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Field Service Representative Jobs in Houston, TX

United Westlabs

Clinical Lab Field Service Rep

Houston, TX · On-site

$55K - $80K/yr

Position Summary The Field Service Representative is responsible for driving business growth by developing new client relationships, maintaining existing accounts, and delivering exceptional service.

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Field Service Representative information

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How much do field service representative jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for field service representative in Houston, TX is $23.92, according to ZipRecruiter salary data. Most workers in this role earn between $18.37 and $27.31 per hour, depending on experience, location, and employer.

What is a field service representative?

Field Service Representatives are professionals who provide on-site support, maintenance, and repair services for products or equipment at customer locations. They often travel to client sites to troubleshoot technical issues, perform installations or upgrades, and ensure customer satisfaction by addressing concerns promptly. These roles require strong technical skills, problem-solving abilities, and excellent communication, as representatives act as the face of their company while interacting directly with clients.

What are the key skills and qualifications needed to thrive as a field service representative?

To thrive as a Field Service Representative, you need strong technical aptitude, problem-solving abilities, and a relevant associate’s or bachelor’s degree, often in electronics, engineering, or a related field. Familiarity with diagnostic tools, CRM software, and industry-specific equipment is typically required, along with certifications like CompTIA A+ or manufacturer-specific training. Excellent communication, customer service orientation, and time management skills help you build client relationships and handle on-site challenges effectively. These skills are crucial for resolving technical issues efficiently, ensuring customer satisfaction, and representing the company professionally in the field.

What are some common challenges field service representatives face when working at client sites?

Field Service Representatives often encounter challenges such as adapting to unfamiliar environments, troubleshooting equipment with limited onsite resources, and managing customer expectations in real time. They must be comfortable working independently, problem-solving under pressure, and communicating effectively with both clients and remote technical teams. Flexibility and strong interpersonal skills are essential, as each client's site and needs can vary significantly from one assignment to the next.

What is the difference between Field Service Representative vs Customer Service Technician?

AspectField Service RepresentativeCustomer Service Technician
Required credentialsTechnical certifications, sometimes a high school diploma or equivalentBasic technical knowledge, often customer service training
Work environmentOn-site at client locations, traveling frequentlyPrimarily in service centers or customer sites, less travel
Employer & industry usageManufacturing, telecommunications, utilitiesElectronics, appliances, IT support
Common search intentTechnical field work, troubleshooting, installationsCustomer support, product repairs, troubleshooting

While both roles involve technical skills and customer interaction, Field Service Representatives focus on on-site installations, repairs, and maintenance at client locations, often requiring technical certifications and travel. Customer Service Technicians typically handle support and repairs within service centers or at customer sites with less travel, emphasizing customer interaction and troubleshooting skills.

How to become a field service representative?

To become a field service representative, candidates typically need a high school diploma or equivalent, along with technical skills related to the industry they will serve. Relevant experience, such as in customer service or technical repair, is often preferred, and some roles may require certifications or training specific to the equipment or systems involved. Strong communication skills and the ability to work independently are also important for success in this role.
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Field Service Representative jobs near you
Infographic showing various Field Service Representative job openings in Houston, TX as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, 2% Temporary, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $49,752 per year, or $23.9 per hour.

Field Service Representative - Gimpel Valves & Steam Turbines

Transformation of Industry

Houston, TX

Full-time

Medical, Retirement, PTO

Posted 26 days ago

Key responsibilities

  • Perform technical field service, installation, commissioning, testing, and service inspections for Gimpel valve systems and industrial steam turbines.

  • Conduct preventive maintenance, equipment assessments, and complex troubleshooting, documenting service activities and communicating technical findings.

  • Lead and coordinate onsite personnel, support project planning and execution, and deliver customer training and technical guidance.

Job description

A Snapshot of Your Day

The Field Service Representative (FSR) for Gimpel valves (safety valves) and Steam Turbines works in the field, supporting customer sites with maintenance, troubleshooting and installation & commissioning. This is a Region North America position reporting to the STG Field Service Manager based in the United States. The Mechanical FSR position is responsible for providing services mainly for Gimpel valves and Dresser Rand legacy steam turbines. A Field Service Representative not only ensures the equipment is installed and working properly but also manages customer relationships to boost customer retention and satisfaction, which ultimately boosts the company’s profitability. Job requires > 70% traveling to customers.

 How You’ll Make an Impact

  • Perform technical field service, installation, commissioning, testing, and service inspections for Gimpel valve systems and industrial steam turbines, utilizing advanced mechanical and electrical engineering expertise.
  • Conduct preventive maintenance, equipment assessments, and complex troubleshooting, applying strong analytical, investigation, and problem-solving skills to diagnose and resolve mechanical and electrical system issues. Document service activities, communicate technical findings, and uphold all EHS and zero-harm safety standards.
  • Operate and interpret results from test equipment to verify system performance, ensure compliance with specifications, and maintain rigorous quality control standards.
  • Lead and coordinate onsite personnel, including internal teams, contractors, and customer representatives, while supporting project planning, execution, scheduling, and technical communications with project managers and engineering support teams.
  • Deliver customer training and technical guidance, leveraging strong customer and process management, customer relationship management, and influencing skills to build long-term partnerships, drive customer satisfaction, and identify service, upgrade, and product sales opportunities.
  • Travel extensively within the U.S. to support customer installations, outages, and service projects, with approximately 10% international travel for global assignments.

What You Bring

  • High school diploma required; Associate’s or Bachelor’s degree in Mechanical, Electrical, Power, or related technical field preferred.
  • 3+ years of steam turbine and/or safety valve experience required, though relevant degrees or certifications may be considered in lieu of experience.
  • Strong knowledge of steam turbines, rotating equipment, mechanical systems, instrumentation and controls, PLCs, and electro-hydraulic systems.
  • Ability to read and interpret engineering drawings, technical documents, and independently troubleshoot complex technical issues.
  • Excellent customer service, communication, and problem-solving skills in customer-facing industrial environments.
  • Valid driver’s license and passport required; must be authorized to work in the U.S. and willing to travel extensively (domestic/international), including short notice, nights, weekends, and holidays.

Applicants must be legally authorized for employment in the United States without need for current or future employer-sponsored work authorization. Siemens Energy employees with current visa sponsorship may be eligible for internal transfers.

Who is Siemens Energy?

At Siemens Energy, we are more than just an energy technology company. We meet the growing energy demand across 90+ countries while ensuring our climate is protected. With more than 92,000 dedicated employees, we not only generate electricity for over 16% of the global community, but we’re also using our technology to help protect people and the environment.

Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.

Rewards

  • Career growth and development opportunities
  • Supportive work culture
  • Company paid Health and wellness benefits
  • Paid holidays and 4 weeks of Paid Time Off
  • 401K savings plan with 6% company match
  • Family building benefits
  • Parental leave

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