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Field Service Rep Jobs in Illinois (NOW HIRING)

Leidos

Field Service Representative

Rock Island, IL · On-site

$50K - $91K/yr

The Force Protection Division is looking for a Field Service Representative to serve as the primary field technical support resource responsible for installation, configuration, calibration ...

Leidos

Field Service Representative

Rock Island, IL

$50K - $91K/yr

The Force Protection Division is looking for a Field Service Representative to serve as the primary field technical support resource responsible for installation, configuration, calibration ...

EnerSys

Field Service Representative

Romeoville, IL

$85K - $128K/yr

The Field Service Representative works closely with Business Development, Sales, Program Management, and Engineering to ensure successful product deployment, gather customer feedback, and enhance ...

Steel Partners

Field Service Representative

Addison, IL · On-site

... field services repair and product delivery and supplies to customer locations, maintaining and repairing equipment, making sure the overall needs of each customer are met, and representing KASCO LLC ...

KASCO

Field Service Representative

Addison, IL · On-site

... field services repair and product delivery and supplies to customer locations, maintaining and repairing equipment, making sure the overall needs of each customer are met, and representing KASCO LLC ...

EnerSys

Field Service Representative

Romeoville, IL

$53K - $66K/yr

Job Purpose The Field Service Technician will be required to perform both in-shop and field service work. Plans and coordinates activities concerned with installing equipment, investigating and ...

EnerSys

Field Service Representative

Romeoville, IL

$53K - $66K/yr

Job Purpose The Field Service Technician will be required to perform both in-shop and field service work. Plans and coordinates activities concerned with installing equipment, investigating and ...

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All JobsField Service Rep JobsField Service Rep Jobs in Illinois

Field Service Rep information

See Illinois salary details

$12

$24

$39

How much do field service rep jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for field service rep in Illinois is $24.27, according to ZipRecruiter salary data. Most workers in this role earn between $18.65 and $27.74 per hour, depending on experience, location, and employer.

What does a field service rep do?

A Field Service Representative (Field Service Rep) is responsible for installing, maintaining, and repairing equipment or systems at client locations. They often travel to customer sites to troubleshoot issues, perform scheduled maintenance, and provide technical support or training. Field Service Reps act as the main point of contact between customers and the company, ensuring equipment runs smoothly and customer needs are met. Strong problem-solving skills and excellent communication are important in this role.

What are the key skills and qualifications needed to thrive as a field service rep, and why are they important?

To thrive as a Field Service Representative, you need strong technical troubleshooting abilities, product knowledge, and typically a relevant associate’s or bachelor’s degree. Familiarity with diagnostic tools, CRM systems, and sometimes industry-specific certifications like CompTIA A+ are often required. Excellent communication, problem-solving skills, and customer service orientation help build client trust and resolve issues efficiently. These skills are crucial for ensuring customer satisfaction, minimizing downtime, and representing the company professionally in the field.

What are some common challenges field service reps face when working onsite with clients?

Field Service Reps often encounter challenges such as troubleshooting complex technical issues in unfamiliar environments, managing client expectations, and adapting quickly to different work sites. They must also balance maintaining high-quality service with time-sensitive schedules and a significant amount of travel. Strong communication skills and adaptability are key to overcoming these obstacles and ensuring client satisfaction.

What is the difference between Field Service Rep vs Technician?

AspectField Service RepTechnician
CredentialsHigh school diploma or equivalent; certifications vary by industryHigh school diploma or technical certifications
Work EnvironmentOn-site customer locations, service calls, installationsWorkshops, on-site, or customer locations
Industry UsageService, maintenance, and support roles in various industriesRepair, maintenance, and technical support roles
Common Search/ComparisonOften compared for field-based roles involving customer interactionTechnical repair and maintenance roles

Field Service Reps and Technicians both work in field environments and require technical skills, but Reps often focus more on customer service, sales, and installations, while Technicians primarily perform repairs and technical troubleshooting. The roles overlap in certifications and work settings, making them common points of comparison for those seeking field-based technical careers.

