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Field Service Manager Jobs in Pella, IA (NOW HIRING)

Weiler

Service Manager

Knoxville, IA · On-site

Oversees field service, remote support, technical and troubleshooting documentation, and warranty. The Service Manager serves as a key liaison between customers, Sales, Engineering, and Production.

WEILER INC

Service Manager

Knoxville, IA

Oversees field service, remote support, technical and troubleshooting documentation, and warranty. The Service Manager serves as a key liaison between customers, Sales, Engineering, and Production.

EnerSys

Field Service Representative

Ackworth, IA

$85K - $128K/yr

The Field Service Representative works closely with Business Development, Sales, Program Management, and Engineering to ensure successful product deployment, gather customer feedback, and enhance ...

HyVee

Service Manager

Newton, IA · On-site

Service Manager Department: Grocery FLSA : Non-Exempt General Function : Provides prompt, efficient ... and field of vision. * Must be able to perform the following physical activities: Climbing ...

HyVee

Service Manager

Newton, IA · On-site

Service Manager Department: Grocery FLSA : Non-Exempt General Function : Provides prompt, efficient ... and field of vision. * Must be able to perform the following physical activities: Climbing ...

HyVee

Service Manager

Knoxville, IA · On-site

Service Manager Department: Grocery FLSA : Non-Exempt General Function : Provides prompt, efficient ... and field of vision. * Must be able to perform the following physical activities: Climbing ...

Hy-Vee, Inc.

Service Manager

Newton, IA · On-site

Service Manager Department: Grocery FLSA : Non-Exempt General Function : Provides prompt, efficient ... and field of vision. * Must be able to perform the following physical activities: Climbing ...

Hy-Vee, Inc.

Service Manager

Altoona, IA · On-site

Service Manager Department: Grocery FLSA : Non-Exempt General Function : Provides prompt, efficient ... and field of vision. * Must be able to perform the following physical activities: Climbing ...

HyVee

Service Manager

Altoona, IA · On-site

Service Manager Department: Grocery FLSA : Non-Exempt General Function : Provides prompt, efficient ... and field of vision. * Must be able to perform the following physical activities: Climbing ...

Bass Pro Shops

Service Manager - Boats

Altoona, IA · On-site

The Boat Services Manager is under the supervision of the Boat Manager. This role will manage and provide daily direction to the associates in the Boat Service area within a Bass Pro Shops or Free ...

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Field Service Manager information

See Pella, IA salary details

$30K

$74.9K

$135.1K

How much do field service manager jobs pay per year?

As of Aug 27, 2026, the average yearly pay for field service manager in Pella, IA is $74,884.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,400.00 and $83,300.00 per year, depending on experience, location, and employer.

What is a field service manager?

Field Service Managers are professionals responsible for overseeing and coordinating field service operations, such as installation, maintenance, or repair services typically performed at customer locations. They manage teams of field technicians, ensure service quality, handle customer inquiries, and optimize schedules and resources to meet client needs. Their role often includes training staff, monitoring performance metrics, and implementing safety and compliance standards. Field Service Managers play a vital role in ensuring customer satisfaction and operational efficiency for organizations that provide on-site services.

What are the key skills and qualifications needed to thrive as a field service manager?

To thrive as a Field Service Manager, you need strong leadership abilities, technical expertise in your industry, and experience in service operations, often supported by a bachelor's degree in business, engineering, or a related field. Familiarity with field service management software, CRM systems, and scheduling tools is essential, and certifications like Certified Service Manager (CSM) can be advantageous. Exceptional problem-solving, communication, and customer relationship skills help you lead teams and ensure client satisfaction. These skills ensure efficient service delivery, high team performance, and strong customer retention in a dynamic work environment.

How does a field service manager typically coordinate with technicians and clients to ensure timely service delivery?

A Field Service Manager is responsible for overseeing service technicians, scheduling field operations, and maintaining strong communication with clients. They regularly coordinate daily assignments, monitor progress through service management software, and address any issues that arise in the field. Successful managers also facilitate feedback between technicians and clients to resolve concerns quickly and ensure customer satisfaction. This often involves balancing resource allocation, handling urgent requests, and implementing process improvements to optimize service delivery.

What is the difference between Field Service Manager vs Service Technician?

AspectField Service ManagerService Technician
CredentialsTypically requires management experience, technical knowledge, and certifications like HVAC or electrical licensesRequires technical certifications, such as HVAC, electrical, or plumbing licenses
Work EnvironmentSupervises teams, plans service schedules, and manages client relationshipsPerforms on-site repairs, installations, and maintenance tasks
Employer & Industry UsageUsed in industries like HVAC, telecommunications, and industrial equipmentCommon in similar industries for hands-on technical work

The main difference is that a Field Service Manager oversees teams and operations, while a Service Technician focuses on performing technical service tasks. Both roles require technical certifications, but the manager role emphasizes leadership and coordination.

How much do field service managers make in the US?

Field service managers in the US typically earn a median annual salary of around $70,000 to $90,000, with experienced managers and those in specialized industries earning higher. Compensation can vary based on location, industry, company size, and level of experience, and often includes benefits such as bonuses and overtime pay.

What cities near Pella, IA are hiring for Field Service Manager jobs?

Cities near Pella, IA with the most Field Service Manager job openings:

Field Service Manager jobs near you

Service Manager

Weiler

Knoxville, IA • On-site

Full-time

Re-posted 7 days ago

Job description

SUMMARY: Responsible for leading the Service Department to provide exceptional customer support. Oversees field service, remote support, technical and troubleshooting documentation, and warranty. The Service Manager serves as a key liaison between customers, Sales, Engineering, and Production.
ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Leads efforts to educate and support dealer personnel on Weiler equipment to maximize uptime and ensure rapid, effective resolution of issues.
  • Leverages data from dealer work orders, warranty claims, telematics, and other sources to identify issues and drive continuous improvement of product design and manufacturing.
  • Serves as an escalation point for critical customer and dealer concerns.
  • Oversees and develops Service Training for dealer technicians.
  • Drives development of service documentation, troubleshooting procedures, and service communications.
  • Collaborates with Engineering when necessary to resolve complex technical issues.
  • Collaborates with Sales to negotiate warranty and goodwill coverage in escalation situations, including machine buybacks or discounting.
  • Travel up to 25% of the time, including international travel.
  • Works in a safe manner at all times, following all safety guidelines.

SUPERVISORY RESPONSIBILITIES
This job has supervisory responsibilities for Service Specialists, Warranty Administrators, and Field Service Technicians.
EDUCATION and/or EXPERIENCE
Bachelor's degree in a related field preferred, or an equivalent combination of education and experience. Five to ten years of relevant experience with offroad equipment and management of personnel is desired.
CERTIFICATES, LICENSES, REGISTRATION
None
COMMUNICATION SKILLS
Excellent interpersonal and communication skills, both over the phone and in person. Ability to read, write and comprehend documents and correspondence. Ability to effectively present information to internal and external individuals and groups. Ability to read technical instructions in diagram form, such as, hydraulics and electrical schematics.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole number, common fractions, and decimals.
COMPUTER SKILLS
Proficient with Microsoft Office includes Word and Excel.
Experience with CRM preferred.
Ability to learn new computer software programs.
ADDITIONAL SKILLS
Detail-oriented with proven organizational skills. Ability to effectively manage time and resources.
Ability to maintain positive interpersonal relationships and encourage openness with customers and peers. Ability to effectively manage employees, even when working remotely. Superior mechanical aptitude.

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