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Field Service Rep Jobs in Detroit, MI (NOW HIRING)

EnerSys

Field Service Representative

Novi, MI · On-site

$85K - $128K/yr

The Field Service Representative works closely with Business Development, Sales, Program Management, and Engineering to ensure successful product deployment, gather customer feedback, and enhance ...

KBR

Senior Field Service Representative

Dearborn, MI · On-site

Senior Field Service Representative Position Summary KBR is seeking a Senior Field Service Representative to support a U.S. Army Prototype Commercial-Derivative Wheeled Vehicles Prototype Program.

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All JobsField Service Rep JobsField Service Rep Jobs in Detroit, MI

Field Service Rep information

See Detroit, MI salary details

$13

$24

$40

How much do field service rep jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for field service rep in Detroit, MI is $24.75, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $28.27 per hour, depending on experience, location, and employer.

What does a field service rep do?

A Field Service Representative (Field Service Rep) is responsible for installing, maintaining, and repairing equipment or systems at client locations. They often travel to customer sites to troubleshoot issues, perform scheduled maintenance, and provide technical support or training. Field Service Reps act as the main point of contact between customers and the company, ensuring equipment runs smoothly and customer needs are met. Strong problem-solving skills and excellent communication are important in this role.

What are the key skills and qualifications needed to thrive as a field service rep, and why are they important?

To thrive as a Field Service Representative, you need strong technical troubleshooting abilities, product knowledge, and typically a relevant associate’s or bachelor’s degree. Familiarity with diagnostic tools, CRM systems, and sometimes industry-specific certifications like CompTIA A+ are often required. Excellent communication, problem-solving skills, and customer service orientation help build client trust and resolve issues efficiently. These skills are crucial for ensuring customer satisfaction, minimizing downtime, and representing the company professionally in the field.

What are some common challenges field service reps face when working onsite with clients?

Field Service Reps often encounter challenges such as troubleshooting complex technical issues in unfamiliar environments, managing client expectations, and adapting quickly to different work sites. They must also balance maintaining high-quality service with time-sensitive schedules and a significant amount of travel. Strong communication skills and adaptability are key to overcoming these obstacles and ensuring client satisfaction.

What is the difference between Field Service Rep vs Technician?

AspectField Service RepTechnician
CredentialsHigh school diploma or equivalent; certifications vary by industryHigh school diploma or technical certifications
Work EnvironmentOn-site customer locations, service calls, installationsWorkshops, on-site, or customer locations
Industry UsageService, maintenance, and support roles in various industriesRepair, maintenance, and technical support roles
Common Search/ComparisonOften compared for field-based roles involving customer interactionTechnical repair and maintenance roles

Field Service Reps and Technicians both work in field environments and require technical skills, but Reps often focus more on customer service, sales, and installations, while Technicians primarily perform repairs and technical troubleshooting. The roles overlap in certifications and work settings, making them common points of comparison for those seeking field-based technical careers.

How to become a field service representative?

To become a field service representative, candidates typically need a high school diploma or equivalent, along with technical skills related to the industry they wish to work in. Relevant experience, such as in customer service or technical repair, and certifications like technical or safety training can improve job prospects. Strong communication skills and the ability to work independently are also important for success in this role.
Field Service Rep jobs near you
Infographic showing various Field Service Rep job openings in Detroit, MI as of August 2026, with employment types broken down into 95% Full Time, and 5% Part Time. Highlights an 98% In-person, and 2% Remote job distribution, with an average salary of $51,575 per year, or $24.8 per hour.

Field Service Representative

Madison Heights, MI • On-site

ND DEFENSE LLC
See more jobs at ND DEFENSE LLCexternal

$35 - $45/hr

Full-time, Per diem

Posted 21 days ago

Job description

ND Defense LLC is seeking a Temporary Field Service Representative (FSR) to support an active program across two locations. This role will be based onsite at our Madison Heights, MI facility through December 2026, then relocate to California from January through April 2027. A housing and meal per diem of $200/day is provided during travel periods. Candidates located outside of Michigan who are required to travel to the Madison Heights site prior to the California assignment are also eligible for per diem.

