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VP, Customer Support Operations

The Commercial Operations team is responsible for translating operational capabilities into measurable revenue outcomes across TransUnion’s global business. The team partners closely with Sales, Product, Finance, Legal, Technology, and Regional Operations to drive end‑to‑end commercial excellence, scalability, and customer experience.

• Define and execute a global commercial operations strategy and multi‑year roadmap that directly ties operational capabilities to revenue growth and margin expansion.
• Build and scale enterprise operating models (e.g., RACI, processes, KPIs) that enable consistency, speed to market, and high‑quality customer outcomes across regions.
• Partner cross‑functionally with Sales, Product, Finance, Legal, and Technology to align offerings, priorities, and execution against revenue targets.
• Establish and operationalize revenue enablement frameworks, including pipeline development, conversion improvement, and renewal/expansion strategies.
• Develop and publish operational performance dashboards to track revenue contribution, customer demand, and service KPIs.
• Lead global transformation initiatives to improve operating efficiency, scalability, and commercialization of services.
• Ensure delivery of operational services meets defined SLAs and implement escalation frameworks to mitigate risk and performance gaps.
• Standardize and replicate service models globally to enable faster deployment of commercial solutions across markets.
• Oversee compliance, governance, and customer experience commitments across contracts, service delivery, and regional operations.
• Drive cross‑functional alignment and executive communication to influence decision‑making and achieve enterprise‑wide outcomes.

• 10–15+ years of experience in Commercial Operations, Revenue Operations, or Sales Operations with global scope.
• Proven track record of operating model design and process reengineering.
• Experience partnering across Sales, Marketing, Product, Finance, Legal, and Technology.
• Expertise in pricing, packaging, revenue governance, and commercial analytics.
• Advanced degree in business, management, or related field (or equivalent experience).

• CRM and CPQ tools.
• BI tools and data analytics capabilities.
• Contact center platforms and operational workflow systems.
• Data literacy including attribution and billing systems.

• Experience with incident response management environments.
• Exposure to commercialization of agent‑based or service‑driven offerings.
• Advanced executive storytelling and communication skills.
• Experience leading large‑scale transformation or change management initiatives.
• Familiarity with global operating models across multiple regions.

• Health – Day‑one eligibility for medical, dental, and vision coverage, supplemental plans, HSA/FSA.
• Protection – Company‑paid basic life and AD&D, optional voluntary plans, disability, legal plan, pet insurance, travel accident coverage.
• Family – Adoption assistance, fertility coverage, caregiver support, Dependent Care FSA, Care@Work membership, paid parental leave.
• Future – 401(k) with employer match, Employee Stock Purchase Plan, financial wellness resources, career coaching.
• You – Tuition reimbursement, flexible time off, paid holidays, commuter benefits, employee discounts, charitable gift matching, paid volunteer time off.
• Wellness – 24/7 professional therapy, coaching, emotional well‑being programs, guided meditation, wellness resources.

At TransUnion, we are committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law. We also take affirmative action to employ and advance qualified individuals with a disability and protected veterans.

The U.S. base salary range for this position is $193,500.00 – $406,500.00. Compensation is based on a range of factors including education, training, experience, skill set, location, and market considerations. Eligible for annual bonus and long‑term incentives.

Hybrid position with in‑person work at a TransUnion office for a minimum of two days per week.