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Field Claims Representative information

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$6

$24

$40

How much do field claims representative jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for field claims representative in the United States is $24.56, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $28.85 per hour, depending on experience, location, and employer.

How does a field claims representative typically collaborate with other departments during the claims process?

Field Claims Representatives frequently work closely with underwriting, legal, and customer service teams to ensure accurate and efficient claims resolution. They may coordinate with underwriters to verify policy details, consult with legal teams on complex or disputed claims, and communicate with customer service to keep policyholders informed. Effective collaboration is essential for addressing unique claim scenarios and providing excellent customer service. This cross-departmental teamwork not only streamlines the claims process but also helps Field Claims Representatives develop a broader understanding of the insurance industry.

What are the key skills and qualifications needed to thrive as a field claims representative, and why are they important?

To thrive as a Field Claims Representative, you need a strong understanding of insurance policies, investigative skills, and often a bachelor’s degree or relevant work experience. Familiarity with claims management software, mobile inspection tools, and sometimes industry certifications like AIC (Associate in Claims) are typically required. Excellent communication, negotiation, and problem-solving abilities help build rapport with clients and efficiently resolve claims. These skills ensure accurate claim assessments, customer satisfaction, and compliance with industry standards.

What is the difference between Field Claims Representative vs Claims Adjuster?

AspectField Claims RepresentativeClaims Adjuster
Required CredentialsHigh school diploma or equivalent; industry certificationsHigh school diploma; certifications like AIC or CPCU often preferred
Work EnvironmentOn-site at claim locations, customer homes, or businessesOffice-based with field visits
Employer & Industry UsageInsurance companies, primarily in property and casualtyInsurance companies, adjusting claims for property, auto, or liability

Both roles involve evaluating insurance claims, but Field Claims Representatives typically work directly in the field, inspecting damages and interacting with clients on-site. Claims Adjusters may work in an office setting or in the field but often handle a broader range of claims types. The roles share similar credentials and industry usage, making them closely related but distinct in their daily responsibilities.

What cities are hiring for Field Claims Representative jobs?

Cities with the most Field Claims Representative job openings:

What states have the most Field Claims Representative jobs?

States with the most job openings for Field Claims Representative jobs include:

What are popular job titles related to Field Claims Representative jobs?

For Field Claims Representative jobs, the most frequently searched job titles are:

Field Claims Representative jobs near you
Infographic showing various Field Claims Representative job openings in the United States as of August 2026, with employment types broken down into 90% Full Time, 8% Part Time, and 2% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $51,091 per year, or $24.6 per hour.

Claims - Field Claims Representative

Jefferson City, MO • On-site

Cincinnati Financial
1 - 5K employees
Learn more about Cincinnati Financialexternal

$62K - $90K/yr

Other

Retirement, PTO

Posted 23 days ago

Cincinnati Insurance Company rating

9.0

Company rating: 9.0 out of 10

Based on 26 frontline employees who took The Breakroom Quiz

38th of 315 rated insurance

Job description

Claims - Field Claims Representative

Make a difference with a career in insurance At The Cincinnati Insurance Companies, we put people first and apply the Golden Rule to our daily operations. To put this into action, we're looking for extraordinary people to join our talented team. Our service-oriented, ethical, knowledgeable, caring associates are the heart of our vision to be the best company serving independent agents. We help protect families and businesses as they work to prevent or recover from a loss. Share your talents to help us reach for continued success as we bring value to the communities we serve and demonstrate that Actions Speak Louder in Person®. If you're ready to build productive relationships, collaborate within a diverse team, embrace challenges and develop your skills, then Cincinnati may be the place for you. We offer career opportunities where you can contribute and grow. Build your future with us Our Field Claims department is currently seeking field claims representatives to service the territory surrounding: Jefferson City, MO. The candidate is required to reside within the territory. This territory allows either an experienced or entry-level representative the opportunity to investigate and evaluate multi-line insurance claims through personal contact to ensure accurate settlements.

Be ready to:

  • complete thorough claim investigations
  • interview insureds, claimants, and witnesses
  • consult police and hospital records
  • evaluate claim facts and policy coverage
  • inspect property and auto damages and write repair estimates
  • prepare reports of findings and secure settlements with insureds and claimants
  • use claims-handling software, company car and mobile applications to adjust loss in a paperless environment
  • provide superior and professional customer service
  • once eligible, become a certified and active Arbitration Panelist

To be an Entry Level Claims Representative:

The pay range for this position is $57,000 - $76,000 annually. The pay determination is based on the applicant's education, experience, location, knowledge, skills and abilities. Eligible associates may also receive an annual cash bonus and stock incentives based on company and individual performance.

Be equipped with:

  • be available and communicative during your regular business hours
  • a desire to learn about the insurance industry and provide a great customer experience
  • the ability to work unsupervised
  • excellent verbal and written communication skills
  • strong interpersonal skills
  • excellent problem-solving, negotiation, organizational and prioritization skills
  • preparedness to follow-up with others in a timely manner
  • a valid driver's license

Bring education or experience from:

  • a bachelor's degree
  • AINS, AIC, or CPCU designations preferred

Benefits in addition to compensation include:

  • company car
  • company stock options, including Restricted Share Units and Incentive based stock options
  • paid time off (PTO)
  • 401K with 6% company match

To be an Experienced Claims Representative:

The pay range for this position is $62,000 - $90,000 annually. The pay determination is based on the applicant's education, experience, location, knowledge, skills and abilities. Eligible associates may also receive an annual cash bonus and stock incentives based on company and individual performance.

Be equipped with:

  • be available and communicative during your regular business hours
  • multi-line claims experience preferred
  • ability to completely assess auto, property, and bodily injury type damages
  • capacity to work unsupervised
  • excellent verbal and written communication skills
  • strong interpersonal skills
  • excellent problem-solving, negotiation, organizational, and prioritization skills
  • preparedness to follow-up with others in a timely manner
  • a valid driver's license

Bring education or experience from:

  • one or more years of claims handling experience
  • AINS, AIC, or CPCU designations preferred
  • bachelor's degree or equivalent experience required

Benefits in addition to compensation include:

  • company car
  • company stock options, including Restricted Share Units and Incentive based stock options
  • paid time off (PTO)
  • 401K with 6% company match

Enhance your talents Providing outstanding service and developing strong relationships with our independent agents are hallmarks of our company. Whether you have experience from another carrier or you're new to the insurance industry, we promote a lifelong learning approach. Cincinnati provides you with the tools and training to be successful and to become a trusted, respected insurance professional – all while enjoying a meaningful career. Enjoy benefits and amenities Your commitment to providing strong service, sharing best practices and creating solutions that impact lives is appreciated. To increase the well-being and satisfaction of our associates, we offer a variety of benefits and amenities . Embrace a diverse team As a relationship-based organization, we welcome and value a diverse workforce. We grant equal employment opportunity to all qualified persons without regard to race; creed; color; sex, including sexual orientation, gender identity and transgender status; religion; national origin; age; disability; military service; veteran status; pregnancy; AIDS/HIV or genetic information; or any other basis prohibited by law. All job applicants have rights under Federal Employment Laws.

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