations Location: Dayton, OH (Hybrid) About the Role: Skynet Innovations is seeking a Support Engineer II to provide intermediate technical support for our ...

LayerCake

Support Engineer II

Dayton, OH · On-site

Support Engineer II Company: Skynet Innovations Location: Dayton, OH (Hybrid) About the Role: Skynet Innovations is seeking a Support Engineer II to provide intermediate technical support for our ...

Path Forward IT

Support Engineer II

Cincinnati, OH · On-site

Support Engineer II Location: Remote About the Role: Path Forward IT is seeking a Support Engineer II to provide intermediate technical support primarily by phone and ticketing system, with ...

ShiftClicks

Traveling Field Support Engineer

Clifton, NJ · On-site

$80 - $100/hr

The Field Service Engineer is involved in all areas of microbiology equipment technology. This ... Associate's degree in Industrial, Electrical, or Mechanical Engineering, or minimum 2-3 years of ...

New

Fujifilm

Principal National Support Engineer II

The Principal National Support Engineer II will assist in driving all aspects of customer support related issues that are mostly technical in nature, although system administration and clinical ...

Path Forward IT

Support Engineer II

Support Engineer II Location: Remote About the Role: Path Forward IT is seeking a Support Engineer II to provide intermediate technical support primarily by phone and ticketing system, with ...

Lockheed Martin Corporation

$72K - $134K/yr

Standard Join the Lockheed Martin Aeronautics Company as an F-35 Field Support Engineer (FSE) on our Aeronautics Field Sustainment Team. This FSE position directly supports the F-35 squadrons at Luke ...

PTR Global

Desktop Support Engineer II

Manhattan, NY · On-site

$30 - $32/hr

Desktop Support Engineer II (Slack) Location: New York, New York (Remote) Duration: Contract Job ID: 178228 Job Overview: We are seeking a skilled and detail-oriented Desktop Support Engineer II to ...

TEKsystems

Support Engineer II

Boston, MA · On-site

$30 - $33/hr

Our IT Support Associate II spends their day fielding incoming chats, calls, and online requests from Amazon Corporate and its subsidiary employees worldwide. The successful IT Support Associate II ...

CoStar Group, Inc.

AV Support Engineer II

Richmond, VA · On-site

$80 - $100/hr

AV Support Engineer II Company Overview CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. It is ...

AVL DiTEST

Simulation Support Engineer II

Plymouth, MI · On-site

AVL Mobility Technologies Inc offers a job in the United States (US) as Simulation Support Engineer II AVL Mobility Technologies, Inc. (MTI) forges new ideas, creating exciting breakthroughs, and ...

Flywire

Technical Support Engineer II

Chicago, IL · On-site

The Opportunity We are seeking a highly motivated and talented Technical Support Engineer II to ... B.S. degree in a science or engineering field. * Outstanding verbal and written communication ...

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Field Support Engineer Ii information

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How much do field support engineer ii jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for field support engineer ii in the United States is $29.12, according to ZipRecruiter salary data. Most workers in this role earn between $20.91 and $36.54 per hour, depending on experience, location, and employer.

What is a field support engineer II?

A Field Support Engineer II is responsible for providing technical support, troubleshooting, and maintenance for hardware and software systems at client sites. They typically handle complex issues that require in-depth technical knowledge, coordinate with internal teams for escalated problems, and ensure optimal system performance. Additionally, they may assist with installations, upgrades, and training end-users on equipment usage. This position often requires travel to various locations and strong customer service skills. Field Support Engineer II roles also involve documenting service activities and providing feedback to improve products or services.

What are the key skills and qualifications needed to thrive as a field support engineer II?

To thrive as a Field Support Engineer II, you generally need a solid background in electronics, IT troubleshooting, and a relevant technical degree or certification (such as CompTIA A+ or Cisco CCNA). Familiarity with diagnostic tools, hardware/software systems, and remote support platforms is typically required. Strong problem-solving skills, clear communication, and customer service orientation help you excel in addressing client issues on-site or remotely. These skills ensure efficient resolution of technical problems, high client satisfaction, and reliable system performance in diverse environments.

What are some common challenges a field support engineer II might face when working onsite, and how can they effectively address them?

Field Support Engineer II professionals often encounter challenges such as troubleshooting complex technical issues in unfamiliar environments, balancing multiple service calls, and managing time efficiently while traveling between client sites. To address these, it is important to maintain strong communication with both clients and internal teams, stay organized with scheduling and documentation, and keep up-to-date with the latest technical updates and best practices. Developing strong problem-solving skills and remaining adaptable helps ensure efficient resolution of onsite issues and builds trust with clients.

