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Field Operations Associate Jobs in Virginia (NOW HIRING)

Koalafi

Business Operations Associate

Richmond, VA · On-site

$24/hr

This associate will be responsible for providing exceptional operations support and customer service by fielding inbound requests through non-phone channels including email, direct mail, faxes, and ...

EOS

Field Operations Team Lead

Ashburn, VA · On-site

Associate degree or higher in a technical discipline or equivalent hands-on experience in data center operations or IT support. * 5+ years of experience in IT support, hardware diagnostics, and ...

EOS

Field Operations Team Lead

Ashburn, VA · On-site

Associate degree or higher in a technical discipline or equivalent hands-on experience in data center operations or IT support. * 5+ years of experience in IT support, hardware diagnostics, and ...

EOS

Field Operations Team Lead

Ashburn, VA · On-site

Associate degree or higher in a technical discipline or equivalent hands-on experience in data center operations or IT support. * 5+ years of experience in IT support, hardware diagnostics, and ...

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Field Operations Associate information

What is the difference between Field Operations Associate vs Field Technician?

AspectField Operations AssociateField Technician
Required CredentialsHigh school diploma or equivalent; some roles may prefer associate degreesHigh school diploma; technical certifications often preferred
Work EnvironmentOffice-based with field visits; coordination and support rolesPrimarily in the field, performing hands-on technical tasks
Employer & Industry UsageUtilities, telecommunications, logisticsUtilities, telecommunications, manufacturing
Common Search & ComparisonYesYes

The main difference is that a Field Operations Associate typically handles coordination, planning, and support tasks in both office and field settings, while a Field Technician focuses on hands-on technical work directly in the field. Both roles require similar credentials and are used across industries like utilities and telecommunications, but their core responsibilities differ.

Is a field operations associate a good job?

A field operations associate role involves managing on-site activities, coordinating logistics, and ensuring operational efficiency in the field. It often requires strong organizational skills, physical activity, and the ability to work outdoors or in various environments, making it suitable for individuals seeking active, hands-on work with opportunities for career growth in operations or management.

What does a field operations associate do?

A field operations associate is responsible for managing and supporting daily field activities, such as coordinating logistics, ensuring safety compliance, and maintaining communication between teams. They often work outdoors or at job sites, utilizing tools like mobile devices and GPS systems, and may require strong organizational and problem-solving skills. The role typically involves traveling and working flexible hours to meet operational needs.

What is a field operations associate job description?

A field operations associate is responsible for managing and supporting daily field activities, such as coordinating logistics, ensuring safety compliance, and maintaining communication between teams. They often work outdoors or at job sites, utilizing tools like mobile devices and GPS systems, and may require relevant certifications or training. The role typically involves problem-solving, organization, and adaptability to dynamic environments.

What is a field operations associate?

A field operations associate is responsible for managing and supporting daily operations outside of an office environment, often involving site visits, equipment management, and coordinating with teams in the field. They typically require strong organizational skills, communication abilities, and may use tools like mobile devices or GPS systems to perform their duties.

What are the most commonly searched types of Field Operations jobs in Virginia?

The most popular types of Field Operations jobs in Virginia are:

What cities in Virginia are hiring for Field Operations Associate jobs?

Cities in Virginia with the most Field Operations Associate job openings:

Infographic showing various Field Operations Associate job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.

Remote Field Operations Coordinator

Richmond, VA • On-site

Kastle Systems
IT Services • 501 - 1,000 employees
Learn more about Kastle Systemsexternal

Full-time

Posted 9 days ago

Key responsibilities

  • Manage daily scheduling, dispatching, and routing for field technicians to optimize route efficiency, project timelines, and SLA commitments.

  • Monitor and manage the full lifecycle of service and work order tickets from creation through completion in the ticketing system.

  • Communicate proactively with clients regarding technician arrival windows, service updates, and follow-up requirements.

Kastle Systems rating

9.1

Company rating: 9.1 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description

Overview

Together, We Enhance Innovation and Growth

i2G specializes in advanced physical electronic security and life safety solutions. I2G has proven experience in surveillance, access control, and intrusion detection systems, biometrics, fence sensors, radars, ground sensors, anti-drone technologies, and more. We excel in design, project management, commissioning, and enterprise technology integrations.

i2G’s mission is to provide the products and services that meet our customers’ needs to give them a vital advantage in today’s market, helping to protect what matters most.

