Field Service Technical Support Engineer Jobs in Appleton, WI

The Electrical Field Service Technician position performs electrical and controls field service work in a industrial computer-based environment on envelope converting equipment. Working as part of a team, the technician will test, install, start up and demonstrate envelope converting equipment - including PLC/servo-controls die-cutting, gumming, folding, seam-forming and window-patching sections. The role also involves training customers on the operation and electrical maintenance of this equipment in their facility.

The technician diagnoses and resolves electrical, controls, and process issues on envelope converting equipment, both on-site and remotely. This includes troubleshooting PLC and servo control systems, interpreting electrical schematics and wiring diagrams, identifying root causes of equipment faults, and implementing corrective actions to minimize customer downtime. The technician also provides ongoing technical support to customers and communicates recurring issues to engineering to support continuous improvement of the equipment.

ESSENTIAL FUNCTIONS:

• Work from assembly drawings, wiring diagrams, machine manuals, technical procedures, and specifications to install envelope converting machines - including PLC panels, servo drives, VFDs, sensors and vision/registration systems on die-cutting, gumming, folding and seam-forming sections.
• Setup and operate envelope converting equipment to produce customer products. Instruct operators in setup and operating procedures, and provide technical and practical answers to customer questions or problems.
• Perform routine and emergency breakdown electrical service on company envelope converting equipment. Determine the root cause of problems and prepare reports documenting findings and solutions.
• Assist installation coordinator with pre- and post- installation meetings and audits at customer facilities, including assessing manpower needs.
• Report quality issues and take corrective action to prevent reoccurrence.
• Act as liaison between customer and company, maintaining positive customer relationships.
• Prepare and submit reports as required.
• Provide leadership, coaching and mentoring to less experienced personnel.
• Work in a team of field service team members, contractors and/or customer personnel through the project stages.
• Create and sustain a safety environment that promotes a safety mindset, embraces training and adherence to safety policies and procedures, and encourages awareness and correction of safety hazards.
• Ensure that work areas and equipment are maintained in clean and orderly condition and all safety regulations are observed; report and correct any unsafe work practices or conditions immediately.
• Perform other duties as assigned.

EDUCATION & EXPERIENCE:

• An Associate degree in Electrical Technology, Electro-Mechanical Technology or a related field is required.
• B.S. degree in Mechanical or Electrical Engineering or Electrical Technology is preferred.
• 18 years old at the time of hire to operate equipment

KNOWLEDGE, SKILLS, ABILITIES:

• A strong electrical and controls skill set - including PLC and servo drive troubleshooting, motor and VFD diagnostics, schematic and wiring diagram reading, and sensor/vision-system calibration - is required to complete a variety of work in this position.
• Knowledge of basic web handling and industrial experience, with focus in envelope converting controls - including registration and tension control, print-mark/vision sensing, and PLC-driven die-cutting, gumming, folding and window-patching sections - is a plus.
• Experience as an envelope machine adjuster, electrician, or controls technician on die-cutting, folding, gumming, or seam-forming equipment is preferred.
• Knowledge of Rockwell or Bosch PLC platforms is highly recommended
• Familiarity with Indramat or Rockwell servo control systems
• Ability to travel at least 50% of the time.

COMPETENCES

• Customer Focus - Building strong customer relationships and delivering customer-centric solutions.
• Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Drives Results - Consistently achieving results, even under tough circumstances.
• Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Optimizes Work Processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Action Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Collaborates - Building partnerships and collaborating with others to meet shared objectives.
• Decision Quality - Making good and timely decisions that keep the organization moving forward.
• Manages Ambiguity - Operating effectively, even when things are not certain, or the way forward is not clear.

LEADERSHIP RESPONSIBILITY

This position does not directly supervise other associates.

WORK ENVIRONMENT/PHYSICAL DEMANDS

• Bend, squat, climb, grasp, reach, lift or otherwise move about frequently and for extended periods of time
• Lift, move or otherwise transfer up to 50 lbs. frequently, or more occasionally
• Walk, stand or otherwise move about continuously
• Exposure to typical machine shop physical hazards which may require respiratory protection
• Typically sits, grasps items and performs keyboarding for occasional operation of a computer
• May travel by air or car frequently

COMPENSATION:

The approximate pay range for this position is$80,000-$110,000 annually. Please note that the pay range is a good faith estimate at the time of posting and may vary based on factors such as experience, skills, and geographic location.

This job description has been designed to indicate the general nature and level of work performed by team members within this classification. It's not intended to be construed as an exhaustive list of all responsibilities, duties and skills, and is subject to change at any time.