Festival Operations Manager Jobs in Delaware (NOW HIRING)

Bruster’s Real Ice Cream (Kirkland Creameries LLC) – Assistant Manager (Leadership + High Standards Role)

Pay: $16–$17/hr starting (training period)
Up to $18–$20/hr after certification + performance
+ Tips
Full-Time (32–36 hours/week)
Location:3616 Kirkwood Hwy, Wilmington, DE 19808

Who This Role Is For

We are NOT just looking for someone to “help out.”

We are looking for a hands-on leader who:

• Takes pride in running a clean, organized, high-energy store

• Leads by example and holds others accountable

• Doesn’t wait to be told what to do

• Can step in and run the shift independently

If you naturally take ownership and notice what others miss—this role is for you.

What We Care About Most

At Bruster’s, cleanliness = quality = customer experience

You will be expected to:

• Maintain a spotless store at all times (front + back of house)

• Ensure cleaning tasks are completed even during busy shifts

• Hold team members accountable to cleaning standards

• Take pride in the appearance of the store like it’s your own

Key Responsibilities

• Lead shifts and ensure smooth daily operations

• Train and coach team members

• Enforce cleanliness, organization, and food safety standards

• Create and manage weekly schedules

• Handle inventory and product ordering

• Ensure high-quality product preparation (ice cream, cakes, pies)

• Deliver excellent customer service and resolve issues

• Monitor team performance and maintain accountability

• Support store growth through local marketing/social media

What We’re Looking For

• Leadership mindset (not just experience)

• Strong work ethic and sense of ownership

• High attention to detail (especially cleanliness)

• Ability to hold others accountable professionally

• Food service or retail experience preferred

• Reliable transportation

• Ability to work evenings, weekends, and peak hours

ServSafe Manager Certification (Required for Growth)

• ServSafe Manager Certification is required for this role

• If not currently certified, you must obtain certification during the training period

We offer reimbursement for certification after:

• Successful completion and passing score

• 60–90 days of continued employment

Compensation & Growth

• Starting pay: $16–$17/hr during training period

• Increase to $18–$20/hr after:

  • ServSafe certification completed

  • Demonstrated ability to independently run shifts

  • Consistent leadership and accountability

Pay increases are based on performance, leadership, and ownership—not just tenure

This role has the potential to grow into a salaried management position with additional benefits based on performance.

This Role Is NOT For Someone Who:

• Waits to be told what to do

• Avoids holding others accountable

• Is okay with “good enough” cleanliness

• Just wants a job instead of a leadership role

Why Join Bruster’s?

• Fast-paced, team-oriented environment

• Opportunity to lead and grow

• Tips + hourly pay

• Paid training (including corporate training in Pittsburgh)

Apply Now if You:

• Take pride in your work

• Lead by example

• Care about cleanliness and standards

• Want to grow into a leadership role