How to become a field service representative?

To become a field service representative, candidates typically need a high school diploma or equivalent, along with technical skills related to the industry they wish to work in. Relevant experience, such as in customer service or technical repair, and certifications like technical or safety training can improve job prospects. Strong communication skills and the ability to work independently are also important for success in this role.
Field Service Rep jobs near you
Infographic showing various Field Service Rep job openings in Illinois as of September 2026, with employment types broken down into 96% Full Time, and 4% Part Time. Highlights an 98% In-person, and 2% Remote job distribution, with an average salary of $50,484 per year, or $24.3 per hour.

Field Service Representative

Rock Island, IL • On-site

Leidos
IT Services • 10K+ employees
Learn more about Leidosexternal

$50K - $91K/yr

Full-time

Re-posted 22 days ago

Leidos rating

8.3

Company rating: 8.3 out of 10

Based on 154 frontline employees who took The Breakroom Quiz

Job description

The Force Protection Division is looking for a Field Service Representative to serve as the primary field technical support resource responsible for installation, configuration, calibration, maintenance, troubleshooting, and sustainment support of deployed prototype systems.
This position focuses on equipment readiness and technical field execution activities associated with sensors, communications infrastructure, operational technology devices, and supporting hardware deployed throughout the Rock Island Arsenal force protection ecosystem.
The Field Service Representative works closely with the Field Operations Lead, Systems Engineering team, Software Engineering team, and subcontractor technical personnel to ensure deployed systems operate reliably and meet operational performance requirements.
Primary Responsibilities
  • Install and configure sensors, communications equipment, and supporting hardware.
  • Support physical deployment activities throughout designated operational zones.
  • Configure fielded equipment in accordance with approved technical baselines.
  • Verify proper installation and operational functionality.
  • Conduct field adjustments and operational tuning.
  • Validate proper equipment alignment and performance.
  • Support environmental tuning and optimization activities.
  • Diagnose and resolve field equipment issues; troubleshoot hardware, communications, and connectivity problems.
  • Support root cause analysis of equipment failures; coordinate corrective actions with engineering and vendor support personnel.
  • Assist with installation and validation of communications infrastructure.
  • Support connectivity verification and equipment testing; assist with communications resiliency and failover testing activities.
  • Perform preventative maintenance activities; coordinate repair and replacement activities as required.
  • Support warranty-related equipment replacement activities.
  • Conduct equipment inspections and readiness assessments.
  • Support field testing and operational validation activities.
  • Assist with interoperability and connectivity verification.
  • Document installation activities, maintain equipment configuration records, and record maintenance and troubleshooting actions.
  • Provide field status updates and technical findings.
  • Maintain awareness of site-specific hazards and environmental conditions.
  • Support safe execution of field technical activities and environmental, safety, and operational compliance activities.

Basic Qualifications
  • High school diploma or equivalent and 3 - 5 years of prior relevant experience.
  • Field Service Engineering or Technical Field Support activities on DoD programs.
  • Experience with Multi-Vendor Integration Activities and Communications Infrastructure Deployment in Operational Technology (OT) / Industrial Control Network (ICN) Operational Environments.
  • Hands-on installation and maintenance experience
  • Strong leadership and coordination skills.
  • Ability to manage multiple concurrent activities with strong problem-solving and troubleshooting abilities.
  • Ability to work independently in field environments.
  • Strong customer support mindset..
  • US citizenship and current secret clearance

Preferred Qualifications
  • Physical security or force protection systems experience.
  • Knowledge of agile development methodologies and management
  • Experience supporting US Army or other DoW customers

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.
Original Posting:
June 23, 2026
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:
Pay Range $50,700.00 - $91,650.00
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

What Leidos employees say

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About Leidos

Sourced by ZipRecruiter

At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success. We empower our teams, contribute to our communities, and operate sustainable practices. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Reston, VA, US

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