Field Assistant Jobs in Commack, NY (NOW HIRING)

ResiBridge is an independent Internet Service Provider of low-cost connectivity options that empower communities to stay connected. Our mission is simple: provide seamless internet access through professional-grade routers, free installation, and unparalleled service.

Currently serving portions of Maryland, Ohio, Kentucky and the New York City metropolitan area including Newark, New Jersey, ResiBridge is rapidly expanding to other cities across the US. We design, build, and manage a cutting-edge hybrid network comprising fiber-optic technology and high-capacity wireless links, optimized for multi-dwelling units (MDUs). Leveraging innovative technologies traditionally reserved for commercial applications, ResiBridge delivers exceptional performance and bandwidth, ensuring a superior customer experience from initial onboarding to ongoing support.

At ResiBridge, we value innovation, collaboration, and customer-first solutions. We strive to create an inclusive and supportive workplace where every team member can thrive and make a meaningful impact.

ResiBridge is seeking a highly skilled and field-savvy Lead Network Deployment Technician to serve as a technical leader and mentor to our field deployment team. You will set the standard for build quality, speed, and professionalism, working side-by-side with technicians to ensure efficient installations, accurate documentation, and exceptional service delivery across our growing broadband footprint.

Responsibilities:

• Serve as the "gold standard" technician, modeling best practices and high-quality workmanship in the field
• Mentor and coach deployment technicians, training them on procedures, tools, and technical standards
• Perform advanced installation and troubleshooting tasks for fiber and wireless deployments
• Lead complex installations, retrofits, or service calls requiring high attention to detail
• Review and ensure as-builts, photos, and documentation are completed correctly in the field
• Assist with field QC, validating cable runs, terminations, equipment configuration, and signal testing
• Coordinate with the Network Deployment Manager to ensure proper materials, tools, and manpower are available
• Represent ResiBridge professionally with residents, building staff, and property managers

Requirements:

• Experience: A minimum of 3-5 years of fiber optic, Coax, Ethernet or similar cabling experience. This includes extensive hands-on experience with the installation, testing, and maintenance of Cat-5/5E/6/6A cables, fiber optics, fiber connectors, patch panels, and rack equipment.
• Technical Proficiency: Demonstrated expertise in the installation of internet broadband infrastructure is essential. Candidates must be proficient in all aspects of network cabling and infrastructure setup.
• Licensing: A valid driver license is required for this position
• Technical Documentation: Ability to accurately create, read, understand, and follow detailed work orders, blueprints, and scope documents.
• Schedule Flexibility: Must be willing and able to adapt to a flexible working schedule, which may include evenings and weekends to meet project deadlines.
• Tool Proficiency: Familiarity with a variety of hand and power tools is essential for efficient and safe completion of tasks.
• Physical Requirements: Comfortable working in confined spaces such as basements, electrical closets, shaftways, etc. The position also requires the capability of lifting up to 75 lbs and working at heights (ladders/rooftops).
• Customer Service Skills: Excellent communication and customer service skills, with the ability to explain technical details to non-technical stakeholders.

Nice-to-Haves:

While not required, the following qualifications will be considered a significant plus:

• Advanced Wireless Knowledge: Past experience with wireless backhaul technologies, including familiarity with 5GHz, 24GHz, 60GHz, and 70/80GHz frequency bands. This includes understanding the principles of operation, installation, and troubleshooting of wireless backhaul systems.