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Field Service Manager Jobs in Carleton Place, ON

JP Recruitment

Service Manager - 1861593

Ottawa, ON · On-site

$90K - $130K/yr

A market leader in the HVAC industry is looking for a Service Manager in the Ottawa/Montreal/Quebec City region. You will be leading a team of service technicians and service call centre employees in ...

Xylem

Regional Services Manager - Canada

Nepean, ON · On-site

The Regional Services Manager is responsible for ensuring each project is completed on-time, on ... Monitor project activity, address customer service and field maintenance issues, and ensure ...

Venturis Capital

Dock & Door Field Technician

Ottawa, ON · On-site

CA$32 - CA$37/hr

Reporting to the Service Manager, the Field Technician will be assigned to a variety of machinery repair tasks required by our loyal customers. Essential Duties & Responsibilities As a Field ...

Venturis Capital

Dock & Door Field Technician

Ottawa, ON · On-site

CA$32 - CA$37/hr

Reporting to the Service Manager, the Field Technician will be assigned to a variety of machinery repair tasks required by our loyal customers. Essential Duties & Responsibilities As a Field ...

Cencora

Field Case Manager

Ottawa, ON

Ability to evaluate case status, service risks, and barriers to therapy access.Ability to validate ... Field Case Manager role. Affiliated Companies: Affiliated Companies: Innomar Strategies

Johnson Controls

Associate Project Manager

Ottawa, ON · On-site

Backed by advanced technology, lifecycle services and an industry-leading field organization, we ... Scheduling and management support. What You Will Do * Under general direction from the Service ...

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Field Service Manager information

What is a field service manager?

Field Service Managers are professionals responsible for overseeing and coordinating field service operations, such as installation, maintenance, or repair services typically performed at customer locations. They manage teams of field technicians, ensure service quality, handle customer inquiries, and optimize schedules and resources to meet client needs. Their role often includes training staff, monitoring performance metrics, and implementing safety and compliance standards. Field Service Managers play a vital role in ensuring customer satisfaction and operational efficiency for organizations that provide on-site services.

What are the key skills and qualifications needed to thrive as a field service manager?

To thrive as a Field Service Manager, you need strong leadership abilities, technical expertise in your industry, and experience in service operations, often supported by a bachelor's degree in business, engineering, or a related field. Familiarity with field service management software, CRM systems, and scheduling tools is essential, and certifications like Certified Service Manager (CSM) can be advantageous. Exceptional problem-solving, communication, and customer relationship skills help you lead teams and ensure client satisfaction. These skills ensure efficient service delivery, high team performance, and strong customer retention in a dynamic work environment.

How does a field service manager typically coordinate with technicians and clients to ensure timely service delivery?

A Field Service Manager is responsible for overseeing service technicians, scheduling field operations, and maintaining strong communication with clients. They regularly coordinate daily assignments, monitor progress through service management software, and address any issues that arise in the field. Successful managers also facilitate feedback between technicians and clients to resolve concerns quickly and ensure customer satisfaction. This often involves balancing resource allocation, handling urgent requests, and implementing process improvements to optimize service delivery.

What is the difference between Field Service Manager vs Service Technician?

AspectField Service ManagerService Technician
CredentialsTypically requires management experience, technical knowledge, and certifications like HVAC or electrical licensesRequires technical certifications, such as HVAC, electrical, or plumbing licenses
Work EnvironmentSupervises teams, plans service schedules, and manages client relationshipsPerforms on-site repairs, installations, and maintenance tasks
Employer & Industry UsageUsed in industries like HVAC, telecommunications, and industrial equipmentCommon in similar industries for hands-on technical work

The main difference is that a Field Service Manager oversees teams and operations, while a Service Technician focuses on performing technical service tasks. Both roles require technical certifications, but the manager role emphasizes leadership and coordination.

How much do field service managers make in the US?

Field service managers in the US typically earn a median annual salary of around $70,000 to $90,000, with experienced managers and those in specialized industries earning higher. Compensation can vary based on location, industry, company size, and level of experience, and often includes benefits such as bonuses and overtime pay.

What cities near Carleton Place, ON are hiring for Field Service Manager jobs?

Cities near Carleton Place, ON with the most Field Service Manager job openings:

Field Service Manager jobs near you

Service Manager - 1861593

JP Recruitment

Ottawa, ON • On-site

$90K - $130K/yr

Full-time

Re-posted 4 days ago

Job description

A market leader in the HVAC industry is looking for a Service Manager in the Ottawa/Montreal/Quebec City region.

You will be leading a team of service technicians and service call centre employees in a fast paced, high volume service center where quality, continuous improvement, customer and employee satisfaction are key objectives. You will be accountable along with your team(s) for identifying and removing barriers to efficient workflow. Strong leadership, analytical and communication skills are essential in this role. You will champion continuous improvement initiatives and lean principles in your daily management activities.

Responsibilities:

  • Motivate team to achieve various metrics (on time delivery, revenue etc)
  • Implement metrics to drive continuous improvement
  • Interface with engineering and the materials teams in support of service escalations and materials replenishment needs.
  • Resolve customer escalations via active problem solving skills
  • Adjust technical resources to meet daily throughput demands
  • Apply accountability standards based on KPIs and implements change to continuously improve performance and increase workflow efficiencies.
  • Facilitate effective and timely communication with associates through your accessibility and responsiveness.

Qualifications:

  • Result-driven leadership experience in a high paced, customer oriented, data driven company
  • Gas fitter 1 certification
  • Experience in the heating, ventilation & air conditioning industry
  • Bachelor's degree strongly preferred (however, direct related experience may be accepted)
  • Prior experience completing documentation that goes to customers
  • Strong skill set with MS Products (Word, Excel, Outlook)

About Us:

 

JP Recruitment Ltd. specialize in technical roles in the engineering & manufacturing space across Canada. For a listing of more positions, visit www.jprecruitment.ca/careers. #servicemanager #jobs #careers #engineeringjobs