Strong performers may be considered for full-time employment at our Madison Heights, MI facility following the conclusion of the California project.

The Field Service Representative (FSR) serves as the primary on-site technical resource for ND Defense vehicle platforms and systems deployed at customer locations. This individual acts as the direct link between ND Defense engineering and the end user, providing hands-on maintenance support, troubleshooting, operator training, and real-time feedback to drive continuous product improvement. The FSR represents ND Defense at the customer site and is expected to uphold the highest standards of professionalism, technical competence, and responsiveness.

ESSENTIAL DUTIES & RESPONSIBILITIES

  • Provide on-site technical support for ND Defense vehicle platforms and subsystems at customer installations, including scheduled maintenance, diagnostics, and corrective repair.
  • Serve as the primary point of contact between the customer and ND Defense engineering, operations, and program management teams.
  • Conduct root cause analysis on system failures and field issues; document findings and recommend corrective actions through formal field service reports.
  • Deliver operator and maintainer training to customer personnel on ND Defense platforms, systems, and associated tools.
  • Support new vehicle fielding, integration events, and acceptance testing at customer sites.
  • Maintain detailed and accurate service records, inspection logs, and parts usage reports in accordance with company and contractual requirements.
  • Coordinate warranty repairs, parts procurement, and return/exchange of components with internal supply chain and logistics teams.
  • Identify and communicate opportunities for engineering changes, product improvements, and technical publication updates based on field observations.
  • Ensure all field service activities comply with applicable safety standards, ITAR/export control requirements, and customer site regulations.
  • Support program reviews, readiness assessments, and customer meetings as the subject matter expert on fielded system performance.
  • Travel to customer locations domestically and, when required, internationally for extended service assignments.

REQUIRED QUALIFICATIONS

  • High school diploma or GED required; Associate's or Bachelor's degree in a technical discipline (mechanical, electrical, automotive, or related) preferred.
  • Minimum 5 years of hands-on experience in vehicle or heavy equipment maintenance, repair, and troubleshooting.
  • Demonstrated experience reading and interpreting technical manuals, schematics, wiring diagrams, and engineering drawings.
  • Proficiency with diagnostic tools, test equipment, and standard hand/power tools.
  • Strong written and verbal communication skills with the ability to produce clear, professional field service reports.
  • Valid driver's license; ability to obtain and maintain any required security clearances.
  • U.S. Citizenship required (ITAR compliance).

PREFERRED QUALIFICATIONS

  • Prior military experience with tactical or armored vehicle platforms (maintenance MOS or equivalent).
  • Experience supporting defense or government customers in a field service or contractor role.
  • Familiarity with automotive electrical systems, CAN bus architectures, and hybrid/electric drivetrains.
  • ASE certifications or equivalent industry credentials.
  • Experience with ERP or service management systems for work order tracking and parts management.
  • Familiarity with ITAR/EAR export control requirements in a field environment.

PHYSICAL REQUIREMENTS & WORK ENVIRONMENT

  • Ability to lift up to 50 lbs and work in physically demanding environments including shop floors, test tracks, and field conditions.
  • Comfortable working outdoors in varying weather and climate conditions for extended periods.
  • Willingness to work non-standard hours, weekends, and extended shifts as dictated by customer requirements and mission tempo.
  • Travel up to 75%, including potential for extended TDY assignments at customer sites.

CORE COMPETENCIES

  • Customer Focus — Builds and maintains strong relationships with customer personnel at all levels; responds with urgency and follows through on commitments.
  • Technical Problem Solving — Systematically diagnoses complex mechanical and electrical issues under time pressure with limited resources.
  • Communication — Translates technical findings into clear, actionable reports and recommendations for both engineering and non-technical audiences.
  • Adaptability — Thrives in unstructured environments; adjusts quickly to changing priorities, customer needs, and field conditions.
  • Accountability — Takes ownership of assigned platforms and customer relationships; operates with minimal supervision.