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Field Support Associate Jobs in Alexandria, VA (NOW HIRING)

Kastle Systems

Field Support Technician

Falls Church, VA · On-site

$21 - $28.75/hr

Overview The Field Support Technician II is responsible for assisting with technical issues from ... Typically requires an Associate's degree and 2 to 4 years of experience. * Report to a department ...

Peraton

Field Support Services, Associate

Landover, MD · On-site

$80K - $128K/yr

Tests, trains, and fields support to customers regarding technical aspects of designated systems and services. Provides expertise for the resolution of technical problems, troubleshoots products, and ...

Peraton

Field Support Services, Associate

Landover, MD

$80K - $128K/yr

Tests, trains, and fields support to customers regarding technical aspects of designated systems and services. Provides expertise for the resolution of technical problems, troubleshoots products, and ...

Peraton

Field Support Services, Associate

Landover, MD · On-site

$80K - $128K/yr

Tests, trains, and fields support to customers regarding technical aspects of designated systems and services. Provides expertise for the resolution of technical problems, troubleshoots products, and ...

TERRESTRIS, LLC

IT Field Support Lead

Washington, DC · On-site

$24.25 - $33.50/hr

We are seeking an IT Field Support Lead to support the Internal Revenue Service's (IRS) Criminal ... Endpoint Administrator Associate, or equivalent enterprisedesktop‑support/service‑management ...

Terrestris LLC

IT Field Support Lead

Washington, DC · On-site

$85K - $100K/yr

We are seeking an IT Field Support Lead to support the Internal Revenue Service's (IRS) Criminal ... Endpoint Administrator Associate, or equivalent enterprisedesktop-support/service-management ...

RH

Gallery Support Associate

Mclean, VA · On-site

$32 - $37/hr

RH is seeking a Gallery Support Associate to join our team in providing world-class service to ... similar field * Enthusiastic team player who is high-energy and results-driven * Commitment to ...

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Field Support Associate information

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How much do field support associate jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for field support associate in Alexandria, VA is $26.37, according to ZipRecruiter salary data. Most workers in this role earn between $19.04 and $28.03 per hour, depending on experience, location, and employer.

What is a field support associate?

A Field Support Associate is a professional responsible for providing on-site assistance and technical support to clients, customers, or internal teams. Their duties often include troubleshooting equipment or software issues, training users, and ensuring that operations run smoothly in the field. They act as a bridge between the company and its clients, helping to resolve problems quickly and efficiently. Field Support Associates may also assist with installation, maintenance, and documentation of products or services. This role requires strong communication, problem-solving skills, and a customer-focused attitude.

What are the key skills and qualifications needed to thrive as a field support associate?

To thrive as a Field Support Associate, you need strong problem-solving abilities, customer service skills, and a high school diploma or equivalent, with some roles preferring technical or logistics experience. Familiarity with CRM systems, ticketing platforms, and mobile devices is often required, and certifications such as CompTIA A+ can be advantageous. Excellent communication, adaptability, and time management help you efficiently address client needs and coordinate with team members. These skills are critical for delivering timely, effective support and maintaining customer satisfaction in dynamic field environments.

What are some typical challenges faced by field support associates, and how can they prepare for them?

Field Support Associates often encounter challenges such as adapting to varied work environments, managing multiple service requests simultaneously, and communicating effectively with both technical teams and clients. To prepare, it’s helpful to develop strong organizational skills, maintain flexibility, and build a solid understanding of company procedures and products. Proactively seeking feedback and collaborating closely with team members can also help overcome obstacles and ensure smooth operations in the field.

What cities near Alexandria, VA are hiring for Field Support Associate jobs?

Cities near Alexandria, VA with the most Field Support Associate job openings:

Infographic showing various Field Support Associate job openings in Alexandria, VA as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 85% Physical, 4% Hybrid, and 11% Remote job distribution, with an average salary of $54,840 per year, or $26.4 per hour.

Field Support Services, Associate

Landover, MD • On-site

Sandy Mac Evolution
See more jobs at Sandy Mac Evolutionexternal

$136K - $139K/yr

Full-time

Posted 19 days ago

Job description


Field Support Services, Associate
DON SAP IT - PDAS Task Order 4Contingent Hire
Location
8300 Professional Place, Landover, MD 20785
Work Schedule
Full-time, on-site
Clearance
Active/current TS/SCI
Anticipated Salary
$136,356.71-$139,354.35 annually
Position Summary
Provide field-facing technical support for designated systems and services, including second-tier troubleshooting, installation/configuration guidance, customer training, and incident resolution. The role supports customers at their sites and requires significant CONUS and OCONUS travel.
Key Responsibilities
Provide expert and second-tier technical support and analysis to field engineers and technicians.
Provide technical advice on installation, adaptation, configuration, and enhancement of technical products, programs, and systems.
Test systems and provide training and field support to customers on designated systems and services.
Troubleshoot and resolve technical problems and modify products or configurations to meet customer requirements.
Maintain network stability through advanced troubleshooting, timely incident resolution, and proactive maintenance to maximize availability and improve Mean Time to Repair.
Provide customer training and on-site technical support.
Partner with developers and engineers to reduce recurring incidents.
Answer customer questions regarding installation, operation, configuration, customization, and use of designated systems and services.
Required Qualifications
Active/current TS/SCI security clearance.
Bachelor's degree with no experience required; Master's degree with no experience required; or High School Diploma/GED with four or more years of relevant experience.
Knowledge of designated technical systems and the ability to learn customer-specific systems and services.
Ability and willingness to work outside normal business hours when mission requirements demand it.
Ability and willingness to travel up to 50% CONUS and OCONUS.
Travel / Schedule Requirements
Up to 50% CONUS/OCONUS travel.
Work is frequently performed at customer sites.
Off-hours support may be required based on mission needs.
Additional Information
This is a contingent-hire opportunity supporting the DON SAP IT Planning and Decision Aid Systems (PDAS) program.
The customer reserves final authority for labor-category/level assignment based on experience and program needs.
Selected candidates should be prepared for an in-person discussion at the Landover site.
Salary range is current recruiting guidance based on comparable Level 3/Senior positions; final compensation is subject to labor-category alignment and customer approval.

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