What are popular job titles related to Field Support Engineer Ii jobs?

For Field Support Engineer Ii jobs, the most frequently searched job titles are:

Field Support Engineer Ii jobs near you

Support Engineer II

Dayton, OH • On-site

Skynet Innovations
Network Security • 11 - 50 employees
Learn more about Skynet Innovationsexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 9 days ago

Key responsibilities

  • Document all activities, projects, and tickets daily in the ticketing system.

  • Monitor ticket gateway and designated queues, escalate issues as needed, and resolve escalations from Level I team.

  • Assist with onsite client interactions, including troubleshooting, walkthroughs, and building client rapport.

Job description

Support Engineer II
Company: Skynet Innovations
Location: Dayton, OH (Hybrid)
About the Role:
Skynet Innovations is seeking a Support Engineer II to provide intermediate technical support for our clients. This role involves handling support primarily by phone and ticketing system, with onsite assignments as needed. You will follow documented procedures, monitor incoming requests, and ensure service levels are met for both tickets and phone calls.
Responsibilities:
  • Document all activities, projects, and tickets daily in the ticketing system.
  • Handoff and document in-progress tickets before the end of each shift.
  • Monitor ticket gateway and designated queues.
  • Escalate issues according to IT Glue documentation.
  • Resolve escalations from Level I team as assigned.
  • Create or update IT Glue articles with new customer findings.
  • Assist with ISP and vendor calls for downed services.
  • Build client rapport during onsite assignments (in-person troubleshooting, walkthroughs, client interaction).
  • Travel up to 25-50% when assigned.

Expectations:
  • Maintain established SLA requirements for calls and tickets.
  • Maintain customer satisfaction (CSAT) scores as defined by manager.
  • Submit weekly timesheets by end of shift Friday.
  • Work and document established billable hours each week.
  • Be available for on-call weeks and during company-wide outage responses.
  • Meet annual goals and objectives set in HRIS with quarterly reviews.

Technical Proficiencies:
  • Ticketing software: Incident management and time tracking.
  • Remote support: Running scripts and pushing approved actions.
  • Active Directory: Strong knowledge of domain controllers, group policy, and security groups.
  • Virtualization: Strong knowledge of VMware/Hyper-V for incident and operational support.
  • Microsoft Windows/Servers: Strong knowledge in patching, maintenance, differentiating physical/virtual servers, and adding drivers to print servers.
  • Networking: Strong troubleshooting skills (DHCP, DNS), identifying VLAN and ISP circuit issues.
  • Strong knowledge of AzureAD and Microsoft 365.
  • Microsoft Servers and network equipment: Installation, troubleshooting, and training.
  • Proficiency with central repository for project documentation.
  • Strong understanding of technical infrastructure (servers, networks, applications) for client assignments.
  • Software as assigned.

Physical Requirements:
  • Ability to handle equipment, talk, hear, read, write, and interpret documents.
  • Occasionally lift and move objects up to 25 pounds (with or without reasonable accommodations).

Why Join Skynet?
Skynet Innovations, a Blue Alliance company, is a trusted managed services provider (MSP) supporting manufacturing, logistics, and municipal organizations with critical IT operations. Since 2008, we've helped clients make smart, high-impact technology investments, backed by consistent, expert support from teams they know and trust. Our pod-based staffing model ensures clients receive reliable service from people who understand their environment. It's a personalized approach that delivers long-term value and measurable outcomes. We've always believed small businesses deserve enterprise-level solutions, and that belief starts with our team. We hire for passion and cultural fit, then invest in growth. As a fully remote company from the start, we've built a strong, connected culture where people support each other, stay accountable, and thrive together.
Benefits:
  • 9 paid holidays; 6 mandated holidays, 3 floating holidays
  • 401K Retirement with matching contributions
  • Excellent medical, vision, and dental insurance
  • Life insurance and disability insurance
  • Unlimited weeks PTO
  • Eligible for PTO, 401k, benefits, you are a full-time employee

Top Reasons our Employees Love Being Part of the Blue Alliance Family:
  1. Entrepreneurial Culture
  2. Fast-paced Flow, with a Variety of Projects
  3. Collaborative Work Environment
  4. Training & Certifications
  5. Career Growth Opportunities

Ready for the next step?
The greatest rewards are reserved for those who want to be better and then put in the hard work, to be their best version of themselves. Interested applicants should click to submit their resume and application above.
Please be advised we, Skynet Innovations, participate in E-Verify.

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