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Field Support Associate Jobs in Naperville, IL (NOW HIRING)

Kastle Systems

Field Support Technician

Chicago, IL · On-site

$20.25 - $27.75/hr

Overview The Field Support Technician II is responsible for assisting with technical issues from ... Typically requires an Associate's degree and 2 to 4 years of experience. * Report to a department ...

Kastle Systems

Field Support Technician

Chicago, IL · On-site

$20.25 - $27.75/hr

Overview The Field Support Technician is responsible for assisting with technical issues from the ... Typically requires an Associate's degree and 2 to 4 years of experience. * Report to a department ...

Service Global, Inc

Desktop Field Support

Chicago, IL · On-site

$20.75 - $26.50/hr

... support and maintenance on Desktop (Field Users) Devices for their entire lifecycle (including the ... Associate degree (A.A.) or equivalent from a three-year college or technical school with an ...

Actalent

Business Support Associate

Chicago, IL · On-site

Serve as primary liaison between field office producers and corporate or center-based teams, and find opportunities to drive partnerships between the center and field employees * Provide education ...

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The Hireverse

Be Seen First

Bilingual Client Support Associate

Cicero, IL · On-site

$850/wk (+ commission)

We are seeking a Bilingual Client Support Associate to join our retail team! You will be ... Previous experience in customer service, sales, or other related fields * Ability to work with ...

EOS

Sales Support Associate

Chicago, IL

$17.50 - $22.75/hr

As a Sales Support Associate , you will play a key role in driving sales growth by engaging with ... Minimum 3 years of experience in inside sales or a related field. * Strong communication and ...

EOS

Sales Support Associate

Chicago, IL · On-site

$60K - $75K/yr

As a Sales Support Associate , you will play a key role in driving sales growth by engaging with ... Minimum 3 years of experience in inside sales or a related field. * Strong communication and ...

EOS

Sales Support Associate

Chicago, IL · On-site

$60K - $75K/yr

As a Sales Support Associate , you will play a key role in driving sales growth by engaging with ... Minimum 3 years of experience in inside sales or a related field. * Strong communication and ...

Ulta

Associate Care & Support Specialist

Bolingbrook, IL · On-site

$77K - $85K/yr

THE IMPACT YOU CAN HAVE The Associate Care and Support Specialist provides People Success (PS ... Bachelor's degree in related field, 5 years relevant work experience or equivalent combination of ...

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Field Support Associate information

See Naperville, IL salary details

$11

$24

$38

How much do field support associate jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for field support associate in Naperville, IL is $24.60, according to ZipRecruiter salary data. Most workers in this role earn between $17.74 and $26.15 per hour, depending on experience, location, and employer.

What is a field support associate?

A Field Support Associate is a professional responsible for providing on-site assistance and technical support to clients, customers, or internal teams. Their duties often include troubleshooting equipment or software issues, training users, and ensuring that operations run smoothly in the field. They act as a bridge between the company and its clients, helping to resolve problems quickly and efficiently. Field Support Associates may also assist with installation, maintenance, and documentation of products or services. This role requires strong communication, problem-solving skills, and a customer-focused attitude.

What are the key skills and qualifications needed to thrive as a field support associate?

To thrive as a Field Support Associate, you need strong problem-solving abilities, customer service skills, and a high school diploma or equivalent, with some roles preferring technical or logistics experience. Familiarity with CRM systems, ticketing platforms, and mobile devices is often required, and certifications such as CompTIA A+ can be advantageous. Excellent communication, adaptability, and time management help you efficiently address client needs and coordinate with team members. These skills are critical for delivering timely, effective support and maintaining customer satisfaction in dynamic field environments.

What are some typical challenges faced by field support associates, and how can they prepare for them?

Field Support Associates often encounter challenges such as adapting to varied work environments, managing multiple service requests simultaneously, and communicating effectively with both technical teams and clients. To prepare, it’s helpful to develop strong organizational skills, maintain flexibility, and build a solid understanding of company procedures and products. Proactively seeking feedback and collaborating closely with team members can also help overcome obstacles and ensure smooth operations in the field.
Infographic showing various Field Support Associate job openings in Naperville, IL as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $51,161 per year, or $24.6 per hour.

Field Support Technician

Chicago, IL • On-site

Kastle Systems
IT Services • 501 - 1,000 employees
Learn more about Kastle Systemsexternal

$20.25 - $27.75/hr

Full-time

Re-posted 16 days ago

Kastle Systems rating

9.1

Company rating: 9.1 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description

Overview

The Field Support Technician II is responsible for assisting with technical issues from the field via the Field Support Hotline.  The Field Support Technician II provides professional, technical, and accurate assistance to Kastle Technicians, Partners, and Operations. Their focus is to improve the efficiency of Kastle Operations by handling issues quickly and accurately move technicians along to the next job or by troubleshooting/resolving issues remotely when possible to prevent dispatch in the first place.


Responsibilities

• Providing courteous and professional support to users of the Field Support Hotline
• Logging on to CATs for assigned shifts
• Documenting all calls by creating Field Support Cases in CATs
• Following through on all calls to resolution and escalating appropriately when necessary to Tier1/Tier2
• Identifying and escalating training opportunities for technicians when appropriate
• Provide brief trainings to Technicians, Project Managers, Dispatchers and CS Reps to help fill knowledge gaps of Kastle Products and Services as needed.
• Staying knowledgeable of any new Kastle Product Launches, Tech Bulletins, Wiring Diagrams, Product recalls/defects, etc. to provide the most up to date support.
II AC Specific:
• Intermediate Knowledge of Access Control Systems and their Components
• Proficiency in Kastle Access Control Products, their specifications, and proper usage
• Proficiency in Kastle Tools (NED, EP Monitor, Technician App, FTT, etc.) and their admin functions to support field technicians
II Video Specific:
• Intermediate Knowledge of CCTV/Video Systems and their Components
• Intermediate Knowledge of Networking Components and their Functions
• Proficiency in Kastle Video Products, their specifications, and proper usage
• Proficiency in the Video5 and Classic Portals basic admin functions to support field technicians


Qualifications
  • Performs work under general supervision.
  • Handles moderately complex issues and problems, and refers more complex issues to higher-level staff.
  • Possesses solid working knowledge of subject matter.
  • May provide leadership, coaching, and/or mentoring to subordinate group.
  • Typically requires an Associate's degree and 2 to 4 years of experience.
  • Report to a department head or manager

Company Overview

At Kastle, we believe that diversity makes us stronger -  at work and in the world.  Kastle Systems International, LLC is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, marital status, pregnancy or any other basis protected by applicable federal or state laws.


Equal Opportunity Statement

At Kastle, we believe that diversity makes us stronger -  at work and in the world.  Kastle Systems International, LLC is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, marital status, pregnancy or any other basis protected by applicable federal or state laws.

Qualifications:
  • Performs work under general supervision.
  • Handles moderately complex issues and problems, and refers more complex issues to higher-level staff.
  • Possesses solid working knowledge of subject matter.
  • May provide leadership, coaching, and/or mentoring to subordinate group.
  • Typically requires an Associate's degree and 2 to 4 years of experience.
  • Report to a department head or manager
Education:UNAVAILABLEEmployment Type: UNAVAILABLE

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