The Field Operations Coordinator plays a vital role in optimizing field service delivery by managing technician scheduling, dispatching, and service ticket workflows. This role serves as the central liaison between field service technicians, project teams, and clients, ensuring work orders are executed efficiently, tracked accurately, and closed out in a timely manner.


Responsibilities

Technician Scheduling & Dispatch


  • Manage daily scheduling, dispatching, and routing for field technicians to optimize route efficiency, project timelines, and SLA commitments.
  • Serve as the primary point of contact for technicians regarding schedule adjustments, on-site delays, emergency dispatches, and logistical support.
  • Coordinate with project managers and operations leadership to allocate field resources according to skill sets, certifications, and project priorities.

Ticket Lifecycle & Workflow Management


  • Monitor and manage the full lifecycle of service and work order tickets from creation through completion in the ticketing system.
  • Review technician notes, parts usage, and labor hours for accuracy and completeness before closing tickets.
  • Track outstanding, delayed, or escalated tickets, proactively resolving bottlenecks to ensure high first-time fix rates and prompt issue resolution.

Cross-Functional & Customer Coordination


  • Communicate proactively with clients regarding technician arrival windows, service updates, and follow-up requirements.
  • Collaborate with procurement and warehouse teams to verify that required materials, parts, and equipment are available prior to technician dispatch.
  • Coordinate with internal engineering, project management, and billing teams to ensure seamless handoffs and accurate job costing.

Operational Reporting & Process Improvement


  • Generate weekly and monthly metrics on technician utilization, ticket resolution times, and schedule adherence.
  • Identify recurring workflow bottlenecks and recommend process improvements for dispatch and ticket completion.
  • Assist in maintaining standard operating procedures (SOPs) for dispatch and field service workflows.

Qualifications
  • Associate or Bachelor’s degree in Business Administration, Operations, Supply Chain, or a related field (or equivalent practical experience).
  • 2+ years of experience in operations coordination, service dispatch, field service coordination, or technical scheduling.
  • Proven experience utilizing ticketing systems, Field Service Management (FSM) software, or CRM platforms (e.g., Salesforce, ServiceNow, ConnectWise, Jira).
  • Familiarity with physical security, low-voltage, life safety, or telecommunications field operations is strongly preferred.
  • Strong organizational, multitasking, and problem-solving skills in a fast-paced environment.
  • Excellent written and verbal communication skills, with a focus on cross-functional collaboration and customer service.
  • Proficiency with the Microsoft Office Suite (especially Excel and Outlook) and Google Workspace.

Company Overview

This is a Field Operations Coordinator opportuity with i2G Systems. Learn more about i2G Systems: https://www.i2gsystems.com

"Kastle Systems Makes Strategic Investment in i2G Systems, Strengthening Leadership in Serving High-Security Industries and High-Value, Large Scale Facilities" Read More About the Partnership Here:

https://www.kastle.com/kastle-systems-makes-strategic-investment-in-i2g-systems-strengthening-leadership-in-serving-high-security-industries-and-high-value-large-scale-facilities/  


Equal Opportunity Statement

At i2G Systems, we believe that diversity makes us stronger -  at work and in the world.  i2G Systems is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, marital status, pregnancy or any other basis protected by applicable federal or state laws.

Qualifications:
  • Associate or Bachelor’s degree in Business Administration, Operations, Supply Chain, or a related field (or equivalent practical experience).
  • 2+ years of experience in operations coordination, service dispatch, field service coordination, or technical scheduling.
  • Proven experience utilizing ticketing systems, Field Service Management (FSM) software, or CRM platforms (e.g., Salesforce, ServiceNow, ConnectWise, Jira).
  • Familiarity with physical security, low-voltage, life safety, or telecommunications field operations is strongly preferred.
  • Strong organizational, multitasking, and problem-solving skills in a fast-paced environment.
  • Excellent written and verbal communication skills, with a focus on cross-functional collaboration and customer service.
  • Proficiency with the Microsoft Office Suite (especially Excel and Outlook) and Google Workspace.
Education:UNAVAILABLEEmployment Type: UNAVAILABLE

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